In ´´True Professionalism, ´´ trusted business expert David Maister argues that providing the best and most efficient services to clients involves a personal commitment to self-improvement and meeting the needs of others. This invaluable guide book of insights and strategies is written for all professionals and firm leaders who wish to adhere to ethical, professional procedures, and make money while doing it.
A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. It is a useful guide for anyone seeking a successful and rewarding career in the airline industry.
A ´´Learning Network´´ is a community of people who help each other to better understand and handle certain events and concepts in work or life. As a result - and sometimes also as an aim - participating in learning networks stimulates personal development, a better understanding of concepts and events, career development, and employability. ´´Learning Network Services´´ are Web services that are designed to facilitate the creation of distributed Learning Networks and to support the participants with various functions for knowledge exchange, social interaction, assessment and competence development in an effective way. The book presents state-of-the-art insights into the field of Learning Networks and Web-based services which can facilitate all kinds of processes within these networks.
Learn SQL Server Reporting Services and become current with the 2016 edition. Develop interactive, dynamic reports that combine graphs, charts, and tabular data into attractive dashboards and reports to delight business analysts and other users of corporate data. Deliver mobile reports to anywhere and any device. Build vital knowledge of Reporting Services at a time when Microsoft´s dominance in business intelligence is on the rise. Beginning SQL Server Reporting Services turns novices into skilled report developers. The book begins by explaining how to set up the development environment. It then walks you through creating your first reports using the built-in wizard. After showing what is possible, the book breaks down and explains the skills needed to create reports from scratch. And not just reports! But also dashboards with charts, graphs, and maps. Each chapter builds on knowledge gained in the previous chapters with step-by-step tutorials. Beginning SQL Server Reporting Services boosts your skills and provides you additional career options. Don´t be without those options. Grab and read this book today. Build reports with and without the built-in wizard. Build interactive features such as drill-through reports. Build dashboards full of charts, graphs, and maps. Build mobile reports. What You Will Learn Set up your development environment. Organized projects and share components among reports. Create report using a wizard. Create reports from scratch, including grouping levels, parameters, and drill through features. Build interactive dashboard with graphs, charts, and maps. Deploy and manage reports for use by others in the business. Who This Book Is For Database professionals of all experience levels who have some experience in databases and want to make the leap into business intelligence reporting. The book is an excellent choice for those needing to add Reporting Services to their current list of skills, or who are looking for a skill set that is in demand for in order to break into IT.
For the first time in paperback, international expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex. Maister simplifies them by recognizing that ´´every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners.´´
Die ausgewählten Texte des Schreibwettbewerbs campus:KRIMI. Ein Projekt des Career Service der Universität Siegen und des Emons-Verlags Köln. Mit Texten von Kevin Hupertz, Maria Dackweiler, Darya Sigal und Franziska Franke, Ankay Black, Kevin Volkmer, Martin Reinschmidt, Katharina Knipp, Maike Bieler, Lukas Müller, Elena Schäfer, sowie einem Essay von Ralf Strackbein.
Conferences and Conventions: A Global Industry 3rd edition provides a comprehensive introduction to the key elements of the global conference, convention and meetings industry. It examines the industry´s origins, structure, economic, social and environmental impacts, education, training and career opportunities, and the industry´s´future development. It also explores its links with the wider tourism industry, and suggests that there should be a realignment of these links, putting a greater focus on designing, executing and measuring meeting and convention contents so that they have a purposeful impact on participants, thus creating greater value for stakeholders. It suggests that there should be greater emphasis on the role that meetings play in economic, professional and educational development, promoting the benefits they provide in knowledge exchange, scientific research, technology transfer, networking and motivation and showing clearly what such business events actually accomplish.
A collection of lessons and personal anecdotes that have shaped the four-star general and former Secretary of State´s legendary career in public service. At its heart are ´´13 Rules´´--notes he accumulated in his career that are now the basis for his leadership presentations.
The first all-in-one book of its kind, YouMap®: Find Yourself. Blaze Your Path. Show the World! provides you with a real-world tested step-by-step process to achieve career clarity and execute a winning job search. Kristin Sherry´s proven career coaching process is placed in your hands along with the expertise of career services professionals Patricia Edwards, Kerri Twigg, Brian Brandt, Kamara Toffolo, Lisa Jones, and Donna Serdula, author of LinkedIn Profile Optimization for Dummies . Discover the four pillars of career satisfaction, determine your next best career move, and confidently explain your value in your networking conversations, cover letters, resume, LinkedIn profile, and job interviews!
Mit der Einführung von B.A. und M.A. erfolgt eine radikale Neuorganisation aller Studiengänge. Neben der Vermittlung von Fachwissen werden nun Schlüsselkompetenzen und eine stärkere Praxis- und Berufsfeldorientierung immer wichtiger. Zu diesem Zweck haben viele Universitäten bereits ´´Zentren für Schlüsselqualifikationen´´ sowie Career Services eingerichtet. Schlüsselqualifikationen befähigen Studierende dazu, im Studium und im Beruf flexibel auf unterschiedliche Anforderungen zu reagieren, eigenständig Probleme zu lösen und adäquat mit sachlichen Herausforderungen umzugehen. Dazu gehören z.B. wissenschaftliches Schreiben, Lern- und Memorierungstechniken, Rhetorik und Vortragstechniken, Zeit- und Projektmanagement sowie Teamfähigkeit, Moderationskompetenz, interkulturelle Kompetenzen, didaktische Kompetenzen, Medien-, Präsentations- und Visualisierungskompetenzen. Dieser Band präsentiert alle relevanten Schlüsselkompetenzen in anschaulicher, systematischer Form und bereitet Studierende optimal auf Prüfungen und auf den Einstig in das Berufsleben vor. - Mit praxisorientierten Hinweisen, Tipps und Übungen. Verkaufsargumente Der Band stellt die wichtigsten Schlüsselkompetenzen in anschaulicher und übersichtlicher Form dar und vermittelt das relevante Überblickswissen zu ihrem Erwerb. Mit praxisorientierten Hinweisen, Tipps und Übungen zur selbständigen Entwicklung von Schlüsselkompetenzen. Der Band macht fit für das Bewerbungsgespräch und ermöglicht eine zielgerichtete Vorbereitung auf den Einstieg in das Berufsleben.