In his book The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your service. When was the last time you were ´´wowed´´ by the service you received? Maybe you were ´´wowed´´ while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that - secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world-class service. This is a book about creating raving fans - customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. John shows us to make ´´wowing´´ customers the rule, rather than the exception. Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes. ungekürzt. Language: English. Narrator: Patrick Lawlor. Audio sample: http://samples.audible.de/bk/gdan/001296de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
What is the cost of losing a customer? In today´s competitive environment, it is a cost no business can afford. Do the math. It costs you up to 4 times more to get a new customer than it does to retain an existing one. However, that does not even take into account the fact that an unhappy customer will tell an average of 20 customers about their bad experiences, while a satisfied customer will only tell 10 people about their good experiences. This means you have to make twice as many customers happy as unhappy - just to break even! Dr. Tony Alessandra teaches how employees in all areas of your business can easily and quickly increase their customer service skills - anyone from secretaries to managers to the CEO him/herself! Why not invest in a proven system today and learn skills that will secure committed and active customers for you and your business? How can you afford not to? I have laid it all out for you here - over 35 years of the customer service secrets that have helped me tremendously in my own business career and saved me from many ruined customer relationships along the way. Language: English. Narrator: Dr. Tony Alessandra. Audio sample: http://samples.audible.de/sp/ales/000036de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Do you crave free media publicity? Learn how to identify a story idea about your business, and then promote that idea to the media for publicity. Every business owner dreams of free media publicity, and why not. After all, a story on the nightly news service promoting one of your new products or services is far more credible than a paid commercial. And it´s free. You´ll also learn how the media works, how a reporter thinks how a newsroom operates, how to build relationships with reporters, how to write a news release, how to set up a media conference, as well as tips and strategies for when you appear on camera. Mark Aiston bio: Mark is a television host in Adelaide Australia. he has worked with the the ABC and the Ten Network as well as with the Australian Radio Network. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. ungekürzt. Language: English. Narrator: Mark Thomas Aiston. Audio sample: http://samples.audible.de/bk/msdr/000001de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Negotiate successfully! Are you aware that almost everything is negotiable? Negotiation is a skill that can bring you vast success in all aspects of your life. When you´re a skilled negotiator, you can get the best possible price on everything you purchase or sell, and you can deal with salespeople or clients. We´re all negotiating all the time in all kinds of everyday situations: parents negotiating with their children; employees negotiating with each other, with subordinates, with bosses; customers negotiating with salespeople or service providers. And with The Secrets of Power Negotiating, you´ll always have the upper hand in every negotiating situation in which you find yourself. For example, the program gives you specific ways to: Get the best possible price when you buy or sell a house, a car, a business, real estate, or any negotiable item. Get a raise or promotion. Keep employees happy without giving in to unreasonable demands. Get a new and better deal with your landlord or mortgage loan officer. Stop being stonewalled by store clerks, petty bureaucrats, service and repair people, and others. Get more cooperation from your corporate peers and subordinates. Get bigger loans and better terms from your banker. Uncover valuable ´´hidden information.´´ Be more confident in virtually any interpersonal situation. Plus many other situations you run into in your daily life. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. ungekürzt. Language: English. Narrator: Roger Dawson. Audio sample: http://samples.audible.de/bk/ntgl/000035de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
The secrets of successful telephone sales are revealed at last!Dial Success is designed to help you gain the skills of successful telephone selling, focusing on the master skill of selling appointments. You will learn how to develop a winning attitude, define your target market, write a powerful script, identify and overcome objections, increase your sales, and achieve the success you deserve. The skills covered can be used to sell any product or service. If the telephone is your route to market, then this programme is your route to success! Language: English. Narrator: Mike Le Put. Audio sample: http://samples.audible.de/bk/bbcw/001372de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Kelly Perdew, winner of The Apprentice 2, has what it takes to lead. His secret weapon: the principles he learned at West Point, as a U.S. Army Intelligence officer, and as an Airborne Ranger, principles that he´s applied to business with the same firepower determination that makes our military the best on the battlefield. In the military, there´s no margin for error. Wrong decisions are deadly decisions. Likewise, in business, wrong decisions can cost you your job. In Take Command, Kelly gives you an insider look at how business luminaries with military training, such as Donald Trump, Ross Perot, Marty Evans, Bill Coleman, and Roger Staubach, have achieved success through 10 essential principles: duty, impeccability, passion, perseverance, planning, teamwork, loyalty, flexibility, selfless service, and integrity. ungekürzt. Language: English. Narrator: Kelly Perdew and Brent Osborn. Audio sample: http://samples.audible.de/bk/blak/001400de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
In this audiobook you´ll discover the most in-depth look ever offered at what it takes to make incredible money on the world´s largest microjob site! You´ll learn the closely held secrets of top performing Fiverr sellers, such as: How to get others to create your product or service for you Simple point-and-click gigs that take seconds to complete How to turn a few listings into the maximum number allowed with practically no effort How to spot sales trends and take advantage of them in just one day How to gain authority status in less than a weekend How to sell your opinions for big bucks How to use a microphone to create huge income How to generate automated mail lists that work with Fiverr How to build legions of repeat buyers How to use Fiverr to get paid and have free products shipped right to your door The secret to rapid gig creation that every top seller uses The one gig every Fiverr seller should be offering And much, much more! ungekürzt. Language: English. Narrator: Eddie Frierson. Audio sample: http://samples.audible.de/bk/acx0/053760de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
This book is intended for people who own or intend to own a business empire that they´ll leave for their families and later generations. It contains an in-depth analysis of how to lay a strong foundation for a multi-level empire that´ll ensure your family earns stable passive income. In particular, this book analyzes how you can choose the right business to start, how to create ´´sticky´´ products and services, how to identify and establish the perfect target market, and family business operating rules among other very informative topics. Noticeably, the tips, secrets, and strategies discussed in this book are backed by contemporary research on entrepreneurship in the United States and other countries. Hopefully, once you finish this book, you´ll have a strong comprehension of everything I have learned from years of entrepreneurship. My goal is to present starting a business in a fun and friendly manner so that you can take pride in and look forward to running your own multi-level empire for your family. ungekürzt. Language: English. Narrator: Alan Munro. Audio sample: http://samples.audible.de/bk/acx0/044870de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Use this proven step by step plan to build a profitable online store with Shopify! When it comes time to head to work in the morning do you wish you could do something more than grind out your soul-destroying job and take control of your own life? If you have ever dreamed of working from home or anywhere in the world that you desire and running your own online store, then there has never been a better time to stop dreaming and start acting. Shopify: Beginner to Pro Guide can show you how to get started today. Shopify is what is known as a complete ecommerce solution for business that are looking to sell their products online which means you can get started building an online business today for absolutely no money down. The site will allow you to create a personalized online store, sell any products that you like and also accept payments from debit and credit cards while also tracking orders and providing customer service. Inside you will find a step by step guide to everything you need to choose a niche, choose a product, set up your site, market your site and grow your site on into the future. This book contains: The four things you need to consider to find the perfect product to sell The easiest way to start selling products without actually owning any products to sell The secret to creating a memorable logo All the best ways to build your brand on the cheap And more What are you waiting for? Do your dreams a favor and buy this book today! ungekürzt. Language: English. Narrator: Dave Wright. Audio sample: http://samples.audible.de/bk/acx0/069815de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Magic for Malls make the connection between the low self-esteem experienced by many retail staff and poor level of service suffered by customers. It then lays out The Magic Programme, developed for staff at the award-winning shopping centre at Meadowhall and then shared across Europe with 30,000 retail employees, including entry level and long-term unemployed people. It allows participants to find success through failure, a process which boosts confidence, creativity and self-esteem, all of which are damaged through standardised schooling, under and over-parenting. The programme is presented as a handbook so you can use it with your staff to transform their lives by giving them the gift of great self-esteem, which sets them confidently on the road to success. Finally, theres a practical look at proven techniques to keep focus on service excellence, which led to steady and sure improvements in customer care. In a wide-ranging career, Stephen has advised leading property owners, leisure companies and retailers and has developed and run many unique restaurants. In this, his first book on the subject, he shares the insights on service excellence learned across 30 years, which will enable employers to apply the techniques which will transform their business.