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Career Planning & Development (Customer Service...
4,49 € *
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Career Planning & Development (Customer Service Training Series #10) ab 4.49 € als epub eBook: . Aus dem Bereich: eBooks, Wirtschaft,

Anbieter: hugendubel
Stand: 25.11.2020
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A Practical Guide to Airline Customer Service
42,99 € *
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A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. This textbook is for anyone seeking a successful and rewarding career in the airline industry.

Anbieter: buecher
Stand: 25.11.2020
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A Practical Guide to Airline Customer Service
42,99 € *
ggf. zzgl. Versand

A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. This textbook is for anyone seeking a successful and rewarding career in the airline industry.

Anbieter: buecher
Stand: 25.11.2020
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Surviving Customer Service: Avoid Burnout, Deve...
9,95 € *
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I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud or frustrated?  I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction.  In addition to sharing actionable insights on how to improve in your role, this book includes sections poking around important personal questions. Why even care about your customer service job? What can you gain from these jobs? How do you benefit from giving a full effort? I bet many of you are leaving opportunities on the table and wasting your valuable time, just like I did when I first started.  This book contains the same advice I’d give to my younger siblings, a new coworker, or a stranger on the street. I’ve done everything I can to refine my ideas and present them in a simple yet impactful way. I’ve illustrated the concepts using a mix of personal experience, thought experiments, and logic to give you multiple perspectives. Between these varied styles, I'm confident you'll gain at least a few valuable insights as you move forward in customer service. 1. Language: English. Narrator: Robin J Sitten. Audio sample: http://samples.audible.de/bk/acx0/104830/bk_acx0_104830_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 25.11.2020
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Astounding Customer Service, Hörbuch, Digital, ...
9,95 € *
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What is the cost of losing a customer? In today's competitive environment, it is a cost no business can afford. Do the math. It costs you up to 4 times more to get a new customer than it does to retain an existing one. However, that does not even take into account the fact that an unhappy customer will tell an average of 20 customers about their bad experiences, while a satisfied customer will only tell 10 people about their good experiences. This means you have to make twice as many customers happy as unhappy - just to break even! Dr. Tony Alessandra teaches how employees in all areas of your business can easily and quickly increase their customer service skills - anyone from secretaries to managers to the CEO him/herself! Why not invest in a proven system today and learn skills that will secure committed and active customers for you and your business? How can you afford not to? I have laid it all out for you here - over 35 years of the customer service secrets that have helped me tremendously in my own business career and saved me from many ruined customer relationships along the way. 1. Language: English. Narrator: Dr. Tony Alessandra. Audio sample: http://samples.audible.de/sp/ales/000036/sp_ales_000036_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 25.11.2020
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Customer Service Tips for exUBERant Drivers
19,99 € *
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Customer Service Tips for exUBERant Drivers ab 19.99 € als Taschenbuch: . . . to give your career a much needed LYFT. Aus dem Bereich: Bücher, Taschenbücher, Wirtschaft & Soziales,

Anbieter: hugendubel
Stand: 25.11.2020
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The Customer of Tomorrow: Strategies for Keepin...
9,95 € *
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With consumer decisions being made at increasing speed and the time it takes to win wallet-share rapidly shrinking, how can you prepare? Today's customer has more access to information and influencers, at a click or swipe, than ever before. The speed at which consumer decisions are made keeps increasing, and the time it takes for battles over wallet share to be won or lost is shrinking rapidly. Every fundamental assumption about customers is now being challenged: how they shop, where they shop, and why they shop. In this rapidly evolving environment, understanding consumers' behaviors is more critical than ever. The Customer of Tomorrow examines many of the changing behaviors, technologies, and expectations that companies must understand in order to build valuable and lasting relationships in the years to come. Drawn from the best of Knowledge@Wharton's reporting, this volume in the Knowledge@Wharton Essentials series features stories addressing: Customer loyalty in the age of big data When more data doesn't mean better customer service How to build loyal customers in the information age Why customer service is often the ignored side of social media When does it make sense to have a bricks-and-mortar location for customers? The Customer of Tomorrow will help you continue to win wallet share with customers. Gildan Media is proud to bring you another Wharton Digital Press Audiobook. These notable audiobooks contain the essential tools that can be applied to every facet of your career. 1. Language: English. Narrator: Karen Saltus. Audio sample: http://samples.audible.de/bk/gdan/001651/bk_gdan_001651_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 25.11.2020
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The Customer Rules: The 39 Essential Rules for ...
9,95 € *
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The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer Like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand-new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to frontline staff who deal directly with clients and customers. Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere. 1. Language: English. Narrator: Lee Cockerell. Audio sample: http://samples.audible.de/bk/rand/003440/bk_rand_003440_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 25.11.2020
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Step Up and Lead , Hörbuch, Digital, 1, 361min
9,95 € *
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In Step Up and Lead, Frank Viscuso - author, speaker, and career deputy chief - shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service.Designed to help you reach the top of your profession, this audiobook is considered a must-listen for anyone who is ready to step up and lead!“This book does not belong on your bookshelf; it belongs on your desk, dog-eared, highlighted, and written in. Don’t just read it. Use it.” (Vincent Dunn, deputy chief (retired), FDNY) 1. Language: English. Narrator: Frank Viscuso. Audio sample: http://samples.audible.de/bk/acx0/210810/bk_acx0_210810_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 25.11.2020
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