Organisations that excel at service buzz. Their people are switched on, and they ´´make it happen´´ for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer. ´´Get the First Five Seconds Right´´ The original Tom Peters-style fashion for customer service evolved into CRM (customer relations management), and as companies struggled to reduce costs, improve efficiency, and enhance profits, they allowed high-technology and computers to take over many of the traditional roles exercised by empowered and customer-friendly front-line people. Call centres, IVR (interactive voice recording), and Internet ordering became the order of the day. Empowered front-line employees were proving just too expensive and too unreliable to provide cost-effective customer service. In other words, many companies lost the plot.´´Make Customers Laugh´´ This audiobook is aimed at stimulating senior executives, managers, and front-line employees to re-examine the little things they do every day in relation to customers (external and internal). 1. Language: English. Narrator: Bookbytes. Audio sample: http://samples.audible.de/bk/bkby/000001de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Customer service may soon be a thing of the past except for a few companies and organizations that pride themselves on providing their customers with extraordinary service. The U.S. is becoming a rude society. Fewer people care about or expect good customer service. Too many companies are living on past reputations. A new generation of senior executives has no idea what customer service is all about. The author attributes this to a society of people all thumbs about their pods, pads and berries and oblivious to the world around them. This book should be a must read by CEOs, senior managers and heads of PR and customer service at all companies, organizations and institutions as well as local, state and federal governments.The book cites how poor customer service or lack of it has caused and exacerbates crises. There are separate chapters on basics, listening, responding, telephone etiquette, and the problem of gate guardians as well as separate chapters for a more comprehensive look at the success of several companies including Amica Mutual Insurance Co., Marriott and Crystal Cruise Lines. The author, Rene A. Henry, draws from the successful practices of CEOs who know extraordinary customer service to provide the reader with a menu of proven ideas that can be adapted for any type of business, product or service. The book looks at how the Nordstrom family empowers its employees with ownership and entrepreneurialism. Why Amica Insurance has been honored time and again for 100 years for the way it treats its customers. How Carl Sewell became one of the nation´s largest luxury car dealers by turning one-time buyers into a lifetime customers. The way Amazon has profited from Jeff Bezos´ customer-centric philosophy. The importance Bill Marriott, Jr. places on management by walking around has made it the leader in the hotel business. Ukrops Supermarkets became a major regional chain with a contrarian strategy. Brad Tilden attr... 1. Language: English. Narrator: Margie Lenhart. Audio sample: http://samples.audible.de/bk/acx0/014183de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
For a business to be good, there are numerous right things that need to be done, like the promotion of your products or services, having a great pay structure that attracts gifted individuals, providing a buyer after sales service, and delivering everything on time. However it is not simply by doing the correct things that your business will expand and produce. If you want your business to be successful, you have to ensure you´re doing the correct things correctly. Get started on that here. 1. Language: English. Narrator: Bobby Brill. Audio sample: http://samples.audible.de/bk/acx0/029311de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
How to Get Free MoneyThe idea of ´´free money´´ seems too good to be true. However, there are many ways to supplement your income with little or no investment of any kind on your part. You have the means to start earning more, and you may already have valuable ´´job experience” you didn’t even know you had. For example, you can sell your body parts! Yes! You can safely and legally sell things from your body. How To Get Free Money will tell you how.You could also look around your house and yard. Everybody has unnecessary stuff they aren’t using. You’ve heard the old saying, ´´one man’s trash is another man’s treasure,” right? Maybe think twice about throwing out the trash. The online marketplace is a gold mine. Read about the goods and services you can provide and the sites to sell them in this handy money gathering guide.We could all use a little extra money, but working two jobs with a family and having a social life makes it impossible. How To Get Free Money will show you very practical easy ways to earn a little extra money with ideas you have probably never even knew about. 1. Language: English. Narrator: Violet Meadow. Audio sample: http://samples.audible.de/bk/acx0/029331de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way. Your company wins when you:Understand Customer ExpectationsEmbrace and implement The RATER FactorsDefine who you are and what you offerBecome E.T.D.B.W. (Easy To Do Business With)Connect with your audience in all mediumsReact appropriately and respond immediately to customer feedbackRecover sincerely when things go wrong All you need is to Pay Attention!PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. 1. Language: English. Narrator: Tara Ochs. Audio sample: http://samples.audible.de/bk/acx0/002076de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
As an IT manager you understand the value of technology. It´s what provides our teams with the tools that we can use to accomplish great things for our company. The challenge that we run into is that technology is always changing. This means that as an IT manager you have a responsibility to stay on top of all of the various technologies that your team will be called on to make use of. This includes Web 3.0 technologies, things that work in the world of retail shopping, and the latest developments in keeping those cyber criminals out of your company´s networks. What You´ll Find Inside:Maybe it is Time for IT Leaders to Go Shopping to Learn New TricksJust Whose Job Is Network Security Anyway? Why Cloud Computing Won´t Work For Every IT ProjectIT Managers Need to Realize that Virtualization Isn´t All That It´s Cracked Up to BeOur jobs are by their very nature complex. We need to understand what the company expects of us - are we the ones who are responsible for securing the company network or does this task belong to someone else? As more and more services become available to us, we are the ones that the company will turn to in order to determine what on-demand services need to be acquired. As we create solutions, we´ll need to understand when open source solutions may provide us with the best technology. Cloud computing is a hot topic, but we need to be able to determine if it´s right for our company. Finally, virtualization is currently in vogue but is it the right answer in every situation? This book has been created to provide you with the insights into today´s latest technologies that you are going to need in order to direct your team. The goal is to provide you with the knowledge that you are going to need in order to determine what technology to use in what situation. For more information on what it takes to be a great IT manager, check 1. Language: English. Narrator: Jim Anderson. Audio sample: http://samples.audible.de/bk/acx0/025282de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Use this proven step by step plan to build a profitable online store with Shopify! When it comes time to head to work in the morning do you wish you could do something more than grind out your soul-destroying job and take control of your own life? If you have ever dreamed of working from home or anywhere in the world that you desire and running your own online store, then there has never been a better time to stop dreaming and start acting. Shopify: Beginner to Pro Guide can show you how to get started today. Shopify is what is known as a complete ecommerce solution for business that are looking to sell their products online which means you can get started building an online business today for absolutely no money down. The site will allow you to create a personalized online store, sell any products that you like and also accept payments from debit and credit cards while also tracking orders and providing customer service. Inside you will find a step by step guide to everything you need to choose a niche, choose a product, set up your site, market your site and grow your site on into the future. This book contains: The four things you need to consider to find the perfect product to sell The easiest way to start selling products without actually owning any products to sell The secret to creating a memorable logo All the best ways to build your brand on the cheap And more What are you waiting for? Do your dreams a favor and buy this book today! 1. Language: English. Narrator: Dave Wright. Audio sample: http://samples.audible.de/bk/acx0/069815de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
This book was developed from Ron G Holland´s master class on ´´How to earn big fat fees from niche market consultancy´´ which he sold to full workshops for thousands of dollars. In this incredibly powerful book you will discover how to: Shatter the myths - See things as they really are, no matter how unpalatable. Create a ´´niche´´ - A starting point to flush out your ideas, opportunities, challenges, and - niches. Exploit core competencies - Discover what you are good at and leave the rest to others. Develop multiple streams of income - How to generate five or more wage packets a month. Develop a system for getting paid - The most important chapter in the book. Develop presentations. It´s ´´showtime!´´ Take the leading role, perform and shine. Develop a system for value added - Wins business and referrals. Develop cost effective marketing - to bring a consistent flood of qualified leads. Develop innovative products - How to get so far advanced from other consultants in your field that you leave them in the dust. Once you have digested the material in this book you will be able to go out and make good money in the field of consultancy on a regular basis. You will become one of the top earners in the field and actually get paid for your services - in many instances upfront! 1. Language: English. Narrator: Steven Morgan. Audio sample: http://samples.audible.de/bk/acx0/039498de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Probably just like yourself, I searched the Internet for years and spent more money than I could afford at the time. I was trying to get out of the rat race to build the life of my dreams working from home, online, doing something that I loved or at least didn´t hate as much as my current job. And trust me when I tell you it wasn´t easy, but I didn´t give up, and now I live the dot-com lifestyle. For the past 10 years, I have learned many ways anyone can use to earn an online income. I just want to share with you all I have learned throughout my last 10 years of searching and, at last, finding numerous ways to earn a good income online. It´s ironic that most of the things I´ll be sharing with you take no money or very little to get started. Yes, you´ll probably want to enhance your skills, products, or services along the way, but that´s entirely up to you. I personally like to start with as little investment as I can possibly manage and see how it goes. And then if I see it works, I double up my efforts and my investment if necessary. 1. Language: English. Narrator: Katherine Thompson. Audio sample: http://samples.audible.de/bk/acx0/040373de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
It´s really true, isn´t it? They say it´s really easy to get a job when you´re already working and don´t need one! When you are unemployed, however, and trying to live on meager unemployment checks it can get scary really fast! The checks won´t cover a house payment or rent, let alone utilities and minor details like food for your kids! What´s a person supposed to do? What happened? Job hunting wasn´t always the stressful task it is today. A guy like your dad or your grandfather worked the same job clear up to retirement. After putting in his 20, 30 or 40 years his boss would give him a gold watch and a pension for his faithful years of service. Sadly, that is no longer the case. Every day we see more and more jobs being eroded by more technology or actually re-assigning your position to someone halfway across the world! Instead of planning on putting in your time then enjoying the fruits of your labor, you are lucky if the job lasts more than a year or so before you get the pink slip that tells you that the company is ´´re-aligning their resources´´ and your position is being eliminated! The problem is that this will hit most people when they least expect it and this process repeats itself every single day across the country. So, what can you do about it? One of the first things you should do is become ´´pro-active´´ instead of ´´reactive.´´ The decision to eliminate your job or lay you off wasn´t made in a day. It´s the result of a process. You just aren´t told about it until it´s too late, leaving you in a bind. We aren´t saying that you should not be loyal to your employer, just never have all your eggs in one basket. Learn how the job hunting process works today and always have a backup plan in place. 1. Language: English. Narrator: Brian Ackley. Audio sample: http://samples.audible.de/bk/acx0/081835de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.