Magic for Malls make the connection between the low self-esteem experienced by many retail staff and poor level of service suffered by customers. It then lays out The Magic Programme, developed for staff at the award-winning shopping centre at Meadowhall and then shared across Europe with 30,000 retail employees, including entry level and long-term unemployed people. It allows participants to find success through failure, a process which boosts confidence, creativity and self-esteem, all of which are damaged through standardised schooling, under and over-parenting. The programme is presented as a handbook so you can use it with your staff to transform their lives by giving them the gift of great self-esteem, which sets them confidently on the road to success. Finally, theres a practical look at proven techniques to keep focus on service excellence, which led to steady and sure improvements in customer care. In a wide-ranging career, Stephen has advised leading property owners, leisure companies and retailers and has developed and run many unique restaurants. In this, his first book on the subject, he shares the insights on service excellence learned across 30 years, which will enable employers to apply the techniques which will transform their business.
If you are a freelance writer, website designer, or graphic artist, you offer your clients a service. This means that you may think the only way to build your business is to have clients come to you to get that service. By creating a productized service, you will find that your expertise can easily become a tangible product. ungekürzt. Language: English. Narrator: Dara Rosenberg. Audio sample: http://samples.audible.de/bk/acx0/036219de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
What is the cost of losing a customer? In today´s competitive environment, it is a cost no business can afford. Do the math. It costs you up to 4 times more to get a new customer than it does to retain an existing one. However, that does not even take into account the fact that an unhappy customer will tell an average of 20 customers about their bad experiences, while a satisfied customer will only tell 10 people about their good experiences. This means you have to make twice as many customers happy as unhappy - just to break even! Dr. Tony Alessandra teaches how employees in all areas of your business can easily and quickly increase their customer service skills - anyone from secretaries to managers to the CEO him/herself! Why not invest in a proven system today and learn skills that will secure committed and active customers for you and your business? How can you afford not to? I have laid it all out for you here - over 35 years of the customer service secrets that have helped me tremendously in my own business career and saved me from many ruined customer relationships along the way. Language: English. Narrator: Dr. Tony Alessandra. Audio sample: http://samples.audible.de/sp/ales/000036de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Organisations that excel at service buzz. Their people are switched on, and they ´´make it happen´´ for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer. ´´Get the First Five Seconds Right´´ The original Tom Peters-style fashion for customer service evolved into CRM (customer relations management), and as companies struggled to reduce costs, improve efficiency, and enhance profits, they allowed high-technology and computers to take over many of the traditional roles exercised by empowered and customer-friendly front-line people. Call centres, IVR (interactive voice recording), and Internet ordering became the order of the day. Empowered front-line employees were proving just too expensive and too unreliable to provide cost-effective customer service. In other words, many companies lost the plot.´´Make Customers Laugh´´ This audiobook is aimed at stimulating senior executives, managers, and front-line employees to re-examine the little things they do every day in relation to customers (external and internal). Language: English. Narrator: Bookbytes. Audio sample: http://samples.audible.de/bk/bkby/000001de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Many people believe that sales and service are two separate functions, and treat them that way. This session will change the way you think, and make them a single process. You will learn how to exceed the customer´s expectations, build an emotional attachment with them, and also learn how to close the sale with very little extra effort; targeted to internal or external sales cultures, from any industry, at any level. ungekürzt. Language: English. Narrator: Brad Worthley. Audio sample: http://samples.audible.de/sp/made/000248de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
You´ve just found the ultimate money making sourcebook! Inside, you´ll discover 16 big categories of money making ideas that have been painstakingly researched and fully presented in this huge collection of 500 proven ways to make money in even the toughest economies! Agency business Arts and crafts Computers and ecommerce Design and print Driving and transportation Hire services Home services Internet business ideas Mail order and direct mail Manufacturing Personal services Photography and video Retail and wholesale Teaching and education Writing and self-publishing Miscellaneous business ideas This program is a must for those looking to increase their bottom line or change their careers for the better! ungekürzt. Language: English. Narrator: Sonny Dufault. Audio sample: http://samples.audible.de/bk/acx0/049661de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
My name is Nick Vulich. Over the past several years, I have made a decent living selling online, marketing products on eBay and Amazon, and selling services on Fiverr. Four years ago, I started writing a series of short, easy-to-read guides that explained how other people could make a living selling online. Since that time, over 100,000 copies of my guides have been downloaded and purchased on Amazon, Barnes & Noble, Books-A-Million, and other online book sites. Do you want to make money selling on eBay? This book will save you time and money while helping you to sell more stuff on eBay. Are you new to eBay, but not sure where to start? Are you unsure what eBay is all about? Are you unsure what to sell? And, do you keep telling yourself, I do not know anything about business or computers. How could I possibly start a business - on or offline? Don´t sweat it. Everyone has doubts when he or she take on a new project. When I wrote my first book. I was so worried that it would flop, and snag a bunch of negative reviews, I did not tell anyone I wrote it. Not even my wife! I waited three weeks until the results were in, and the sales had started to roll in before I said anything. Many first times entrepreneurs react the same way. I call it the ´´better safe than sorry´´ syndrome. Nick Vulich has helped thousands of people to start and create online businesses, selling on eBay, Amazon, Etsy, and Fiverr. In eBay MBA: Sell Online. Make More Money, Enjoy More Freedom, I am going to show you how to get started selling on eBay and reveal tips and tricks that successful eBay sellers are using to get an edge up on their competition. ungekürzt. Language: English. Narrator: Sonny Dufault. Audio sample: http://samples.audible.de/bk/acx0/079135de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Probably just like yourself, I searched the Internet for years and spent more money than I could afford at the time. I was trying to get out of the rat race to build the life of my dreams working from home, online, doing something that I loved or at least didn´t hate as much as my current job. And trust me when I tell you it wasn´t easy, but I didn´t give up, and now I live the dot-com lifestyle. For the past 10 years, I have learned many ways anyone can use to earn an online income. I just want to share with you all I have learned throughout my last 10 years of searching and, at last, finding numerous ways to earn a good income online. It´s ironic that most of the things I´ll be sharing with you take no money or very little to get started. Yes, you´ll probably want to enhance your skills, products, or services along the way, but that´s entirely up to you. I personally like to start with as little investment as I can possibly manage and see how it goes. And then if I see it works, I double up my efforts and my investment if necessary. ungekürzt. Language: English. Narrator: Katherine Thompson. Audio sample: http://samples.audible.de/bk/acx0/040373de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees aren´t delivering the service they should. The results can be both surprising and illuminating, such as: Company culture doesn´t always support service excellence Over-emphasis on cost reduction often increases the cost of service Employees are torn between doing the right thing for the customer and following policy Poor products and services can make helping the customer nearly impossible Employees´ interests often don´t align with company goals Once core problems are identified, the audiobook offers corrective solutions, including redirecting coaching efforts, revisiting policies and procedures, clarifying roles and responsibilities, and more. Filled with inside stories from well-known organizations and the latest scientific research, Service Failure helps people overcome the obstacles preventing them from doing their very best. ungekürzt. Language: English. Narrator: Walter Dixon. Audio sample: http://samples.audible.de/bk/gdan/000820de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
In his book The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your service. When was the last time you were ´´wowed´´ by the service you received? Maybe you were ´´wowed´´ while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that - secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world-class service. This is a book about creating raving fans - customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. John shows us to make ´´wowing´´ customers the rule, rather than the exception. Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes. ungekürzt. Language: English. Narrator: Patrick Lawlor. Audio sample: http://samples.audible.de/bk/gdan/001296de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.