National Park Service Career Management Concept (Classic Reprint): United States National Park Service
We live in an age of unprecedented opportunity: with ambition, drive, and talent, you can rise to the top of your chosen profession?regardless of where you started out. But with opportunity comes responsibility. Companies today aren?t managing their knowledge workers? careers. Instead, you must be your own chief executive officer. That means it?s up to you to carve out your place in the world and know when to change course. And it?s up to you to keep yourself engaged and productive during a career that may span some 50 years. In Managing Oneself, Peter Drucker explains how to do it. The keys: Cultivate a deep understanding of yourself?by identifying your most valuable strengths and most dangerous weaknesses. Articulate how you learn and work with others and what your most deeply held values are. Describe the type of work environment where you can make the greatest contribution. Only when you operate with a combination of your strengths and self-knowledge can you achieve true?and lasting?excellence. Managing Oneself identifies the probing questions you need to ask to gain the insights essential for taking charge of your career. Peter Drucker was a writer, teacher, and consultant. His thirty-four books have been published in more than seventy languages. He founded the Peter F. Drucker Foundation for Nonprofit Management, and counseled thirteen governments, public services institutions, and major corporations. Thomas A. Stewart is the editor of Harvard Business Review.
This new model of human interaction has been chosen by Google to train the entire company worldwide (30,000 employees), is the #1 book for your career chosen by The Wall Street Journal´s website, and is labeled ´´phenomenal´´ by Lawyers´ Weekly and ´´brilliant´´ by Liza Oz of the Oprah network. Based on more than 20 years of research and practice among 30,000 people in 45 countries, Getting More concludes that finding and valuing the other party´s emotions and perceptions creates far more value than the conventional wisdom of power and logic. It is intended to provide better agreements for everyone no matter what they negotiate - from jobs to kids to billion dollar deals to shopping. The book, a New York Times bestseller and #1 Wall Street Journal business best seller, is based on Professor Stuart Diamond´s award-winning course at the Wharton Business School, where the course has been the most popular over 13 years. It challenges the conventional wisdom on every page, from ´´win-win´´ to BATNA to rationality to the use of power. Companies have made billions of dollars so far using his new model and parents have gotten their 4-year-olds to willingly brush their teeth and go to bed. Prof. Diamond draws from his experience as a Pulitzer Prize winning journalist at The New York Times, Harvard-trained attorney, Wharton MBA, U.N. Consultant in many countries and manager and executive in many sectors, including technology, agriculture, medical services, finance, energy and aviation. ´´The ROI from reading Getting More will make it the best investment you make this year,´´ says Rhys Dekle, the business development head of the Microsoft Games division, which produces X-Box. He added that the book was his team´s best investment of the year too. The model was also used to quickly solve the 2008 Hollywood Writer´s Strike. The advice is addressed through the insightful stories of more than 400 people who have used Prof. Diamond´s tools with great success: A 20% savings on an item already on sale. An extra $300 million profit in a business. A woman from India getting out of her own arranged marriage. Better relationships with the family, including teenagers. Raises at work. Better jobs. Dealing with emotional situations. Meeting one´s goals. Finding better things to trade. Solving cultural and political problems, sports conflicts, and ordinary arguments. The book is intended to be used in any situation. The most common response is ´´life changing´´, beginning on page one. ´´The most inspirational book I have read this year´´ said David Simon, an attorney in San Francisco, CA. ´´This book can change the world,´´ says Craig Silverman, Investment Advisor, Long Island, NY
In einer Wirtschaftskrise rücken stabile Kundenbeziehungen stärker in den Mittelpunkt. Nur Unternehmen, die ihre Kunden pflegen und sich auf ihre treue Kundschaft verlassen können, sind in der Lage, auch eine Krise erfolgreich durchzustehen. In solchen Zeiten sind daher nachhaltige und emotionale Kundenbindungen von ausschlaggebender Bedeutung. Ein Unternehmen, das wettbewerbsfähig bleiben will, muss die Qualität im Service genauso aufbauen und managen, wie die Produktqualität. Dennoch wird diese Tatsache von vielen Unternehmen noch immer unterschätzt und nicht systematisch in die Firmenstrategie und in die internen Prozesse integriert. Der Autor zeigt in dem vorliegenden Buch wie es geht. Auf Basis des bestehenden Qualitätsmanagements wird ein Kundenbeziehungsmanagement aufgebaut. Die Dienstleistung wird wie ein Produkt entwickelt und die Qualität der Leistung ständig geprüft. Der Autor stellt hilfreiche Instrumente zum Aufbau einer erfolgreichen Dienstleitung vor und zeigt, wie einzelne Dienstleistungssektoren dabei vorgehen. Beispiele vorbildlicher Dienstleistungen runden das Ganze ab. Ein Buch für alle Leiter, Mitarbeiter und Berater im Qualitätsmanagement und im Kundenservice; Studenten und Dozenten im Wirtschaftsingenieurwesen und im Qualitätsmanagement.
Seit der Veröffentlichung der DIN EN 15221 in den Jahren 2007 - 2011 hat sich das Verständnis des Facility Management im europäischen Kontext konkretisiert. Die Fokussierung auf die Durchführung und Optimierung der unterstützenden Prozesse einer Organisation hat auch die Differenzierung zwischen Managementaspekten und operativen Leistungen verdeutlicht. Operative Dienstleistungen für die Nutzer und Eigentümer von Immobilien werden als Facility Services definiert. Das vorliegende Buch widmet sich den Facility Services sowohl in wissenschaftlicher Auseinandersetzung als auch der praktische Umsetzung. Es will ein Ratgeber für den Gebrauch in Lehre und beruflichem Alltag der Facility Manager sein.
Look out for Daniel Pink´s new book, When: The Scientific Secrets of Perfect Timing From Daniel H. Pink, the #1 bestselling author of Drive and To Sell Is Human, comes an illustrated guide to landing your first job in The Adventures of Johnny Bunko: The Last Career Guide You´ll Ever Need. There´s never been a career guide like The Adventures of Johnny Bunko by Daniel H. Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others). Told in manga-the Japanese comic book format that´s an international sensation-it´s the fully illustrated story of a young Everyman just out of college who lands his first job. Johnny Bunko is new to the Boggs Corp., and he stumbles through his early months as a working stiff until a crisis prompts him to rethink his approach. Step by step he builds a career, illustrating as he does the six core lessons of finding, keeping, and flourishing in satisfying work. A groundbreaking guide to surviving and flourishing in any career, The Adventures of Johnny Bunko is smart, engaging and insightful, and offers practical advice for anyone looking for a life of rewarding work.
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.