Careers in Social and Rehabilitation Services: Geraldine Garner
Psychopaths seem to be everywhere. They are on the news and at the movies. People who lack empathy, be they ruthless entrepreneurs or crazed spree killers, are frequently labelled psychopathic; the charming socialiser is just as suspect as the awkward antisocial loner. The conception of what defines a psychopath seems to be a morass of contradictions, the only consistency being the supposition of a lack of empathy. The Psychopath Factory: How Capitalism Organises Empathy examines how the requirements, stimuli, affects and environments of work condition our empathy. In some cases work calls for no-empathy characters who don´t blink or flinch in the face of danger or crack under pressure. In other cases capitalism requires empathy in spades - charming, friendly, sensitive and listening managers, customer service agents and careers. When workers are required to either ignore their empathy to do a job or dial it up to increase productivity, they are entering a psychopathic modality. The affective blitz of work, flickering screens, emotive content, vibrating alerts and sounding alarms erode our sensitivities whilst we are modulated with attention stimulants, social lubricants and so called antianxiety drugs. This is amidst a virulent and exacerbating climate of competition and frenzied quantification. Capitalism pressures us to feign empathy and leverage social relationships on one hand whilst being cold and pragmatic on the other. We are passionate and enthusiastic whilst keeping a professional distance. Sympathy, care, compassion and altruism are important; The Psychopath Factory: How Capitalism Organises Empathy argues that it is a mistake to presuppose that empathy can achieve these. Rather than being subject to the late capitalist organisation of our empathy, psychopathy could be a means of escape. 1. Language: English. Narrator: Barnaby Edwards. Audio sample: http://samples.audible.de/bk/adbl/029566de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Have you always had the following thought in your head, ´´If I could just get my advertising message in front of all the people with cell phones, I could make a fortune´´? If so, there is a way to get your message out there and it doesn´t cost a fortune to make it happen. You can capitalize on the hot mobile phone user market and get people who are eager to buy to take action. On top of that, you can also create a simple application for cell phones that you can sell to cell phone users for even more profits. It´s easy to do if you follow the simple system that is laid out in this book. You´ll learn about business users and the 3G mobile phone network and why that´s important to you. You´ll learn how to leverage free online social networks to generate real traffic to your website from people with cell phones. Also covered is how to create and sell applications online even if you don´t know how to program! 1. Language: English. Narrator: Kris Bentley. Audio sample: http://samples.audible.de/bk/acx0/072563de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
How to Get Free MoneyThe idea of ´´free money´´ seems too good to be true. However, there are many ways to supplement your income with little or no investment of any kind on your part. You have the means to start earning more, and you may already have valuable ´´job experience” you didn’t even know you had. For example, you can sell your body parts! Yes! You can safely and legally sell things from your body. How To Get Free Money will tell you how.You could also look around your house and yard. Everybody has unnecessary stuff they aren’t using. You’ve heard the old saying, ´´one man’s trash is another man’s treasure,” right? Maybe think twice about throwing out the trash. The online marketplace is a gold mine. Read about the goods and services you can provide and the sites to sell them in this handy money gathering guide.We could all use a little extra money, but working two jobs with a family and having a social life makes it impossible. How To Get Free Money will show you very practical easy ways to earn a little extra money with ideas you have probably never even knew about. 1. Language: English. Narrator: Violet Meadow. Audio sample: http://samples.audible.de/bk/acx0/029331de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company´s touch points can ensure successful results and satisfied customers. This fully revised and updated edition includes new material examining the impact of social networking on customer behaviour and the emotional connection customers have with the brand, explaining how you can create a memorable customer experience. Author Sarah Cook takes you through the practical steps necessary to create a culture of customer focus and, crucially, shows how employee engagement leads to customer engagement. 1. Language: English. Narrator: Karen Cass. Audio sample: http://samples.audible.de/bk/brll/009741de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Take a random guess at how many monthly users are active on Instagram. Four million? 100 million? You´re way off. The answer is a massive 300 million. That´s right, and that´s a good platform to make real money. In 2014 alone, Instagram grew by about 64 percent in terms of active users and became one of the fastest growing social-media networks around the world. Certainly Instagram is massive - and businesses are fully taking note of it. In translation: they are more than willing to pay popular users with many followers to post about their brands. Is taking photos and sharing them to the world a passion you love? Then you might just be staring at the next biggest opportunity to make money online. In this guide, we´ll skip the basics on setting up an account with Instagram and instead discuss the five most effective ways to make money online with Instagram. We´ll talk about growing your followers, making money, promoting your services and products, and more ways to generate good revenue from this popular social-media network. If you want to make money on Instagram, then you may want to listen up. 1. Language: English. Narrator: Richard Di Britannia. Audio sample: http://samples.audible.de/bk/acx0/037705de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
This book stitches together a complete design journey from beginning to end in a way that you´ve likely never seen before, guiding listeners (you) step-by-step in a practical way from the initial spark of an idea all the way to scaling it into a better business. Design a Better Business includes a comprehensive set of tools (over 20 total!) and skills that will help you harness opportunity from uncertainty by building the right team(s) and balancing your point of view against new findings from the outside world. This book also features over 50 case studies and real life examples from large corporations such as ING Bank, Audi, Autodesk, and Toyota Financial Services, to small startups, incubators, and social impact organizations, providing a behind the scenes look at the best practices and pitfalls to avoid. Also included are personal insights from thought leaders such as Steve Blank on innovation, Alex Osterwalder on business models, Nancy Duarte on storytelling, and Rob Fitzpatrick on questioning, among others. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio. 1. Language: English. Narrator: Fleet Cooper. Audio sample: http://samples.audible.de/bk/adbl/030068de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
In today´s healthcare maelstrom, therapists are often tossed aside - to the detriment of the patient, the profession, and society´s health. Unfortunately, doing therapy as usual does not often result in optimal outcomes or bottom line results for the patient or therapist. Therapists are struggling to carve out a fulfilling, profitable niche, an event that has left many discouraged and even disheartened. In Cash Therapy Practice, Paul Potter, PT, looks at the private practice model and turns it on its head. Most therapists follow the cash-based model not for the money, but for patient connection, something that is decidedly lacking in modern healthcare. Potter diligently outlines in this manifesto how every therapist can benefit from the advantages of a cash-based practice. It´s hard but not impossible to create a dream practice in today´s healthcare system - he´ll tell you why and how. Therapists will learn: How the shift in economics and the Internet has provided a direct connection with potential clients How to gain an edge marketing directly through social media to your ideal clients How a cash based practice will hone and perfect your skills How to take smart, professional risks How to decide if private practice, away from the large corporations or insurance middlemen, is best for you and your patients What kind of loss, if any, is acceptable in realizing your dream How to place a value on your service How to market directly to your ideal clients How to develop your team Why being yourself should be your focus Enjoy a front seat ride into a new way of thinking and a new way of doing business in the new healthcare economy. 1. Language: English. Narrator: Paul E. Potter - PT. Audio sample: http://samples.audible.de/bk/acx0/042113de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
The servicelearning field is 50 years old in the United States. Much has been developed over that time in the fields of K12 schooling, higher education, and community organizations. People who have been involved in the movement have worked individually and collaboratively to include servicelearning as an effective pedagogy and program in educational settings. They have created opportunities for students, teachers, faculty, and community members to learn about academic content and personal commitment to serving others for social change and community impact. In this book we hear from individuals who have been involved in the effort for more than 30 or 40 years about what they have learned from their experiences and what wisdom they can share with others who will be involved for the next several decades. Their experience, insight, and understanding will hopefully help younger people to improve and expand on the movement and place servicelearning and community engagement as a regular part of American education. Robert Shumer has been a stalwart of the service learning movement for decades. Hes a practitioner, a researcher, an experimenter. This book gives valuable perspective for all of us going forward. Paul Loeb , Author of Soul of a Citizen At a moment when many are asking how higher education can better serve our democracy, Robert Shumers book reminds us that we still have much to learn from those who built the movement for community engagement through service learning. As befits the field, the chapters in this book derive wisdom from experience and, in so doing, give us insight and inspiration for identifying the way forward. Andrew J. Seligsohn , President, Campus Compact This book provides a strong foundation for promoting discussions on how the servicelearning movement has evolved over the past 3040 years. Rob Shumer has pulled together several key leaders in the servicelearning movement to share their stories and experiences. This book will be useful to a younger generation of servicelearning practitioners and faculty who will continue to build the field that these pioneers so generously cultivated. Elaine K. Ikeda, Ph.D. Executive Director, California Campus Compact
Magic for Malls make the connection between the low self-esteem experienced by many retail staff and poor level of service suffered by customers. It then lays out The Magic Programme, developed for staff at the award-winning shopping centre at Meadowhall and then shared across Europe with 30,000 retail employees, including entry level and long-term unemployed people. It allows participants to find success through failure, a process which boosts confidence, creativity and self-esteem, all of which are damaged through standardised schooling, under and over-parenting. The programme is presented as a handbook so you can use it with your staff to transform their lives by giving them the gift of great self-esteem, which sets them confidently on the road to success. Finally, theres a practical look at proven techniques to keep focus on service excellence, which led to steady and sure improvements in customer care. In a wide-ranging career, Stephen has advised leading property owners, leisure companies and retailers and has developed and run many unique restaurants. In this, his first book on the subject, he shares the insights on service excellence learned across 30 years, which will enable employers to apply the techniques which will transform their business.