We live in an age of unprecedented opportunity: with ambition, drive, and talent, you can rise to the top of your chosen profession regardless of where you started out. But with opportunity comes responsibility. Companies today aren´t managing their knowledge workers careers. Instead, you must be your own chief executive officer. That means it´s up to you to carve out your place in the world and know when to change course. And it´s up to you to keep yourself engaged and productive during a career that may span some 50 years. In Managing Oneself, Peter Drucker explains how to do it. The keys: Cultivate a deep understanding of yourself by identifying your most valuable strengths and most dangerous weaknesses; Articulate how you learn and work with others and what your most deeply held values are; and Describe the type of work environment where you can make the greatest contribution. Only when you operate with a combination of your strengths and self-knowledge can you achieve true and lasting excellence. Managing Oneself identifies the probing questions you need to ask to gain the insights essential for taking charge of your career. Peter Drucker was a writer, teacher, and consultant. His 34 books have been published in more than 70 languages. He founded the Peter F. Drucker Foundation for Nonprofit Management, and counseled 13 governments, public services institutions, and major corporations.
Use this practical, step-by-step guide on lean agile strategy to harness technological disruption at your large business to successfully advance your business rather than suffer a loss of business. The lean agile enterprise concept is demystified and translated into action as the author shares his experience with both success and major failure in areas such as healthcare, insurance, major airline, manufacturing, financial services, education, and big data. The author shares the good, the bad, and the ugly of enterprise-level adoption of lean startup practices (what we call a ´´lean corporation´´). The book provides step-by-step instructions specifically targeted to technologists in multiple roles-from CEO to a developer on the ground-on how to build a ´´lean agile corporation´´ and avoid common traps. Building on the experience of the ´´lean startup´´ framework of Steven Blank and Eric Reis, this book takes these concepts to the enterprise level by providing tips and best practice guidelines, sharing ´´horror stories´´ and common anti-patterns in a fun and engaging way. What You´ll Learn Discover how you can contribute to your company as it becomes a lean agile corporation and survives technological and digital disruption Beat Facebook, Amazon, Apple, and Google at their own game by using methods they use to quickly experiment with new services and features Understand how to advance your career in a lean startup framework Know how you can trace your company´s success to your daily work Who This Book Is For Those in technology and business who are interested in strategy, business agility, management, execution, new technologies, and in the future of the business world.
Want to get an MBA? The Complete MBA For Dummies, 2nd Edition, is the practical, plain-English guide that covers all the basics of a top-notch MBA program, helping you to navigate today´s most innovative business strategies. From management to entrepreneurship to strategic planning, you´ll understand the hottest trends and get the latest techniques for motivating employees, building global partnerships, managing risk, and manufacturing. This fun, easy-to-access guide is full of useful information, tips, and checklists that will help you lead, manage, or participate in any business at a high level of competence. You´ll find out how to use databases to your advantage, recognize and reward your employees, analyze financial statements, and understand the challenges of strategic planning in a global business environment. You´ll also learn the basic principals of accounting, get a grip on the concepts behind stocks and bonds, and find out how technology has revolutionized everything from manufacturing to marketing. Discover how to: * Know and respond to your customers´ needs * Handle budgets and forecasts * Recruit and retain top people * Establish and run employee teams * Use Sarbanes-Oxley to your company´s advantage * Negotiate with the best of them * Build long-term relationships with clients * Avoid common managerial mistakes * Improve cash flow * Market your products and services * Make the most of your advertising dollar Once you know what an MBA knows, the sky´s the limit. Read The Complete MBA For Dummies, 2nd Edition, and watch your career take off!
This new model of human interaction has been chosen by Google to train the entire company worldwide (30,000 employees), is the #1 book for your career chosen by The Wall Street Journal´s website, and is labeled ´´phenomenal´´ by Lawyers´ Weekly and ´´brilliant´´ by Liza Oz of the Oprah network. Based on more than 20 years of research and practice among 30,000 people in 45 countries, Getting More concludes that finding and valuing the other party´s emotions and perceptions creates far more value than the conventional wisdom of power and logic. It is intended to provide better agreements for everyone no matter what they negotiate - from jobs to kids to billion dollar deals to shopping. The book, a New York Times bestseller and #1 Wall Street Journal business best seller, is based on Professor Stuart Diamond´s award-winning course at the Wharton Business School, where the course has been the most popular over 13 years. It challenges the conventional wisdom on every page, from ´´win-win´´ to BATNA to rationality to the use of power. Companies have made billions of dollars so far using his new model and parents have gotten their 4-year-olds to willingly brush their teeth and go to bed. Prof. Diamond draws from his experience as a Pulitzer Prize winning journalist at The New York Times, Harvard-trained attorney, Wharton MBA, U.N. Consultant in many countries and manager and executive in many sectors, including technology, agriculture, medical services, finance, energy and aviation. ´´The ROI from reading Getting More will make it the best investment you make this year,´´ says Rhys Dekle, the business development head of the Microsoft Games division, which produces X-Box. He added that the book was his team´s best investment of the year too. The model was also used to quickly solve the 2008 Hollywood Writer´s Strike. The advice is addressed through the insightful stories of more than 400 people who have used Prof. Diamond´s tools with great success: A 20% savings on an item already on sale. An extra $300 million profit in a business. A woman from India getting out of her own arranged marriage. Better relationships with the family, including teenagers. Raises at work. Better jobs. Dealing with emotional situations. Meeting one´s goals. Finding better things to trade. Solving cultural and political problems, sports conflicts, and ordinary arguments. The book is intended to be used in any situation. The most common response is ´´life changing´´, beginning on page one. ´´The most inspirational book I have read this year´´ said David Simon, an attorney in San Francisco, CA. ´´This book can change the world,´´ says Craig Silverman, Investment Advisor, Long Island, NY
Look out for Daniel Pink´s new book, When: The Scientific Secrets of Perfect Timing From Daniel H. Pink, the #1 bestselling author of Drive and To Sell Is Human, comes an illustrated guide to landing your first job in The Adventures of Johnny Bunko: The Last Career Guide You´ll Ever Need. There´s never been a career guide like The Adventures of Johnny Bunko by Daniel H. Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others). Told in manga-the Japanese comic book format that´s an international sensation-it´s the fully illustrated story of a young Everyman just out of college who lands his first job. Johnny Bunko is new to the Boggs Corp., and he stumbles through his early months as a working stiff until a crisis prompts him to rethink his approach. Step by step he builds a career, illustrating as he does the six core lessons of finding, keeping, and flourishing in satisfying work. A groundbreaking guide to surviving and flourishing in any career, The Adventures of Johnny Bunko is smart, engaging and insightful, and offers practical advice for anyone looking for a life of rewarding work.
Service Secrets - In einer Zeit, in der Produkte und Dienstleistungen immer vergleichbarer werden, ist Service eines der wesentlichsten Instrumente für Unternehmen, sich vom Mitbewerb zu unterscheiden. Exzellenter Service begeistert Kunden und verstärkt damit die Kundenbindung. Wenn Unternehmen mit tollem Service punkten, kommen Kunden gerne immer wieder. Doch was sind die Geheimnisse von exzellentem Service und was braucht es wirklich, um Kunden zu begeistern? Diesen Fragen ist Regina Kmenta in ihrem Buch auf den Grund gegangen. Um den besten Ideen und Strategien aus der Praxis auf die Spur zu kommen, hat sie dafür erfolgreiche Unternehmer aus unterschiedlichen Branchen interviewt. Neben den klassischen Branchen, kommen aber auch Unternehmen und Menschen zu Wort, die für so ein Buch eher unüblich sind, wie zum Beispiel ein Bestatter oder eine Domina. Sie hat sich damit auf eine spannende Reise begeben und interessante Erkenntnisse gewonnen, die sie in diesem Buch mit viel Leichtigkeit und großer Klarheit auf den Punkt bringt. Lassen Sie sich von den spannenden Ideen inspirieren und begeistern auch Sie Ihre Kunden so sehr, dass sie zu echten Fans werden.
In einer Wirtschaftskrise rücken stabile Kundenbeziehungen stärker in den Mittelpunkt. Nur Unternehmen, die ihre Kunden pflegen und sich auf ihre treue Kundschaft verlassen können, sind in der Lage, auch eine Krise erfolgreich durchzustehen. In solchen Zeiten sind daher nachhaltige und emotionale Kundenbindungen von ausschlaggebender Bedeutung. Ein Unternehmen, das wettbewerbsfähig bleiben will, muss die Qualität im Service genauso aufbauen und managen, wie die Produktqualität. Dennoch wird diese Tatsache von vielen Unternehmen noch immer unterschätzt und nicht systematisch in die Firmenstrategie und in die internen Prozesse integriert. Der Autor zeigt in dem vorliegenden Buch wie es geht. Auf Basis des bestehenden Qualitätsmanagements wird ein Kundenbeziehungsmanagement aufgebaut. Die Dienstleistung wird wie ein Produkt entwickelt und die Qualität der Leistung ständig geprüft. Der Autor stellt hilfreiche Instrumente zum Aufbau einer erfolgreichen Dienstleitung vor und zeigt, wie einzelne Dienstleistungssektoren dabei vorgehen. Beispiele vorbildlicher Dienstleistungen runden das Ganze ab.