Negotiate successfully! Are you aware that almost everything is negotiable? Negotiation is a skill that can bring you vast success in all aspects of your life. When you´re a skilled negotiator, you can get the best possible price on everything you purchase or sell, and you can deal with salespeople or clients. We´re all negotiating all the time in all kinds of everyday situations: parents negotiating with their children; employees negotiating with each other, with subordinates, with bosses; customers negotiating with salespeople or service providers. And with The Secrets of Power Negotiating, you´ll always have the upper hand in every negotiating situation in which you find yourself. For example, the program gives you specific ways to: Get the best possible price when you buy or sell a house, a car, a business, real estate, or any negotiable item. Get a raise or promotion. Keep employees happy without giving in to unreasonable demands. Get a new and better deal with your landlord or mortgage loan officer. Stop being stonewalled by store clerks, petty bureaucrats, service and repair people, and others. Get more cooperation from your corporate peers and subordinates. Get bigger loans and better terms from your banker. Uncover valuable ´´hidden information.´´ Be more confident in virtually any interpersonal situation. Plus many other situations you run into in your daily life. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. ungekürzt. Language: English. Narrator: Roger Dawson. Audio sample: http://samples.audible.de/bk/ntgl/000035de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
In this audiobook you´ll discover the most in-depth look ever offered at what it takes to make incredible money on the world´s largest microjob site! You´ll learn the closely held secrets of top performing Fiverr sellers, such as: How to get others to create your product or service for you Simple point-and-click gigs that take seconds to complete How to turn a few listings into the maximum number allowed with practically no effort How to spot sales trends and take advantage of them in just one day How to gain authority status in less than a weekend How to sell your opinions for big bucks How to use a microphone to create huge income How to generate automated mail lists that work with Fiverr How to build legions of repeat buyers How to use Fiverr to get paid and have free products shipped right to your door The secret to rapid gig creation that every top seller uses The one gig every Fiverr seller should be offering And much, much more! ungekürzt. Language: English. Narrator: Eddie Frierson. Audio sample: http://samples.audible.de/bk/acx0/053760de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
The single most common and frustrating problem for anyone in business, anyone in a career or job transition, anyone moving back into the workforce, and anyone about to graduate from college... is getting the access they need to prove their abilities. It has become very difficult - sometimes next to impossible - to get in the right people´s doors. You may have something to sell, but you can´t get past the executive assistant. Or you´re looking for a job, but you can´t get past human resources. If you can´t get in to see the right people, you can´t present your product, service, idea or qualifications. That´s where Michael A. Boylan´s program The Power to Get In takes over. Michael A. Boylan´s breakthrough new system for gaining access to the right people will help you cut through bureaucracy, identify the people you most need to see, and meet them face-to-face. The field-tested, proven system found in The Power to Get In works even if you have no referrals, no track record, no credentials, and even little or no experience. Anyone with something to sell, abilities to offer, or ideas to present will find this program an invaluable tool for success. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. Language: English. Narrator: Michael Boylan. Audio sample: http://samples.audible.de/bk/ntgl/000192de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
It´s basic, even elementary - the foundational aspect of a successful sales career are the simple fundamentals; like a language relies upon its alphabet, a successful sales career relies on its fundamental and essential parts - 26 of them to be exact. Record-breaking salesman and sales mentor Tom Hopkins breaks down these essential elements of sales in his audio production ABC´s of a Successful Career. These fundamental yet powerful points will help you recapture your focus on what really matters in your career - demonstrating professionalism so that people take your counsel to heart then get involved with your product or service. There´s more to a successful selling career than meets the eye. Tom Hopkins dives into 26 major nuances of selling that can make or break careers, as Hopkins skillfully represents alphabetically. If you don´t know what they are, you could be losing sales and not even know why. Through this audiobook production you will discover: How to develop and keep a lasting positive attitude The importance of maintaining balance in your life How anything is feasible if you remain flexible The power of having a mentor and being one for others Tom´s ABC´s of a Successful Career is an excellent and inspiring program to help anyone in sales close more business deals and an important reminder to help people more fully enjoy their selling careers. And the nuances he discloses to that successful career can easily be applied to the nuances of a successful life - it´s as simple as ABC. Language: English. Narrator: Tom Hopkins. Audio sample: http://samples.audible.de/bk/made/000456de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
The legacy networks that are typically in use by organizations today have an infrastructure that is typically a mix of multiple vendor solutions, platforms, and protocol solutions. This makes the ultimate goal of creating an integrated network ecosystem a difficult if not impossible process for many organizations. The arrival of Software Defined Networking (SDN) is an approach to building networks using open protocols, such as OpenFlow, that allow globally aware software control to be applied at the edges of the network in order to access network switches and routers that typically would use closed and proprietary firmware. What you´ll find inside: The importance of SDNHow telecom service providers view SDNThe developer and the networkExamples of networked applications that can only be offered in an SDN networkGoogle and SDNSDN is not a revolutionary new technology. Instead, it is better to think of this as being a new way of organizing computer network functionality. SDN allows the network to be virtualized. That´s where the real power of SDN comes from, and that´s what we´ll be exploring in this book. Language: English. Narrator: Jim Anderson. Audio sample: http://samples.audible.de/bk/acx0/071447de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Nido Qubein came to the United States in 1966, learned the English language, completed graduate university studies, and then went on to become living proof that this is still the land of opportunity. His life has been an amazing success story and a fitting example of what a multitalented individual can accomplish. As a marketing and management consultant, Nido brings outstanding business acumen and sales savvy to his assignments with such top companies as General Electric, AT&T, and many more. As a professional speaker he addresses more than 200 groups worldwide annually. As an author,he has written over 30 books on communication, sales, and personal development. He is the recipient of the Cavett Robert Award for speaking and has been inducted into the International Speakers Hall of Fame. He has served as board chairman of the National Speakers Association. And he has many other distinguished awards and honors to his credit. In this program, you will learn: The Master Key to Professional Success Cornerstone of a Strong And Productive Business The Power of Positioning Getting the Attention You Deserve Finding the Most Profitable Niche Building the Right Clientele Packaging, Promoting & Selling Your Services Keys to a Profitable Business Managing Time - Your Most Valuable Resource Maintaining Solid Client Relationships Finding, Building, and Maintaining a Great Team Language: English. Narrator: Nido Qubein. Audio sample: http://samples.audible.de/bk/ntgl/000367de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Magic for Malls make the connection between the low self-esteem experienced by many retail staff and poor level of service suffered by customers. It then lays out The Magic Programme, developed for staff at the award-winning shopping centre at Meadowhall and then shared across Europe with 30,000 retail employees, including entry level and long-term unemployed people. It allows participants to find success through failure, a process which boosts confidence, creativity and self-esteem, all of which are damaged through standardised schooling, under and over-parenting. The programme is presented as a handbook so you can use it with your staff to transform their lives by giving them the gift of great self-esteem, which sets them confidently on the road to success. Finally, theres a practical look at proven techniques to keep focus on service excellence, which led to steady and sure improvements in customer care. In a wide-ranging career, Stephen has advised leading property owners, leisure companies and retailers and has developed and run many unique restaurants. In this, his first book on the subject, he shares the insights on service excellence learned across 30 years, which will enable employers to apply the techniques which will transform their business.
The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with todays unprecedented speed and scope of technological change? Beyond Advertising provides a business transformation road map for an aspirational future, based on the insights of more than 200 of the worlds most forward-thinking executives, innovators, and academics all grappling with todays unique challenges and opportunities. This book offers a concrete set of principles, including The All Touchpoint Value Creation Model, designed to lift us out of reactive thinking and encourage the co-creation of a future better for business, better for people, and better for society. Actionable steps include: Holistically orchestrate and allocate resources across all touchpoints Redefine expectations of success to align for multi-win outcomes Provide every stakeholder at all touchpointsa R.A.V.E.S. standard of content: relevant and respectful, actionable, valuable, exceptional experiences, and a shareworthy story Develop all touchpoints to maximize the M.A.D.E.s value of context: the complete person, the features of the delivery platform, the dynamic environment, and synergies with other touchpoints YORAM (JERRY) WIND is the Lauder Professor and Professor of Marketing at The Wharton School and the founding Director of the Wharton SEI Center for Advanced Studies in Management, the Wharton Fellows program and co-founder of the Wharton Future of Advertising Program. He led the development of the Wharton globalization strategy, the creation of the Wharton Executive MBA program, as well as the reinvention of its curriculum. He has received numerous marketing awards, including the Buck Weaver Award (2007), the Charles Coolidge Parlin Award (1985), AMA/ Irwin Distinguished Educator Award (1993), and the Paul D. Converse Award (1996). CATHARINE FINDIESEN HAYS is the founding Executive Director of the Wharton Future of Advertising Program, a leading research center bridging practitioners and academia. She earned her graduate degrees at Wharton and Penn as a Lauder Fellow and led pioneering marketing, strategy and sales teams during a 15-year career at AT&T. She can be heard on air as a host of Marketing Matters on Business Radio Powered by the Wharton School on Sirius XM 111. THE WHARTON FUTURE OF ADVERTISING INNOVATION NETWORK is the influential and growing global community of forward-thinking collaborators from across industry and academia committed to advancing the scope, value, and impact of advertising. WFOA.WHARTON.UPENN.EDU
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often stuck after purchasing. Therefore, all of the post-sale experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, youll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, teiring your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, youre protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.
Here´s how to liberate your customers from customer service, keep them happy, and control costs.Most customer-service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a ´´relationship´´ with your company´s customer service department, or do they simply want to purchase your products or services so they can put them to use?In this groundbreaking audiobook, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong - eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand.The Best Service Is No Service outlines seven principles to deliver the best service - which ultimately leads to ´´no service´´: Eliminate dumb contactsCreate engaging self-serviceBe proactiveMake it easy to contact your companyOwn the actions across the company Listen and actDeliver great service experiencesWhile self-service and customer relationship management are often tech-heavy and software-driven efforts, Price and Jaffe emphasize that no technology is needed to adopt a ´´no service´´ mindset - and any manager who tries to ferret out dysfunctional contacts between customers and companies can create far better, self-correcting systems. Language: English. Narrator: Jim Bond. Audio sample: http://samples.audible.de/bk/brll/000017de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.