Olivia Dawson is in a personal and creative rut when her interior design team nets a contract that could change everything. Olivia grabs the chance to reignite her passion, to step outside her comfort zone, and to achieve national exposure if she delivers everything the client expects. Savannah Quinn fled a broken heart and started fresh in a new city, at a new job, without any of her past in the rearview. Her new position as corporate liaison to Olivia and her team is exactly the distraction she´s looking for. She doesn´t have to settle into her empty apartment if she´s never there, right? And she can´t be betrayed if she never asks for forever. Long days in strange cities bring Olivia and Savannah closer, but keeping their growing attraction separate from their professional relationship feels impossible. When Savannah has to choose between Olivia and her career, she makes a choice that could change both their lives. 1. Language: English. Narrator: L.W. Salinas. Audio sample: http://samples.audible.de/bk/acx0/120882/bk_acx0_120882_sample.mp3. Digital audiobook in aax.
Unconventional Strategies to Reach More Clients, Land Profitable Work, and Maintain Your Sanity In recent years, professional services providers have had to rethink their sales methods and adapt to profound changes in the way clients buy services. In response, Winning the Professional Services Sale argues for fundamental changes in the seller´s mindset and sales strategies. Rather than pressing the sale, salespeople must help clients buy - the way that works best for each client. This new approach gives buyers what they now want in a services seller: a consultative problem solver, change agent, and solution integrator, all rolled into one. Author Michael McLaughlin presents a strategy for winning new business with a holistic approach to each client relationship. Only by fully understanding a sale from every angle, including its impact on the client´s business and career, can salespeople thrive in the new era of the service economy. 1. Language: English. Narrator: Andy Paris. Audio sample: http://samples.audible.de/bk/adbl/001967/bk_adbl_001967_sample.mp3. Digital audiobook in aax.
What is the cost of losing a customer? In today´s competitive environment, it is a cost no business can afford. Do the math. It costs you up to 4 times more to get a new customer than it does to retain an existing one. However, that does not even take into account the fact that an unhappy customer will tell an average of 20 customers about their bad experiences, while a satisfied customer will only tell 10 people about their good experiences. This means you have to make twice as many customers happy as unhappy - just to break even! Dr. Tony Alessandra teaches how employees in all areas of your business can easily and quickly increase their customer service skills - anyone from secretaries to managers to the CEO him/herself! Why not invest in a proven system today and learn skills that will secure committed and active customers for you and your business? How can you afford not to? I have laid it all out for you here - over 35 years of the customer service secrets that have helped me tremendously in my own business career and saved me from many ruined customer relationships along the way. 1. Language: English. Narrator: Dr. Tony Alessandra. Audio sample: http://samples.audible.de/sp/ales/000036/sp_ales_000036_sample.mp3. Digital audiobook in aax.
Major General Sid Shachnow was ten-years-old when he escaped the notorious Kovno concentration camp in Nazi-occupied Lithuania. Later, he traveled to post-war Germany, and he earned a living as a courier for his mother´s black market business. His family eventually came to America where he struggled to get an education, held down three jobs, and courted the girl of his dreams, whom he would marry and raise four daughters with. Major General Shachnow began his career in the U.S. Army as a driver for various officers in Europe, all of whom spotted potential in the young private and encouraged him to become an officer. After nearly 40 years of service to his country, Major General Shachnow could look back on a career and a life with pride, sadness, and a sense of duty spawned from freedom, both lost and earned. 1. Language: English. Narrator: Brian Emerson. Audio sample: http://samples.audible.de/bk/blak/001111/bk_blak_001111_sample.mp3. Digital audiobook in aax.
Public-service executives, both elected and appointed within the public and nonprofit sectors, are retiring at record levels, and the number of Americans reaching age 65 annually will continue to rise over the next decade and is expected to surpass four million in 2020. Finding qualified, motivated leaders to fill vital public-service positions will challenge the public and nonprofit sectors. Unfortunately, recent studies show that few proactive steps are being taken by public-service organizations to plan for the next generation. Passing the Torch: Planning for the Next Generation of Public-Service Leaders provides an outline for those who will be facing and managing these looming changes. In this valuable guide, the factors that influence selection of a career in public service are explored through the authors´ years of experience as leaders in public-service organizations and through interviews with other public-service professionals. Passing the Torch will be essential for leaders of nonprofit organizations, university faculty, researchers in the field of nonprofit management, and students in nonprofit management courses. The book is published by The University of Arkansas Press. 1. Language: English. Narrator: James Killavey. Audio sample: http://samples.audible.de/bk/acx0/098837/bk_acx0_098837_sample.mp3. Digital audiobook in aax.
Tracks Directory 3 gives information of careers in catering & hospitality, service professions, and travel & tourism. Tracks guides give information on over 150 professions, such as banking and financial services, catering and hospitality, construction, education, health care, land and sea work, law, government and administration, leisure and tourism, manufacturing crafts, marketing, media, service professions, and sports and fitness. Qualifications are listed from GCSE and NVQ to degree level. There are work descriptions and pay scales with advice and starter tips from chartered institutes and professionals in each area. 1. Language: English. Narrator: Tiffany Marie Khoshaba. Audio sample: http://samples.audible.de/bk/acx0/080272/bk_acx0_080272_sample.mp3. Digital audiobook in aax.
When shots rang out in Dallas, Texas, during the tragic assassination of President John F. Kennedy, US Secret Service Agent Rufus W. Youngblood immediately lunged over his seat in the vice president´s car and bravely used his body to shield Vice President Lyndon B. Johnson. Faced with the unknown, Youngblood maintained this protective position as their car sped toward Parkland Hospital, following the presidential limousine. Throughout the course of that fateful day, Youngblood vigilantly remained by LBJ´s side to ensure his safety. This candid memoir includes Youngblood´s firsthand account of the Kennedy assassination and its aftermath. While highlighting his 20-year career in the Secret Service during which he protected Presidents Truman, Eisenhower, Kennedy, Johnson, and Nixon, Youngblood describes the complexities, risks, and constant tensions involved in protecting America´s chief executive. Along with several humorous anecdotes, archival audio inserts enhance this personalized journey through a critical period in American history. 1. Language: English. Narrator: Tony Messano. Audio sample: http://samples.audible.de/bk/acx0/116949/bk_acx0_116949_sample.mp3. Digital audiobook in aax.
This is the first volume of distinguished historian Dumas Malone´s Pulitzer Prize-winning six-volume work on the life and times of Thomas Jefferson. Based on a myriad of sources, it covers Jefferson´s ancestry, youth, education, and legal career; his marriage and the building of Monticello; the drafting of the Declaration of Independence and the Notes on Virginia; his rich, fruitful legislative career; his highly controversial governorship; and his early services to the development of the West. 1. Language: English. Narrator: Anna Fields. Audio sample: http://samples.audible.de/bk/blak/001894/bk_blak_001894_sample.mp3. Digital audiobook in aax.
Millions of people have, at some point in their lives, waited tables. Some did it only in college or got out by sheer determination, good luck...or suicide. Others took it on as permanent employment. And many remain haunted by nightmare scenarios where they are the sole servers in restaurants packed with complaining patrons. For all those disenchanted current and former food service employees, Darron Cardosa has your back. His career began at a Texas steakhouse in 1984, and since 2008 he´s vented his frustrations on the popular blog The Bitchy Waiter. A snarky mix of David Sedaris, Anthony Bourdain, Erma Bombeck, and Mo Rocca, Cardosa distills 30 years of food service into dark, funny tales - about crazy customers, out-of-control egos, and what really goes on in that fancy restaurant - that anyone who worked in the industry will recognize and relate to. 1. Language: English. Narrator: Darron Cardosa. Audio sample: http://samples.audible.de/bk/adbl/027176/bk_adbl_027176_sample.mp3. Digital audiobook in aax.
He swore to take a bullet for the President and left it all behind to take a bullet for the American people. Why would a successful, twelve-year Secret Service agent resign his position in the prime of his career to run for political office against all the odds? New York Times bestseller, Life Inside the Bubble is an intimate look at life inside the presidential ´´bubble,´´ a haze of staffers, consultants, cronies, acolytes, bureaucrats and lobbyists that creates the ´´alternate reality´´ in which monumental policy decisions are made. And it is the story of a dedicated Secret Service professional who, after years inside the ´´bubble,´´ walked away in favor of sounding a clarion call to the American people in defense of sane government and the U.S. Constitution. Finally, why the Fast & Furious scandal, the bombings in Boston and the terrorist attacks in Benghazi are harbingers of what´s to come without a bold change in direction. Take the journey with Dan Bongino from the tough streets of New York City where he was raised, and later patrolled as a member of the NYPD, to the White House as a member of the elite Presidential Protective Division, through his ultimate decision to resign from the Secret Service - during the Obama Administration - in the prime of his career to run for the United States Senate against the feared Maryland Democratic machine. Follow his experiences inside the Washington, D.C., matrix and discover why a government filled with some incredibly dedicated people nevertheless continues to make such frequent and tragic mistakes. 1. Language: English. Narrator: Mark F. Smith. Audio sample: http://samples.audible.de/bk/adbl/017329/bk_adbl_017329_sample.mp3. Digital audiobook in aax.