I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud or frustrated? I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction. In addition to sharing actionable insights on how to improve in your role, this book includes sections poking around important personal questions. Why even care about your customer service job? What can you gain from these jobs? How do you benefit from giving a full effort? I bet many of you are leaving opportunities on the table and wasting your valuable time, just like I did when I first started. This book contains the same advice I’d give to my younger siblings, a new coworker, or a stranger on the street. I’ve done everything I can to refine my ideas and present them in a simple yet impactful way. I’ve illustrated the concepts using a mix of personal experience, thought experiments, and logic to give you multiple perspectives. Between these varied styles, I'm confident you'll gain at least a few valuable insights as you move forward in customer service. 1. Language: English. Narrator: Robin J Sitten. Audio sample: http://samples.audible.de/bk/acx0/104830/bk_acx0_104830_sample.mp3. Digital audiobook in aax.
Public-service executives, both elected and appointed within the public and nonprofit sectors, are retiring at record levels, and the number of Americans reaching age 65 annually will continue to rise over the next decade and is expected to surpass four million in 2020. Finding qualified, motivated leaders to fill vital public-service positions will challenge the public and nonprofit sectors. Unfortunately, recent studies show that few proactive steps are being taken by public-service organizations to plan for the next generation. Passing the Torch: Planning for the Next Generation of Public-Service Leaders provides an outline for those who will be facing and managing these looming changes. In this valuable guide, the factors that influence selection of a career in public service are explored through the authors' years of experience as leaders in public-service organizations and through interviews with other public-service professionals. Passing the Torch will be essential for leaders of nonprofit organizations, university faculty, researchers in the field of nonprofit management, and students in nonprofit management courses. The book is published by The University of Arkansas Press. 1. Language: English. Narrator: James Killavey. Audio sample: http://samples.audible.de/bk/acx0/098837/bk_acx0_098837_sample.mp3. Digital audiobook in aax.
A young doctor falls in love with the art of acting. Surprising success in Hollywood and rewards from a lucky marriage lead him to repay life with dedicated service in West Africa. The stories relate how the doctor became a doctor, how he stumbled into acting, won an enviable Hollywood career, gained a wonderful family, and suddenly decided to leave his good fortune to provide medical service in a poor country in West Africa. 1. Language: English. Narrator: Milt Kogan MD. Audio sample: http://samples.audible.de/bk/acx0/052660/bk_acx0_052660_sample.mp3. Digital audiobook in aax.
Former U.S. Diplomat John Brady Kiesling on this edition of Fresh Air. In February, he made headlines when he publicly resigned in protest over the war in Iraq. At the time he was Political Counselor in the U.S. Embassy in Athens. Kiesling's career as a Foreign Service Officer of the U.S. Department of State began in April 1983. His postings included Morocco, Armenia, Israel and Greece. In 1994, Kiesling was one of a group of foreign service professionals presented with the Rivkin Award, given by the American Foreign Service Association for constructive dissent. Kiesling was also a member of the group of State Department officials that pushed for intervention in Bosnia. (Broadcast Date: April 24, 2003) 1. Language: English. Narrator: Terry Gross. Audio sample: http://samples.audible.de/rt/whyy/030424/rt_whyy_030424_sample.mp3. Digital audiobook in aax.
A pivotal time in the career of John Grimes. A fateful journey in the vessel Discovery, bearing an uncanny kinship to the legendary vessel the Bounty. The big black mark on his service record. 1. Language: English. Narrator: Aaron Abano. Audio sample: http://samples.audible.de/bk/adbl/007746/bk_adbl_007746_sample.mp3. Digital audiobook in aax.
Diversifying Diplomacy tells the story of Harriet Lee Elam-Thomas, a young black woman who beat the odds and challenged the status quo. Inspired by the strong women in her life, she followed in the footsteps of the few women who had gone before her in her effort to make the Foreign Service reflect the diverse faces of the United States. The youngest child of parents who left the segregated Old South to raise their family in Massachusetts, Elam-Thomas distinguished herself with a diplomatic career at a time when few colleagues looked like her.Elam-Thomas’ memoir is a firsthand account of her decades-long career in the US Department of State’s Foreign Service, recounting her experiences of making US foreign policy, culture, and values understood abroad. Elam-Thomas served as a United States ambassador to Senegal (2000-2002) and retired with the rank of career minister after 42 years as a diplomat. Diversifying Diplomacy presents the journey of this successful woman, who not only found herself confronted by some of the world’s heftier problems but also helped ensure that new shepherds of honesty and authenticity would follow in her international footsteps for generations to come.The book is published by University of Nebraska Press. The audiobook is published by University Press Audiobooks."An informative, behind-the-scenes look at one black woman's rise through the ranks of the Foreign Service when few others like her were serving as diplomats." (Kirkus)“Essential for any student of America’s international affairs over the past five decades.” (Robert L. Dilenschneider, chairman and founder of the Dilenschneider Group, Inc.)“This captivating, inspiring memoir breathes life into the American dream.” (Ambassador Ruth A. Davis) 1. Language: English. Narrator: Daree Allen Nieves. Audio sample: http://samples.audible.de/bk/acx0/180243/bk_acx0_180243_sample.mp3. Digital audiobook in aax.
Winston Leonard Spencer-Churchill was born on 30 November 1874. He was an heir of a noble family of the Dukes of Marlborough. His ancestor George Spencer, a member of the aristocratic Spencer family, was proud of his consanguinity with John Churchill, 1st Duke of Marlborough, so he has decided to choose Spencer-Churchill as his surname when he took the title of Duke of Marlborough in 1817. Winston Churchill's father, Lord Randolph Churchill was a politician and the third son of John Spencer-Churchill, 7th Duke of Marlborough. Following the example of his father, Winston preferred to be known as Churchill. His mother was also born in a respected family, being a daughter of Leonard Jerome, a millionaire from the USA. Lady Randolph Churchill, gave birth to her son in Blenheim Palace, Woodstock, Oxfordshire, two months before the expected date. When Winston was a kid, his grandfather had been appointed Viceroy, and Winston's father, Lord Randolph, was hired as his private secretary. At that time the family had lived in Dublin and had used to stay there until Winston turned six. Dublin is also a birthplace of his younger brother John Strange Spencer-Churchill. Those years in Ireland are considered to be very important for the formation of the character of the future Prime minister because frequent parades by the Vice Regal Lodge (now the official residence of the President of Ireland) were the probable reason of his passion towards military matters. 1. Language: English. Narrator: Damien Connolly. Audio sample: http://samples.audible.de/bk/acx0/082539/bk_acx0_082539_sample.mp3. Digital audiobook in aax.
This is the story of a young man who signed on with the Union Army at the tender age of 15, and chronicles his service career through the marches under General Sherman, fierce battles, and the period of time he spent as a prisoner of war. 1. Language: English. Narrator: Al James. Audio sample: http://samples.audible.de/bk/lumo/000003/bk_lumo_000003_sample.mp3. Digital audiobook in aax.
From the author of The First Timer’s Cookbook and The First Timer’s Bakebook, comes the management playbook specifically written for food service professionals.(Standards plus accountability) consistency equals success.By becoming a servant leader and following this leadership formula, you will lead your teams to lasting success! Developed over 25 years, this management formula is based on principles and experiences, various success, and more importantly failures of Chef Shawn Bucher’s career in the food service industry.Through his anecdotes and proven systems, learn how to:Lead by example and serviceImplement effective standards and accountabilityDevelop your team into a finely tuned operation independent of any individual or group 1. Language: English. Narrator: Shawn Bucher. Audio sample: http://samples.audible.de/bk/acx0/161708/bk_acx0_161708_sample.mp3. Digital audiobook in aax.