Angebote zu "Marketing" (1.717.885 Treffer)

Der Service Guide
24,99 € *
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Viele Unternehmen haben noch nicht erkannt, dass heutzutage guter Service ein Alleinstellungsmerkmal ist, man dümpelt weiter in der Servicewüste rum.Dabei kann ein gut strukturierter Service Ihnen ungeahnte Wettbewerbsvorteile bringen. Und genau hier setzt ?Der Service-Guide? an, mit einer Fülle an Checklisten und Handlungsanweisungen gibt er das Rüststzeug an die Hand um optimalen Service im Unternehmen zu etablieren. Wie muss man Service richtig verstehen? Wie setzt man Servicestrukturen auf? Wie funktionieren Serviceprozesse und wie optimiert man Services? Zusätzlich gibt es viele weitere Informationen, die einem Unternehmen helfen können, sich serviceorientierter aufzustellen. Eine Besonderheit ist das zusätzlich zum Buch bereitgestellte Service-Radar, mit dessen Hilfe die Schwächen in einer Organisation erkannt und entsprechende Handlungsmaßnahmen im Buch erläutert und direkt in die Tat umgesetzt werden können. Hier erkennt jeder seine Schwachstellen und findet Standards, die helfen, den Service-Alltag zu erleichtern und ´´echten´´ Service in der Abteilung zu generieren. ´´Der Service-Guide´´ von Michael Thissen vermittelt Grundlagen so, dass sie jeder in seiner Abteilung direkt und einfach implementieren kann. Service, wie ihn bisher noch niemand auf dem Schirm hatte!

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Stand: 14.08.2018
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Service macht den Unterschied
24,90 € *
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Was unterscheidet mittelmäßige von gehobenen Unternehmen? Perfekter Service von A bis Z. Die Top-Beraterin Sabine Hübner zeigt praktisch und auf die spezifische Situation von Unternehmen bezogen, wie optimaler Service alle Bereiche durchdringt. Und tatsächlich perfekt ist man nie! Es gibt immer noch Möglichkeiten, sich zu verbessern: im Umgang mit Kundenwünschen, in der Kommunikation nach innen und nach außen. Das Buch gibt viele konkrete Beispiele für gelebte Servicekultur und nachweislich zufriedene Kunden. Dabei wird insbesondere auch die Wirtschaftlichkeit der Serviceleistungen bewertet.

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Stand: 14.08.2018
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Künstliche Intelligenz für Sales, Marketing und...
49,99 € *
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Dieses Buch zeigt, wie verschiedene Industrien von einer smarten Datennutzung mit Hilfe von Big Data Analytics und Künstlicher Intelligenz profitieren können. Dank der Künstlichen Intelligenz (KI) konnten in den letzten Jahren vor allem die Produktions- und Logistik-Prozesse vieler Unternehmen optimiert und automatisiert werden. Immer öfter werden jedoch auch administrative, dispositive und planerische Verfahren in Marketing, Sales und Management entwickelt, die den Weg hin zu einem ganzheitlichen Algorithmic Business ebnen. Mit diesem Buch präsentiert der Autor erstmals einen leicht verständlichen Praxisleitfaden, der systematisch die Technologien und Methoden der KI mit klaren Business-Szenarien und einem unternehmerischen Mehrwert verknüpft. Erfahren Sie u.a. wie Artificial Intelligence (AI) Ihr Pricing oder Ihre Produktempfehlungen automatisiert, Ihre Kundenkommunikation und Conversational Commerce übernimmt oder durch Customer Journey Analysen das Marketing Budget effizient verteilt. Lernen Sie, wie Sie über Daten Kunden- und Marktpotenziale identifizieren und Marktforschung intelligent optimieren können, um so die Kommunikation mit Bestandskunden zu verbessern und die Kundenzufriedenheit dauerhaft zu steigern. Entscheider im Marketing, Geschäftsführer und Vorstände finden in diesem Buch einen praktischen Leitfaden zur Einführung von Künstlicher Intelligenz in Management und Marketing - einer Einführung mit wenig Aufwand, geringen Kosten und zuverlässiger Planung effektiv umgesetzt werden kann. Machen Sie noch heute den ersten Schritt in Richtung Algorithmic Business. Prof. Dr. Peter Gentsch ist Entrepreneur und Experte im Bereich Digital Management und Big Data sowie Inhaber des Lehrstuhls für Internationale Betriebswirtschaftslehre an der HTW Aalen mit den Schwerpunkten CRM, E-Business und Digital Intelligence. Er ist Autor zahlreicher national und international ausgezeichneter Veröffentlichungen und Keynote-Speaker zu den Themen Digital Business Transformation und Innovationsmanagement. Mit Beiträgen von: Klaus Eck, d.Tales GmbH Prof. Dr. Martin Grothe, complexium GmbH Prof. Dr. Nils Hafner, Hochschule Luzern Andreas Klug, ITyX Solutions AG Andreas Kulpa, DATAlovers AG Dr. Darko Obradovic, Insiders Technologies GmbH Jens Scholz, prudsys AG Andreas Schwabe, Blackwood Seven Germany GmbH Dr. Michael Thess, Signal Cruncher GmbH Dr. Thomas Wilde, BIG Social Media GmbH

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The New Rules of Sales and Service: How to Use ...
23,99 € *
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The essential roadmap for the new realities of selling when buyers are in charge Sales and service are being radically redefined by the biggest communications revolution in human history. Today buyers are in charge! There is no more ´selling´--there is only buying. When potential customers have near perfect information on the web, it means salespeople must transform from authority to consultant, product narratives must tell a story, and businesses must be agile enough to respond before opportunity is lost. The New Rules of Sales and Service demystifies the new digital commercial landscape and shows you how to stay ahead of the pack. Companies large and small are revolutionizing the way business gets done, and this book takes you inside the new methods and strategies that are critical to success in the modern market. Real-world examples illustrate the new marketplace in action, and demonstrate the brilliant utility of taking a new look at your customer and your business. This new edition has been updated to reflect the current reality of this rapidly-evolving sphere, with fresh strategies, new tools, and new stories. Whether you´re an independent contractor, a multi-national corporation, a start-up, or a nonprofit, this book is your essential guide to navigating the new digital marketplace. David Meerman Scott provides up-to-the-minute analysis of the current state of the digital commercial landscape, plus expert guidance toward the concepts, strategies, and tools that every business needs now. Among the topics covered in detail: Why the old rules of sales and service no longer work in an always-on world The new sales cycle and how informative Web content drives the buying process Providing agile, real-time sales and service 24/7 without letting it rule your life The importance of defining and understanding the buyer personas How agile customer service retains existing clients and expands new business Why content-rich websites motivate interest, establish authority, and drive sales How social media is transforming the role of salesperson into valued consultant Because buyers are better informed, and come armed with more choices and opportunities than ever before, everything about sales has changed. Salespeople must adapt because the digital economy has turned the old model on its head, and those who don´t keep up will be left behind. The New Rules of Sales and Service is required reading for anyone wanting to stay ahead of the game and grow business now.

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Stand: 16.08.2018
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Marketing Flexology
27,99 € *
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Riding the reinvention rollercoaster-with its ups and downs, unexpected twists and turns, and blood-curdling screams-is a choice, but not a requirement. A management change, new competitor, market consolidation, acquisition or divestiture, disappointing quarter or new business direction can disrupt our best-laid plans. How we respond to unexpected upheaval can determine our success or failure. In Marketing Flexology: How to Outsmart Change and Future-proof Your Career, marketing veteran Engelina Jaspers shows you step-by-step how to build a marketing capability that can withstand any business fluctuation, management change or crisis du jour. Through a time-tested, proprietary, and proven framework, dozens of business examples, practical tips, and thirty-years of personal experience on the front lines of numerous Fortune global companies, Engelina shares the essential components for modern marketing success. Success today requires a 24/7 lifeline to real-time customer insight, and the marketing agility to execute on that insight faster than our competitors. Success also requires a new management capability. With Marketing Flexology you´ll get: A step-by-step process to kick your marketing, your team and your career into high gear Real-world examples to become an insight machine and accelerate customer decision making Actionable steps to sharpen your creativity and break through the dwindling supply of consumer attention The underlying foundation, four dials, and five surefire tools of a dynamic and resilient marketing organization that can withstand change, disruption and transformation Time-tested and proven strategies to outsmart change and future-proof your career A week-by-week guide and ninety-day challenge to transition to a Marketing Flexology mindset and toolset Don´t waste another good crisis by being unprepared. It´s time to future-proof your career, your team, and your marketing platform. EARLY PRAISE FOR MARKETING FLEXOLOGY ´´Kodak, Nokia, BlackBerry and many other famous brands have lost their luster because they were resistant to change. A dose of Marketing Flexology could have saved them.´´ Al Ries, author, Positioning: The Battle for Your Mind ´´Whether you are marketing a brand, a company or yourself, Engelina Jaspers´ insights are smart, informed and can be put to work right away. If you dare to succeed, put Marketing Flexology at the top of your books to read.´´ David Sable Global CEO, Y&R ´´Engelina Jaspers has written a must-read for marketers searching for strategies and an action plan to embrace and embolden change within their organizations and throughout their career?Read this book - and learn from one of the best.´´ Chris Curtin, Chief Brand Officer, Visa ´´Engelina Jaspers redefines the role of marketing in today´s customer-centric hyper-speed world. If you want to keep ahead of disruption, Marketing Flexology will show you how.´´ Vyomesh (VJ) Joshi, CEO and President, 3D Systems ´´A very thoughtful and, at the same time, a very practical gem of a book on how to reposition marketing from listening and learning to high-speed execution and iteration. What will matter most in the future is agility and insights. Marketing Flexology is a must read for those who are experiencing uncertainty and rapid change.´´ Jagdish N. Sheth, Ph.D., Charles Kellstadt Professor of Marketing, Emory University

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Stand: 14.08.2018
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Marketing Flexology
20,99 € *
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Riding the reinvention rollercoaster-with its ups and downs, unexpected twists and turns, and blood-curdling screams-is a choice, but not a requirement. A management change, new competitor, market consolidation, acquisition or divestiture, disappointing quarter or new business direction can disrupt our best-laid plans. How we respond to unexpected upheaval can determine our success or failure. In Marketing Flexology: How to Outsmart Change and Future-proof Your Career, marketing veteran Engelina Jaspers shows you step-by-step how to build a marketing capability that can withstand any business fluctuation, management change or crisis du jour. Through a time-tested, proprietary, and proven framework, dozens of business examples, practical tips, and thirty-years of personal experience on the front lines of numerous Fortune global companies, Engelina shares the essential components for modern marketing success. Success today requires a 24/7 lifeline to real-time customer insight, and the marketing agility to execute on that insight faster than our competitors. Success also requires a new management capability. With Marketing Flexology you´ll get: A step-by-step process to kick your marketing, your team and your career into high gear Real-world examples to become an insight machine and accelerate customer decision making Actionable steps to sharpen your creativity and break through the dwindling supply of consumer attention The underlying foundation, four dials, and five surefire tools of a dynamic and resilient marketing organization that can withstand change, disruption and transformation Time-tested and proven strategies to outsmart change and future-proof your career A week-by-week guide and ninety-day challenge to transition to a Marketing Flexology mindset and toolset Don´t waste another good crisis by being unprepared. It´s time to future-proof your career, your team, and your marketing platform. EARLY PRAISE FOR MARKETING FLEXOLOGY ´´Kodak, Nokia, BlackBerry and many other famous brands have lost their luster because they were resistant to change. A dose of Marketing Flexology could have saved them.´´ Al Ries, author, Positioning: The Battle for Your Mind ´´Whether you are marketing a brand, a company or yourself, Engelina Jaspers´ insights are smart, informed and can be put to work right away. If you dare to succeed, put Marketing Flexology at the top of your books to read.´´ David Sable Global CEO, Y&R ´´Engelina Jaspers has written a must-read for marketers searching for strategies and an action plan to embrace and embolden change within their organizations and throughout their career?Read this book - and learn from one of the best.´´ Chris Curtin, Chief Brand Officer, Visa ´´Engelina Jaspers redefines the role of marketing in today´s customer-centric hyper-speed world. If you want to keep ahead of disruption, Marketing Flexology will show you how.´´ Vyomesh (VJ) Joshi, CEO and President, 3D Systems ´´A very thoughtful and, at the same time, a very practical gem of a book on how to reposition marketing from listening and learning to high-speed execution and iteration. What will matter most in the future is agility and insights. Marketing Flexology is a must read for those who are experiencing uncertainty and rapid change.´´ Jagdish N. Sheth, Ph.D., Charles Kellstadt Professor of Marketing, Emory University

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Stand: 14.08.2018
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Global Marketing
49,99 € *
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´´All good marketing is local. Global companies know this and are going ´´glocal´´.There is also a trend towards the ´Internet of Everything´, which revolutionizes the whole marketing discipline. Svend Hollensen has captured all the latest trends very well with the new cases in his seventh edition of Global Marketing.´´ Philip Kotler, S. C. Johnson & Son Distinguished Professor of International Marketing, Kellogg School of Management, Northwestern University In this era of increased globalisation, if there´s one textbook that today´s students and tomorrow´s marketers need to read, it´s Svend Hollensen´s world renowned text. For over fifteen years Global Marketing has been the definitive, truly international guide to marketing. During that time, borders have become ever more transient and this book more central to the work of marketers all around the world. Now into its seventh edition, Global Marketing continues to be the most up-to-date and thorough text of its kind, with cutting-edge case studies and a focus on the impact of new technologies and perspectives on international marketing. This seventh edition expands on a number of new topics, including: shared economy solutions, social media, e-services and smartwatch app marketing, as well as many more. It is ideal for undergraduate and postgraduate students studying international marketing, and for any practitioners who want to take their global marketing strategies to the next level.

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Stand: 14.08.2018
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Mobile Marketing
18,99 € *
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Mobile Marketing is a clear, practical guide to harnessing the mobile consumer and tackling the rising challenges of divided user attention across multiple screens at the same time. It demystifies the vast spectrum of tools and techniques now available and explains how to optimize these dynamics into an innovative and effective mobile marketing strategy. Now that website search rankings take into account mobile optimization, no serious marketer can do without a thorough understanding of mobile.The first edition of Mobile Marketing won the Judge´s Choice Award in Social Media at the Small Business Trend´s 2014 Book Awards. This fully revised 2nd edition includes straightforward explanations on mobile optimized content, app development, social media and proximity based marketing. It has also expanded to include two brand new chapters on mobile and email and on location-based devices, plus cutting-edge updates on advances in wearable technology, mobile payments, virtual reality and strategies for the changing user journey. Integrated with tactical checklists, easy application frameworks and powerful case study insights such as Heineken, WordPress, MailChimp, Nike Training Club (NTC), Google Play and Moz, if provides a full overview from service provision and technology integration to content strategy, ready to capture fast-moving consumers on the go.

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Stand: 14.08.2018
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Digital Marketing
49,99 € *
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´I have used this book in all its editions since first publication with my undergraduate and postgraduate students. It is a core text for all the students, because it provides the detail they require at an academic level. Importantly it is a book for the practitioner to use too. This is why we use it on our postgraduate practitioner programmes - where we actually buy the book for the students as we believe it is that important. No other text comes close and literally thousands of our graduates have benefitted from it in their subsequent careers: written by the specialist for the specialist.´ David Edmundson-Bird Principal Lecturer in Digital Marketing Manchester Metropolitan University Now in its sixth edition, Digital Marketing: Strategy, Implementation and Practice provides comprehensive, practical guidance on how companies can get the most out of digital media and technology to meet their marketing goals. Digital Marketing links marketing theory with practical business experience through case studies and interviews from cutting edge companies such as eBay and Facebook, to help students understand digital marketing in the real world. Readers will learn best practice frameworks for developing a digital marketing strategy, plus success factors for key digital marketing techniques including search marketing, conversion optimisation and digital communications using social media including Twitter and Facebook.

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Stand: 14.08.2018
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The New Rules of Marketing and PR
18,99 € *
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The international bestseller--now in a new edition When it comes to marketing, anything goes in the Digital Age, right? Well, not quite. While marketing and public relations tactics do seem to change overnight, every smart businessperson knows that it takes a lot more than the ´next big thing.´ The New Rules of Marketing & PR is an international bestseller with more than 375,000 copies sold in twenty-nine languages. In the latest edition of this pioneering guide to the future of marketing, you´ll get a step-by-step action plan for leveraging the power of the latest approaches to generating attention for your idea or your business. You´ll learn how get the right information to the right people at the right time--at a fraction of the cost of traditional advertising. The Internet continues to change the way people communicate and interact with each other, and if you´re struggling to keep up with what´s trending in social media, online videos, apps, blogs, or more, your product or service is bound to get lost in the ether. In The New Rules of Marketing & PR, you´ll get access to the tried-and-true rules that will keep you ahead of the curve when using the latest and greatest digital spaces to their fullest PR, marketing, and customer-communications potential. Keeping in mind that your audience is savvy and crunched for time, this essential guide shows you how to cut through the online clutter to ensure that your message gets seen and heard. Serves as the ideal resource for entrepreneurs, business owners, marketers, PR professionals, and non-profit managers Offers a wealth of compelling case studies and real-world examples Includes information on new platforms including Facebook Live and Snapchat Shows both small and large organizations how to best use Web-based communicationFinally, everything you need to speak directly to your audience and establish a personal link with those who make your business work is in one place.

Anbieter: buecher.de
Stand: 14.08.2018
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