Careers and Business in Janitorial and Cleaning Services: Don Rauf
Career Diplomacy - now in its second edition - is an insider´s guide that examines the foreign service as an institution, a profession, and a career. Harry W. Kopp and Charles A. Gillespie, both of whom had long and distinguished careers in the foreign service, provide a full and well-rounded picture of the organization, its place in history, its strengths and weaknesses, and its role in American foreign affairs. Based on their own experiences and through interviews with over 100 current and former foreign service officers and specialists, the authors lay out what to expect in a foreign service career, from the entrance exam through midcareer and into the senior service - how the service works on paper, and in practice. The second edition addresses major changes that have occurred since 2007: the controversial effort to build an expeditionary foreign service to lead the work of stabilization and reconstruction in fragile states; deepening cooperation with the U.S. military and the changing role of the service in Iraq and Afghanistan; the ongoing surge in foreign service recruitment and hiring at the Department of State and U.S. Agency for International Development; and the growing integration of USAID´s budget and mission with those of the Department of State. The book is published by Georgetown University Press. 1. Language: English. Narrator: Wayne Shepherd. Audio sample: http://samples.audible.de/bk/acx0/001175/bk_acx0_001175_sample.mp3. Digital audiobook in aax.
I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud or frustrated? I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction. In addition to sharing actionable insights on how to improve in your role, this book includes sections poking around important personal questions. Why even care about your customer service job? What can you gain from these jobs? How do you benefit from giving a full effort? I bet many of you are leaving opportunities on the table and wasting your valuable time, just like I did when I first started. This book contains the same advice I’d give to my younger siblings, a new coworker, or a stranger on the street. I’ve done everything I can to refine my ideas and present them in a simple yet impactful way. I’ve illustrated the concepts using a mix of personal experience, thought experiments, and logic to give you multiple perspectives. Between these varied styles, I´m confident you´ll gain at least a few valuable insights as you move forward in customer service. 1. Language: English. Narrator: Robin J Sitten. Audio sample: http://samples.audible.de/bk/acx0/104830/bk_acx0_104830_sample.mp3. Digital audiobook in aax.
It´s basic, even elementary - the foundational aspect of a successful sales career are the simple fundamentals; like a language relies upon its alphabet, a successful sales career relies on its fundamental and essential parts - 26 of them to be exact. Record-breaking salesman and sales mentor Tom Hopkins breaks down these essential elements of sales in his audio production ABC´s of a Successful Career. These fundamental yet powerful points will help you recapture your focus on what really matters in your career - demonstrating professionalism so that people take your counsel to heart then get involved with your product or service. There´s more to a successful selling career than meets the eye. Tom Hopkins dives into 26 major nuances of selling that can make or break careers, as Hopkins skillfully represents alphabetically. If you don´t know what they are, you could be losing sales and not even know why. Through this audiobook production you will discover: How to develop and keep a lasting positive attitude The importance of maintaining balance in your life How anything is feasible if you remain flexible The power of having a mentor and being one for others Tom´s ABC´s of a Successful Career is an excellent and inspiring program to help anyone in sales close more business deals and an important reminder to help people more fully enjoy their selling careers. And the nuances he discloses to that successful career can easily be applied to the nuances of a successful life - it´s as simple as ABC. 1. Language: English. Narrator: Tom Hopkins. Audio sample: http://samples.audible.de/bk/made/000456/bk_made_000456_sample.mp3. Digital audiobook in aax.
Maverick marketing whiz Mike Veeck offers you his simple, no-fail formula for business success! Drawing on his own experience and the success stories of clients and others who have benefited from his philosophy, Veeck shows how fun, creativity, and passion can bring out the best in an organization and an individual. The ´´Fun Is Good´´ philosophy applies to everyone, whether you´re the CEO or lower on the totem pole. You´ll see how laughter can be the key to turning a floundering business into a profitable one, and how it can easily jump start a stalled career. Learn: why customer service suffers when employees aren´t having fun at work, and why that matters; how a few people with the Fun is Good attitude can transform a workplace; what companies should look for when hiring people; and how anyone can forge a Fun is Good career path. A breakthrough, one-of-a-kind approach to job fulfillment, Fun is Good can help all of us get the most out of our work lives both in and out of the office. Mike Veeck is president and part owner of six wildly successful minor-league baseball teams. Son of the late Hall of Fame club owner Bill Veeck, he has followed his father´s lead, with innovative promotions that have been profiled by 60 Minutes, USA Today, Sports Illustrated, Fortune, People, and countless other media outlets. He lives in Mt. Pleasant, South Carolina.Pete Williams is a veteran journalist who writes about sports, business, and fitness. He lives in Safety Harbor, Florida. 1. Language: English. Narrator: Mike Veeck, Pete Williams. Audio sample: http://samples.audible.de/bk/gdan/000040/bk_gdan_000040_sample.mp3. Digital audiobook in aax.
In the world of professional service, relationships are the new field of advantage, one that offers longer-lasting success in business and quality in life. Professional life presents tremendous challenges, not just in the context of the skills and intelligence we are expected to apply, but more importantly in the context of the relationships that arise in the course of our daily work. These relationships determine our sense of self-worth, our well-being, and the success of the business in which we operate. This book explores relationships from the perspective of a lawyer with more than 20 years of experience working in firms of varying sizes, from provincial to city to international, and of building his own firm, providing valuable and practical insights. 1. Language: English. Narrator: Peter Rouse. Audio sample: http://samples.audible.de/bk/acx0/071947/bk_acx0_071947_sample.mp3. Digital audiobook in aax.
If you agree that there are common service skills all workers need to integrate each day on the job, then Soft Skills in Demand for 2020 Career Readiness is the definitive training solution for post-secondary schools, the corporate world, and working individuals. The ´´Skills Gap” is real in today’s customer-oriented workplace. While technical or hard skills will differ by job description and industry, there are some universal soft skills that everyone needs to do well in order to succeed in their chosen careers - be they STEM (Science, Technology, Engineering, and Math) or non-technical occupations. These skills include all aspects of the work setting - completing projects and commitments as promised, showing up to work on time, being kind to others, listening well, and solving problems in a timely, fair, and effective manner. Worker behaviors and attitudes that go against thoughtfulness, logic, meeting commitments, and efficiency get in the way of good business. Therefore, when soft skills complement on-the-job technical skills, it gets you noticed, appreciated, and promoted! Written on a practical level, this learning book is intentionally designed to be:Affordable for students and everyday workersEasy-to-listen to with an abundance of learning features and examplesConcise. The 18-chapter content areas include customer service, communication, organizational leadership, interpersonal, and self-management soft skills. Book content:Customer Service Soft Skills • The Customer Experience, The Importance of Serving Customers Well, Emotional Intelligence Communication Soft Skills • Verbal Communication, Active Listening, Nonverbal Communication, Written Communication Organizational and Leadership Soft Skills • Project Management, Creative Critical Thinking, Relationship Building, The Work Ethic 1. Language: English. Narrator: Pattie Gibson. Audio sample: http://samples.audible.de/bk/acx0/131411/bk_acx0_131411_sample.mp3. Digital audiobook in aax.
Working for the government offers many advantages: great prospects for professional growth, job security, an attractive array of benefits, and the opportunity to help other citizens. But it also presents unique challenges. Managing Your Government Career gives current and future government employees powerful advice for starting out and maneuvering through their entire career.Based on the authors more than 32 years experience in civil-service jobs, as well as his interactions with thousands of government employees, the book helps listeners: decide whether working for the government is right for them; understand the differences between federal, state, and local levels; apply, interview for, and get the job they want; take advantage of the training offered; understand the culture; become familiar with local politics; make themselves valuable; develop the right mentors; and fluidly transition up the ladder. Packed with indispensable guidance, this is a unique and highly strategic resource for anyone working in government. 1. Language: English. Narrator: Josh Rubino. Audio sample: http://samples.audible.de/bk/adbl/001669/bk_adbl_001669_sample.mp3. Digital audiobook in aax.