Magic for Malls make the connection between the low self-esteem experienced by many retail staff and poor level of service suffered by customers. It then lays out The Magic Programme, developed for staff at the award-winning shopping centre at Meadowhall and then shared across Europe with 30,000 retail employees, including entry level and long-term unemployed people. It allows participants to find success through failure, a process which boosts confidence, creativity and self-esteem, all of which are damaged through standardised schooling, under and over-parenting. The programme is presented as a handbook so you can use it with your staff to transform their lives by giving them the gift of great self-esteem, which sets them confidently on the road to success. Finally, theres a practical look at proven techniques to keep focus on service excellence, which led to steady and sure improvements in customer care. In a wide-ranging career, Stephen has advised leading property owners, leisure companies and retailers and has developed and run many unique restaurants. In this, his first book on the subject, he shares the insights on service excellence learned across 30 years, which will enable employers to apply the techniques which will transform their business.
If you are a freelance writer, website designer, or graphic artist, you offer your clients a service. This means that you may think the only way to build your business is to have clients come to you to get that service. By creating a productized service, you will find that your expertise can easily become a tangible product. 1. Language: English. Narrator: Dara Rosenberg. Audio sample: http://samples.audible.de/bk/acx0/036219de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Organisations that excel at service buzz. Their people are switched on, and they ´´make it happen´´ for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer. ´´Get the First Five Seconds Right´´ The original Tom Peters-style fashion for customer service evolved into CRM (customer relations management), and as companies struggled to reduce costs, improve efficiency, and enhance profits, they allowed high-technology and computers to take over many of the traditional roles exercised by empowered and customer-friendly front-line people. Call centres, IVR (interactive voice recording), and Internet ordering became the order of the day. Empowered front-line employees were proving just too expensive and too unreliable to provide cost-effective customer service. In other words, many companies lost the plot.´´Make Customers Laugh´´ This audiobook is aimed at stimulating senior executives, managers, and front-line employees to re-examine the little things they do every day in relation to customers (external and internal). 1. Language: English. Narrator: Bookbytes. Audio sample: http://samples.audible.de/bk/bkby/000001de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Many people believe that sales and service are two separate functions, and treat them that way. This session will change the way you think, and make them a single process. You will learn how to exceed the customer´s expectations, build an emotional attachment with them, and also learn how to close the sale with very little extra effort; targeted to internal or external sales cultures, from any industry, at any level. 1. Language: English. Narrator: Brad Worthley. Audio sample: http://samples.audible.de/sp/made/000248de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
What is the cost of losing a customer? In today´s competitive environment, it is a cost no business can afford. Do the math. It costs you up to 4 times more to get a new customer than it does to retain an existing one. However, that does not even take into account the fact that an unhappy customer will tell an average of 20 customers about their bad experiences, while a satisfied customer will only tell 10 people about their good experiences. This means you have to make twice as many customers happy as unhappy - just to break even! Dr. Tony Alessandra teaches how employees in all areas of your business can easily and quickly increase their customer service skills - anyone from secretaries to managers to the CEO him/herself! Why not invest in a proven system today and learn skills that will secure committed and active customers for you and your business? How can you afford not to? I have laid it all out for you here - over 35 years of the customer service secrets that have helped me tremendously in my own business career and saved me from many ruined customer relationships along the way. 1. Language: English. Narrator: Dr. Tony Alessandra. Audio sample: http://samples.audible.de/sp/ales/000036de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
You´ve just found the ultimate money making sourcebook! Inside, you´ll discover 16 big categories of money making ideas that have been painstakingly researched and fully presented in this huge collection of 500 proven ways to make money in even the toughest economies! Agency business Arts and crafts Computers and ecommerce Design and print Driving and transportation Hire services Home services Internet business ideas Mail order and direct mail Manufacturing Personal services Photography and video Retail and wholesale Teaching and education Writing and self-publishing Miscellaneous business ideas This program is a must for those looking to increase their bottom line or change their careers for the better! 1. Language: English. Narrator: Sonny Dufault. Audio sample: http://samples.audible.de/bk/acx0/049661de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
My name is Nick Vulich. Over the past several years, I have made a decent living selling online, marketing products on eBay and Amazon, and selling services on Fiverr. Four years ago, I started writing a series of short, easy-to-read guides that explained how other people could make a living selling online. Since that time, over 100,000 copies of my guides have been downloaded and purchased on Amazon, Barnes & Noble, Books-A-Million, and other online book sites. Do you want to make money selling on eBay? This book will save you time and money while helping you to sell more stuff on eBay. Are you new to eBay, but not sure where to start? Are you unsure what eBay is all about? Are you unsure what to sell? And, do you keep telling yourself, I do not know anything about business or computers. How could I possibly start a business - on or offline? Don´t sweat it. Everyone has doubts when he or she take on a new project. When I wrote my first book. I was so worried that it would flop, and snag a bunch of negative reviews, I did not tell anyone I wrote it. Not even my wife! I waited three weeks until the results were in, and the sales had started to roll in before I said anything. Many first times entrepreneurs react the same way. I call it the ´´better safe than sorry´´ syndrome. Nick Vulich has helped thousands of people to start and create online businesses, selling on eBay, Amazon, Etsy, and Fiverr. In eBay MBA: Sell Online. Make More Money, Enjoy More Freedom, I am going to show you how to get started selling on eBay and reveal tips and tricks that successful eBay sellers are using to get an edge up on their competition. 1. Language: English. Narrator: Sonny Dufault. Audio sample: http://samples.audible.de/bk/acx0/079135de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
As an IT manager you understand the value of technology. It´s what provides our teams with the tools that we can use to accomplish great things for our company. The challenge that we run into is that technology is always changing. This means that as an IT manager you have a responsibility to stay on top of all of the various technologies that your team will be called on to make use of. This includes Web 3.0 technologies, things that work in the world of retail shopping, and the latest developments in keeping those cyber criminals out of your company´s networks. What You´ll Find Inside:Maybe it is Time for IT Leaders to Go Shopping to Learn New TricksJust Whose Job Is Network Security Anyway? Why Cloud Computing Won´t Work For Every IT ProjectIT Managers Need to Realize that Virtualization Isn´t All That It´s Cracked Up to BeOur jobs are by their very nature complex. We need to understand what the company expects of us - are we the ones who are responsible for securing the company network or does this task belong to someone else? As more and more services become available to us, we are the ones that the company will turn to in order to determine what on-demand services need to be acquired. As we create solutions, we´ll need to understand when open source solutions may provide us with the best technology. Cloud computing is a hot topic, but we need to be able to determine if it´s right for our company. Finally, virtualization is currently in vogue but is it the right answer in every situation? This book has been created to provide you with the insights into today´s latest technologies that you are going to need in order to direct your team. The goal is to provide you with the knowledge that you are going to need in order to determine what technology to use in what situation. For more information on what it takes to be a great IT manager, check 1. Language: English. Narrator: Jim Anderson. Audio sample: http://samples.audible.de/bk/acx0/025282de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
97 Ways to Market Your Accountancy Business is for accountants & bookkeepers who are looking for ways in which they can market and promote their businesses. Nothing happens in a business until ´someone sells something´ and this audiobook will help you to think about how you can market your products and services so that customers beat a path to your front door. Multi award-winning entrepreneur and serial author, Lisa Newton started her own bookkeeping business in 2004 with just £150. Every penny was spent on marketing.The audiobook outlines 97 ways to market your accountancy business in A-Z order, each way is given a rating from easy to difficult, and has an effectiveness score from 1 to 5, and a cost of low to high. Each method is also listed by rating, score and cost so you have a quick reference guide too. Each way is explained in an easily digestible format.Born and raised in Nottingham, UK, Lisa Newton moved to London to study Accounting with Marketing at Middlesex University. Graduating with a first class honours degree, she went on to do a MSc in Investment Management at City University. In the same month of the Masters graduation ceremony at City, Lisa formed Boogles Ltd with £150. Her mum put in £50, and Lisa used £100 of her overdraft.Boogles primarily began as a bookkeeping service to small, busy individuals, charities and companies in the London & Nottingham area. Boogles has since expanded, and moved into other markets - such as bookkeeping franchise, bookkeeping training courses and products such as computer maths games for children.PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. 1. Language: English. Narrator: Lisa Newton. Audio sample: http://samples.audible.de/bk/bglz/000004de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Take a random guess at how many monthly users are active on Instagram. Four million? 100 million? You´re way off. The answer is a massive 300 million. That´s right, and that´s a good platform to make real money. In 2014 alone, Instagram grew by about 64 percent in terms of active users and became one of the fastest growing social-media networks around the world. Certainly Instagram is massive - and businesses are fully taking note of it. In translation: they are more than willing to pay popular users with many followers to post about their brands. Is taking photos and sharing them to the world a passion you love? Then you might just be staring at the next biggest opportunity to make money online. In this guide, we´ll skip the basics on setting up an account with Instagram and instead discuss the five most effective ways to make money online with Instagram. We´ll talk about growing your followers, making money, promoting your services and products, and more ways to generate good revenue from this popular social-media network. If you want to make money on Instagram, then you may want to listen up. 1. Language: English. Narrator: Richard Di Britannia. Audio sample: http://samples.audible.de/bk/acx0/037705de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.