Angebote zu "Service" (1.796.477 Treffer)

Magic for Malls - How You Can Teach Incredible ...
7,49 € *
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Magic for Malls make the connection between the low self-esteem experienced by many retail staff and poor level of service suffered by customers. It then lays out The Magic Programme, developed for staff at the award-winning shopping centre at Meadowhall and then shared across Europe with 30,000 retail employees, including entry level and long-term unemployed people. It allows participants to find success through failure, a process which boosts confidence, creativity and self-esteem, all of which are damaged through standardised schooling, under and over-parenting. The programme is presented as a handbook so you can use it with your staff to transform their lives by giving them the gift of great self-esteem, which sets them confidently on the road to success. Finally, theres a practical look at proven techniques to keep focus on service excellence, which led to steady and sure improvements in customer care. In a wide-ranging career, Stephen has advised leading property owners, leisure companies and retailers and has developed and run many unique restaurants. In this, his first book on the subject, he shares the insights on service excellence learned across 30 years, which will enable employers to apply the techniques which will transform their business.

Anbieter: ciando eBooks
Stand: 07.11.2017
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Beyond Advertising - Creating Value Through All...
20,99 € *
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The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with todays unprecedented speed and scope of technological change? Beyond Advertising provides a business transformation road map for an aspirational future, based on the insights of more than 200 of the worlds most forward-thinking executives, innovators, and academics all grappling with todays unique challenges and opportunities. This book offers a concrete set of principles, including The All Touchpoint Value Creation Model, designed to lift us out of reactive thinking and encourage the co-creation of a future better for business, better for people, and better for society. Actionable steps include: Holistically orchestrate and allocate resources across all touchpoints Redefine expectations of success to align for multi-win outcomes Provide every stakeholder at all touchpointsa R.A.V.E.S. standard of content: relevant and respectful, actionable, valuable, exceptional experiences, and a shareworthy story Develop all touchpoints to maximize the M.A.D.E.s value of context: the complete person, the features of the delivery platform, the dynamic environment, and synergies with other touchpoints YORAM (JERRY) WIND is the Lauder Professor and Professor of Marketing at The Wharton School and the founding Director of the Wharton SEI Center for Advanced Studies in Management, the Wharton Fellows program and co-founder of the Wharton Future of Advertising Program. He led the development of the Wharton globalization strategy, the creation of the Wharton Executive MBA program, as well as the reinvention of its curriculum. He has received numerous marketing awards, including the Buck Weaver Award (2007), the Charles Coolidge Parlin Award (1985), AMA/ Irwin Distinguished Educator Award (1993), and the Paul D. Converse Award (1996). CATHARINE FINDIESEN HAYS is the founding Executive Director of the Wharton Future of Advertising Program, a leading research center bridging practitioners and academia. She earned her graduate degrees at Wharton and Penn as a Lauder Fellow and led pioneering marketing, strategy and sales teams during a 15-year career at AT&T. She can be heard on air as a host of Marketing Matters on Business Radio Powered by the Wharton School on Sirius XM 111. THE WHARTON FUTURE OF ADVERTISING INNOVATION NETWORK is the influential and growing global community of forward-thinking collaborators from across industry and academia committed to advancing the scope, value, and impact of advertising.

Anbieter: ciando eBooks
Stand: 12.12.2017
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Beyond Advertising - Creating Value Through All...
20,99 € *
ggf. zzgl. Versand

The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with todays unprecedented speed and scope of technological change? Beyond Advertising provides a business transformation road map for an aspirational future, based on the insights of more than 200 of the worlds most forward-thinking executives, innovators, and academics all grappling with todays unique challenges and opportunities. This book offers a concrete set of principles, including The All Touchpoint Value Creation Model, designed to lift us out of reactive thinking and encourage the co-creation of a future better for business, better for people, and better for society. Actionable steps include: Holistically orchestrate and allocate resources across all touchpoints Redefine expectations of success to align for multi-win outcomes Provide every stakeholder at all touchpointsa R.A.V.E.S. standard of content: relevant and respectful, actionable, valuable, exceptional experiences, and a shareworthy story Develop all touchpoints to maximize the M.A.D.E.s value of context: the complete person, the features of the delivery platform, the dynamic environment, and synergies with other touchpoints YORAM (JERRY) WIND is the Lauder Professor and Professor of Marketing at The Wharton School and the founding Director of the Wharton SEI Center for Advanced Studies in Management, the Wharton Fellows program and co-founder of the Wharton Future of Advertising Program. He led the development of the Wharton globalization strategy, the creation of the Wharton Executive MBA program, as well as the reinvention of its curriculum. He has received numerous marketing awards, including the Buck Weaver Award (2007), the Charles Coolidge Parlin Award (1985), AMA/ Irwin Distinguished Educator Award (1993), and the Paul D. Converse Award (1996). CATHARINE FINDIESEN HAYS is the founding Executive Director of the Wharton Future of Advertising Program, a leading research center bridging practitioners and academia. She earned her graduate degrees at Wharton and Penn as a Lauder Fellow and led pioneering marketing, strategy and sales teams during a 15-year career at AT&T. She can be heard on air as a host of Marketing Matters on Business Radio Powered by the Wharton School on Sirius XM 111. THE WHARTON FUTURE OF ADVERTISING INNOVATION NETWORK is the influential and growing global community of forward-thinking collaborators from across industry and academia committed to advancing the scope, value, and impact of advertising. WFOA.WHARTON.UPENN.EDU

Anbieter: ciando eBooks
Stand: 07.11.2017
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Service Mohnblume weiß/rot
49,99 € *
zzgl. 4,95 € Versand

Sie sind auf der Suche nach einem neuen Kombiservice? Dann sind Sie mit diesem der Marke KLiNGEL richtig beraten. Gefertigt ist es aus Porzellan. Bestellen Sie es ganz bequem in unserem Shop und es ist in Kürze bei Ihnen!

Anbieter: Klingel-Versandhaus
Stand: 26.04.2018
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Service Mohnblume weiß/rot
59,99 € *
zzgl. 4,95 € Versand

Sie sind auf der Suche nach einem neuen Kombiservice? Dann sind Sie mit diesem der Marke KLiNGEL richtig beraten. Gefertigt ist es aus Porzellan. Bestellen Sie es ganz bequem in unserem Shop und es ist in Kürze bei Ihnen!

Anbieter: Klingel-Versandhaus
Stand: 26.04.2018
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Wheres the Wisdom in Service-Learning?
47,99 € *
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The servicelearning field is 50 years old in the United States. Much has been developed over that time in the fields of K12 schooling, higher education, and community organizations. People who have been involved in the movement have worked individually and collaboratively to include servicelearning as an effective pedagogy and program in educational settings. They have created opportunities for students, teachers, faculty, and community members to learn about academic content and personal commitment to serving others for social change and community impact. In this book we hear from individuals who have been involved in the effort for more than 30 or 40 years about what they have learned from their experiences and what wisdom they can share with others who will be involved for the next several decades. Their experience, insight, and understanding will hopefully help younger people to improve and expand on the movement and place servicelearning and community engagement as a regular part of American education. Robert Shumer has been a stalwart of the service learning movement for decades. Hes a practitioner, a researcher, an experimenter. This book gives valuable perspective for all of us going forward. Paul Loeb , Author of Soul of a Citizen At a moment when many are asking how higher education can better serve our democracy, Robert Shumers book reminds us that we still have much to learn from those who built the movement for community engagement through service learning. As befits the field, the chapters in this book derive wisdom from experience and, in so doing, give us insight and inspiration for identifying the way forward. Andrew J. Seligsohn , President, Campus Compact This book provides a strong foundation for promoting discussions on how the servicelearning movement has evolved over the past 3040 years. Rob Shumer has pulled together several key leaders in the servicelearning movement to share their stories and experiences. This book will be useful to a younger generation of servicelearning practitioners and faculty who will continue to build the field that these pioneers so generously cultivated. Elaine K. Ikeda, Ph.D. Executive Director, California Campus Compact

Anbieter: ciando eBooks
Stand: 07.11.2017
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Service ´Blaue Blüten´ blau/weiß
49,99 € *
zzgl. 4,95 € Versand

Manchmal muss es einfach ein Kombiservice von KLiNGEL sein. Es ist aus Porzellan gefertigt. Bestellen Sie es noch heute und überzeugen Sie sich!

Anbieter: Klingel-Versandhaus
Stand: 26.04.2018
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Service ´Blaue Blüten´ blau/weiß
39,99 € *
zzgl. 4,95 € Versand

Manchmal muss es einfach ein Kombiservice von KLiNGEL sein. Es ist aus Porzellan gefertigt. Bestellen Sie es noch heute und überzeugen Sie sich!

Anbieter: Klingel-Versandhaus
Stand: 26.04.2018
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Message Me - The Future of Customer Service in ...
11,89 € *
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Social media, mobile messaging and artificial intelligence are changing customer service forever. Are you ready for the change?

Anbieter: ciando eBooks
Stand: 16.04.2018
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Service Design for Business - A Practical Guide...
19,99 € *
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A practical approach to better customer experience through service design Service Design for Business helps you transform your customers experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers needs and demands, and provides concrete strategy that can be implemented immediately. Youll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers fingertips. With unprecedented choice, consumers are demanding more than just a great product-the organizations coming out on top are designing and delivering experiences tailored to their customers wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.

Anbieter: ciando eBooks
Stand: 12.12.2017
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