I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud or frustrated? I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction. In addition to sharing actionable insights on how to improve in your role, this book includes sections poking around important personal questions. Why even care about your customer service job? What can you gain from these jobs? How do you benefit from giving a full effort? I bet many of you are leaving opportunities on the table and wasting your valuable time, just like I did when I first started. This book contains the same advice I’d give to my younger siblings, a new coworker, or a stranger on the street. I’ve done everything I can to refine my ideas and present them in a simple yet impactful way. I’ve illustrated the concepts using a mix of personal experience, thought experiments, and logic to give you multiple perspectives. Between these varied styles, I´m confident you´ll gain at least a few valuable insights as you move forward in customer service. 1. Language: English. Narrator: Robin J Sitten. Audio sample: http://samples.audible.de/bk/acx0/104830/bk_acx0_104830_sample.mp3. Digital audiobook in aax.
Winston Leonard Spencer-Churchill was born on 30 November 1874. He was an heir of a noble family of the Dukes of Marlborough. His ancestor George Spencer, a member of the aristocratic Spencer family, was proud of his consanguinity with John Churchill, 1st Duke of Marlborough, so he has decided to choose Spencer-Churchill as his surname when he took the title of Duke of Marlborough in 1817. Winston Churchill´s father, Lord Randolph Churchill was a politician and the third son of John Spencer-Churchill, 7th Duke of Marlborough. Following the example of his father, Winston preferred to be known as Churchill. His mother was also born in a respected family, being a daughter of Leonard Jerome, a millionaire from the USA. Lady Randolph Churchill, gave birth to her son in Blenheim Palace, Woodstock, Oxfordshire, two months before the expected date. When Winston was a kid, his grandfather had been appointed Viceroy, and Winston´s father, Lord Randolph, was hired as his private secretary. At that time the family had lived in Dublin and had used to stay there until Winston turned six. Dublin is also a birthplace of his younger brother John Strange Spencer-Churchill. Those years in Ireland are considered to be very important for the formation of the character of the future Prime minister because frequent parades by the Vice Regal Lodge (now the official residence of the President of Ireland) were the probable reason of his passion towards military matters. 1. Language: English. Narrator: Damien Connolly. Audio sample: http://samples.audible.de/bk/acx0/082539/bk_acx0_082539_sample.mp3. Digital audiobook in aax.
Career Diplomacy - now in its second edition - is an insider´s guide that examines the foreign service as an institution, a profession, and a career. Harry W. Kopp and Charles A. Gillespie, both of whom had long and distinguished careers in the foreign service, provide a full and well-rounded picture of the organization, its place in history, its strengths and weaknesses, and its role in American foreign affairs. Based on their own experiences and through interviews with over 100 current and former foreign service officers and specialists, the authors lay out what to expect in a foreign service career, from the entrance exam through midcareer and into the senior service - how the service works on paper, and in practice. The second edition addresses major changes that have occurred since 2007: the controversial effort to build an expeditionary foreign service to lead the work of stabilization and reconstruction in fragile states; deepening cooperation with the U.S. military and the changing role of the service in Iraq and Afghanistan; the ongoing surge in foreign service recruitment and hiring at the Department of State and U.S. Agency for International Development; and the growing integration of USAID´s budget and mission with those of the Department of State. The book is published by Georgetown University Press. 1. Language: English. Narrator: Wayne Shepherd. Audio sample: http://samples.audible.de/bk/acx0/001175/bk_acx0_001175_sample.mp3. Digital audiobook in aax.
Congratulations on deciding to become a massage therapist! This is one of the most appreciated professions because of the satisfaction you will deliver to others. Massage therapists are high in demand no matter where you live, and the need is only growing with time. More and more people are realizing the true benefits of incorporating regular massages in their routines, thus making it part of their lifestyles. Not only are you guaranteed a lucrative career as a therapist, the jobs are also abundant and only growing. Massage therapists help individuals relieve pain caused by day to day stress build-up, body tightening, injury or illness. Many people these days have incorporated regular massages in their lifestyle routines to proactively mitigate physical problems, maintain good posture and just feel better. A massage therapist´s role is very important and extremely meaningful, which is why the demand for this service has continuously increased over time. It has become one of the most popular careers sought after by many today. Most practicing therapists are employed by hospitals, clinics, sports facilities and smaller private companies that are everywhere. In addition, many massage therapists work independently as either business contractors or in private homes. No matter where you live, there will always be demand for your services and thus several options near you that offer these jobs. Whether you are just now starting your career in the massage field, or want to grow your existing career, this book´s goal is to help you meet your objectives. In the next few chapters you will find information about the requirements you need to become a massage therapist, information on massage therapy schools, online schooling options, jobs, salaries, career growth and more. 1. Language: English. Narrator: Neal Lyons. Audio sample: http://samples.audible.de/bk/acx0/011908/bk_acx0_011908_sample.mp3. Digital audiobook in aax.
Executive career development secrets from a life at Disney. Career Magic is a unique audiobook full of priceless advice and insightful experience. Lee Cockerell chronicles how he went from being a college dropout, rose through the ranks at both Hilton and Marriott, and ultimately became the executive vice president of operations for the Walt Disney World Resort. As the senior operating executive for more than a decade, Lee led a team of 40 thousand cast members and was responsible for the operations of 20 resort hotels, four theme parks, two water parks, a shopping and entertainment village, and the ESPN sports and recreation complex. After spending more than 40 years in the hospitality industry developing skills, learning lessons in management and excellence in customer service, people were always asking Lee, ´´How can I climb the corporate ladder? How can I get into management? How can I get promoted? How can I make more money?´´ It was these persistent questions that led Lee to create this audiobook. Lee candidly shares the specific things he did to experience such dramatic success in the corporate world, but he also shares the mistakes he made along the way and the million-dollar lessons he learned that ultimately led him to the top spot at the number one vacation destination in the world. It was not Disney magic that made Lee Cockerell´s career so successful, but the way he dealt with the ups and downs that made it magical. It´s the same with your career. Through this book, you will learn how to navigate the ups and downs along your own career path and zero in on your ideal job – and ultimately, the life you desire. When Lee Cockerell says, ´´If I can do it, so can you,´´ he truly means it. No matter where you are along your career path, you have an opportunity to climb the ladder of success by paying attention, asking questions, and having a passion for your chosen career. 1. Language: English. Narrator: Jody Maberry. Audio sample: http://samples.audible.de/bk/acx0/115890/bk_acx0_115890_sample.mp3. Digital audiobook in aax.
It´s basic, even elementary - the foundational aspect of a successful sales career are the simple fundamentals; like a language relies upon its alphabet, a successful sales career relies on its fundamental and essential parts - 26 of them to be exact. Record-breaking salesman and sales mentor Tom Hopkins breaks down these essential elements of sales in his audio production ABC´s of a Successful Career. These fundamental yet powerful points will help you recapture your focus on what really matters in your career - demonstrating professionalism so that people take your counsel to heart then get involved with your product or service. There´s more to a successful selling career than meets the eye. Tom Hopkins dives into 26 major nuances of selling that can make or break careers, as Hopkins skillfully represents alphabetically. If you don´t know what they are, you could be losing sales and not even know why. Through this audiobook production you will discover: How to develop and keep a lasting positive attitude The importance of maintaining balance in your life How anything is feasible if you remain flexible The power of having a mentor and being one for others Tom´s ABC´s of a Successful Career is an excellent and inspiring program to help anyone in sales close more business deals and an important reminder to help people more fully enjoy their selling careers. And the nuances he discloses to that successful career can easily be applied to the nuances of a successful life - it´s as simple as ABC. 1. Language: English. Narrator: Tom Hopkins. Audio sample: http://samples.audible.de/bk/made/000456/bk_made_000456_sample.mp3. Digital audiobook in aax.
Career Planning Box Set (three audiobooks in one) Audiobook one: Career 3.0 This audiobook is a comprehensive collection of the latest strategies in career planning to reach and impress hiring managers at your desired employment destination. Here is a preview of what you´ll learn: Map out your job search using our career road map Get a leg up on your competition by using the hidden network Build a resume and cover letter combination that is customized to your dream job and gets noticed by company HR personnel and hiring managers Master negotiation tactics to get you the highest possible offer Make sure the first steps you take in your new job take you on the right path to career success. Audiobook two: Resume Writing The first steps to landing that job involve crafting a great resume and cover letter that make you stand out from the crowd. It also needs to be in the correct format to get you past the resume online robot. Here´s what´s included in this audiobook: The importance of resumes and cover letters in the selection process. Getting past the resume robots - ATS (applicant tracking system) The important elements of any resume Sample resume The important elements of a cover letter Sample cover letter Audiobook three: Scholarships for Indian Citizens Looking to Study Abroad Studying in a foreign university in a developed country has long been seen as a gateway to a better standard of living. This is either through the increased knowledge obtained or through the increased job opportunities that result from the knowledge. Universities in Europe, US, Australia, and Canada expose all their students to people from different corners of the globe. Students do learn to work with people from different cultural backgrounds as well as learn skills tha... 1. Language: English. Narrator: Sangita Chauhan. Audio sample: http://samples.audible.de/bk/acx0/122741/bk_acx0_122741_sample.mp3. Digital audiobook in aax.
Maverick marketing whiz Mike Veeck offers you his simple, no-fail formula for business success! Drawing on his own experience and the success stories of clients and others who have benefited from his philosophy, Veeck shows how fun, creativity, and passion can bring out the best in an organization and an individual. The ´´Fun Is Good´´ philosophy applies to everyone, whether you´re the CEO or lower on the totem pole. You´ll see how laughter can be the key to turning a floundering business into a profitable one, and how it can easily jump start a stalled career. Learn: why customer service suffers when employees aren´t having fun at work, and why that matters; how a few people with the Fun is Good attitude can transform a workplace; what companies should look for when hiring people; and how anyone can forge a Fun is Good career path. A breakthrough, one-of-a-kind approach to job fulfillment, Fun is Good can help all of us get the most out of our work lives both in and out of the office. Mike Veeck is president and part owner of six wildly successful minor-league baseball teams. Son of the late Hall of Fame club owner Bill Veeck, he has followed his father´s lead, with innovative promotions that have been profiled by 60 Minutes, USA Today, Sports Illustrated, Fortune, People, and countless other media outlets. He lives in Mt. Pleasant, South Carolina.Pete Williams is a veteran journalist who writes about sports, business, and fitness. He lives in Safety Harbor, Florida. 1. Language: English. Narrator: Mike Veeck, Pete Williams. Audio sample: http://samples.audible.de/bk/gdan/000040/bk_gdan_000040_sample.mp3. Digital audiobook in aax.
Are you hoping to add a canine to your family? Perhaps, you already have a dog, but find you are taking on a new career that seems to interfere with your pet care? Everyone has to adapt as they find their lives shifting from one path to another, whether you are gaining a new pet or new job. How you tackle the project will determine if you have a happy canine or one that constantly seems to do everything to get into trouble. Learning how to tackle the hard times and still find a way to love your pet is how you will end up balancing your career and your canine. What you will learn: How to view your canine and career How to change your mindset to include your dog more The benefits of owning a dog and staying healthier despite your busy lifestyle Managing the grooming and other dog care as part of your life The benefits of early training Anyone who needs a little help juggling both a career and a canine can find helpful tips and information. It will take a little time to listen to the various concepts, but imagine how happy you are going to feel once you and your dog are back on track. Helpful tips: Read while traveling, especially if you ride a bus or train Start to put everything in practice as soon as you learn it Remember your dog loves you and requires your care, always Your canine depends on you, and you need money to ensure proper care. If you treat your pet like a child, then you know you are doing the best you can, while also focusing on your career and your social life. It is always a joy to bring a new family member home or remember to take care of the one you have. Take action now by learning how to be a better dog parent. 1. Language: English. Narrator: Millian Quinteros. Audio sample: http://samples.audible.de/bk/acx0/117215/bk_acx0_117215_sample.mp3. Digital audiobook in aax.
Is your career adrift? God is waiting to discuss it with you. God said ´´Come to me with your ears wide open. Listen, and you will find life.´´ (Isaiah 55:3a NLT) God works with anyone who comes to Him with their ears wide open and builds their career on what He says. Change Business Career with God is a book for people who can´t seem to stop drifting. Years of making quick fixes haven´t worked. Secular, self-serving approaches to your career have left you despondent. You have nearly lost hope of ever find a meaningful career and are looking for a deeper reality. Change Business Career with God will help anyone who wants to work in a business that belongs to someone else or build a business of their own. This book contains 40 daily exercises. The first part of the book will help you ask God specific questions about your career. As you listen to what He says, a picture of your future emerges. The next part of the book helps you change beliefs that keep you drifting. Fear, anxiety, money, temptation, and pleasure can keep you rushing around in circles. In the final 14 days of the book, God´s Word is converted into products and services. The products and services that you seek need to be sustainable and in line with your unique gifts. Then you knock on doors to change the world in your new career. This book is not just a spiritual journey. Michael Dean Thomas BComm Hons CA(SA) CFA has experience in investment banks, a Big 4 audit firm, and in a startup. He has worked in London, Singapore, and South Africa. In this book, he integrates what God says with practical advice for changing career. Working with God is the only long-term solution to a career that means anything. You won´t worry whether there is something else you should be doing. You won´t spend time comparing yourself to peers. God´s goal is not to merely help you get better at working in the secular way, but to change every part o... 1. Language: English. Narrator: Michael Dean Thomas. Audio sample: http://samples.audible.de/bk/acx0/091730/bk_acx0_091730_sample.mp3. Digital audiobook in aax.