Angebote zu "Learned" (1.412.721 Treffer)

Magic for Malls - How You Can Teach Incredible ...
7,49 € *
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Magic for Malls make the connection between the low self-esteem experienced by many retail staff and poor level of service suffered by customers. It then lays out The Magic Programme, developed for staff at the award-winning shopping centre at Meadowhall and then shared across Europe with 30,000 retail employees, including entry level and long-term unemployed people. It allows participants to find success through failure, a process which boosts confidence, creativity and self-esteem, all of which are damaged through standardised schooling, under and over-parenting. The programme is presented as a handbook so you can use it with your staff to transform their lives by giving them the gift of great self-esteem, which sets them confidently on the road to success. Finally, theres a practical look at proven techniques to keep focus on service excellence, which led to steady and sure improvements in customer care. In a wide-ranging career, Stephen has advised leading property owners, leisure companies and retailers and has developed and run many unique restaurants. In this, his first book on the subject, he shares the insights on service excellence learned across 30 years, which will enable employers to apply the techniques which will transform their business.

Anbieter: ciando eBooks
Stand: 07.11.2017
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Take Command: 10 Leadership Principles I Learne...
16,95 € *
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Kelly Perdew, winner of The Apprentice 2, has what it takes to lead. His secret weapon: the principles he learned at West Point, as a U.S. Army Intelligence officer, and as an Airborne Ranger, principles that he´s applied to business with the same firepower determination that makes our military the best on the battlefield. In the military, there´s no margin for error. Wrong decisions are deadly decisions. Likewise, in business, wrong decisions can cost you your job. In Take Command, Kelly gives you an insider look at how business luminaries with military training, such as Donald Trump, Ross Perot, Marty Evans, Bill Coleman, and Roger Staubach, have achieved success through 10 essential principles: duty, impeccability, passion, perseverance, planning, teamwork, loyalty, flexibility, selfless service, and integrity. 1. Language: English. Narrator: Kelly Perdew and Brent Osborn. Audio sample: http://samples.audible.de/bk/blak/001400de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.

Anbieter: Audible - Hörbücher
Stand: 22.11.2017
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Unleashing Excellence: The Complete Guide to Ul...
22,95 € *
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A step-by-step guide to designing and implementing an amazing customer service culture In today´s competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It´s not always clear what works and what doesn´t, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company´s individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine ´´leadership actions´´ that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization´s customer service practices from good to great, Unleashing Excellence is the key. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. 1. Language: English. Narrator: Kimberly Farr. Audio sample: http://samples.audible.de/bk/adbl/004918de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.

Anbieter: Audible - Hörbücher
Stand: 06.12.2017
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How to Make Money Online: Simple Guide for Begi...
21,95 € *
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Probably just like yourself, I searched the Internet for years and spent more money than I could afford at the time. I was trying to get out of the rat race to build the life of my dreams working from home, online, doing something that I loved or at least didn´t hate as much as my current job. And trust me when I tell you it wasn´t easy, but I didn´t give up, and now I live the dot-com lifestyle. For the past 10 years, I have learned many ways anyone can use to earn an online income. I just want to share with you all I have learned throughout my last 10 years of searching and, at last, finding numerous ways to earn a good income online. It´s ironic that most of the things I´ll be sharing with you take no money or very little to get started. Yes, you´ll probably want to enhance your skills, products, or services along the way, but that´s entirely up to you. I personally like to start with as little investment as I can possibly manage and see how it goes. And then if I see it works, I double up my efforts and my investment if necessary. 1. Language: English. Narrator: Katherine Thompson. Audio sample: http://samples.audible.de/bk/acx0/040373de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.

Anbieter: Audible - Hörbücher
Stand: 22.11.2017
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Wheres the Wisdom in Service-Learning?
47,99 € *
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The servicelearning field is 50 years old in the United States. Much has been developed over that time in the fields of K12 schooling, higher education, and community organizations. People who have been involved in the movement have worked individually and collaboratively to include servicelearning as an effective pedagogy and program in educational settings. They have created opportunities for students, teachers, faculty, and community members to learn about academic content and personal commitment to serving others for social change and community impact. In this book we hear from individuals who have been involved in the effort for more than 30 or 40 years about what they have learned from their experiences and what wisdom they can share with others who will be involved for the next several decades. Their experience, insight, and understanding will hopefully help younger people to improve and expand on the movement and place servicelearning and community engagement as a regular part of American education. Robert Shumer has been a stalwart of the service learning movement for decades. Hes a practitioner, a researcher, an experimenter. This book gives valuable perspective for all of us going forward. Paul Loeb , Author of Soul of a Citizen At a moment when many are asking how higher education can better serve our democracy, Robert Shumers book reminds us that we still have much to learn from those who built the movement for community engagement through service learning. As befits the field, the chapters in this book derive wisdom from experience and, in so doing, give us insight and inspiration for identifying the way forward. Andrew J. Seligsohn , President, Campus Compact This book provides a strong foundation for promoting discussions on how the servicelearning movement has evolved over the past 3040 years. Rob Shumer has pulled together several key leaders in the servicelearning movement to share their stories and experiences. This book will be useful to a younger generation of servicelearning practitioners and faculty who will continue to build the field that these pioneers so generously cultivated. Elaine K. Ikeda, Ph.D. Executive Director, California Campus Compact

Anbieter: ciando eBooks
Stand: 07.11.2017
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Beyond Advertising - Creating Value Through All...
20,99 € *
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The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with todays unprecedented speed and scope of technological change? Beyond Advertising provides a business transformation road map for an aspirational future, based on the insights of more than 200 of the worlds most forward-thinking executives, innovators, and academics all grappling with todays unique challenges and opportunities. This book offers a concrete set of principles, including The All Touchpoint Value Creation Model, designed to lift us out of reactive thinking and encourage the co-creation of a future better for business, better for people, and better for society. Actionable steps include: Holistically orchestrate and allocate resources across all touchpoints Redefine expectations of success to align for multi-win outcomes Provide every stakeholder at all touchpointsa R.A.V.E.S. standard of content: relevant and respectful, actionable, valuable, exceptional experiences, and a shareworthy story Develop all touchpoints to maximize the M.A.D.E.s value of context: the complete person, the features of the delivery platform, the dynamic environment, and synergies with other touchpoints YORAM (JERRY) WIND is the Lauder Professor and Professor of Marketing at The Wharton School and the founding Director of the Wharton SEI Center for Advanced Studies in Management, the Wharton Fellows program and co-founder of the Wharton Future of Advertising Program. He led the development of the Wharton globalization strategy, the creation of the Wharton Executive MBA program, as well as the reinvention of its curriculum. He has received numerous marketing awards, including the Buck Weaver Award (2007), the Charles Coolidge Parlin Award (1985), AMA/ Irwin Distinguished Educator Award (1993), and the Paul D. Converse Award (1996). CATHARINE FINDIESEN HAYS is the founding Executive Director of the Wharton Future of Advertising Program, a leading research center bridging practitioners and academia. She earned her graduate degrees at Wharton and Penn as a Lauder Fellow and led pioneering marketing, strategy and sales teams during a 15-year career at AT&T. She can be heard on air as a host of Marketing Matters on Business Radio Powered by the Wharton School on Sirius XM 111. THE WHARTON FUTURE OF ADVERTISING INNOVATION NETWORK is the influential and growing global community of forward-thinking collaborators from across industry and academia committed to advancing the scope, value, and impact of advertising.

Anbieter: ciando eBooks
Stand: 12.12.2017
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Beyond Advertising - Creating Value Through All...
20,99 € *
ggf. zzgl. Versand

The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with todays unprecedented speed and scope of technological change? Beyond Advertising provides a business transformation road map for an aspirational future, based on the insights of more than 200 of the worlds most forward-thinking executives, innovators, and academics all grappling with todays unique challenges and opportunities. This book offers a concrete set of principles, including The All Touchpoint Value Creation Model, designed to lift us out of reactive thinking and encourage the co-creation of a future better for business, better for people, and better for society. Actionable steps include: Holistically orchestrate and allocate resources across all touchpoints Redefine expectations of success to align for multi-win outcomes Provide every stakeholder at all touchpointsa R.A.V.E.S. standard of content: relevant and respectful, actionable, valuable, exceptional experiences, and a shareworthy story Develop all touchpoints to maximize the M.A.D.E.s value of context: the complete person, the features of the delivery platform, the dynamic environment, and synergies with other touchpoints YORAM (JERRY) WIND is the Lauder Professor and Professor of Marketing at The Wharton School and the founding Director of the Wharton SEI Center for Advanced Studies in Management, the Wharton Fellows program and co-founder of the Wharton Future of Advertising Program. He led the development of the Wharton globalization strategy, the creation of the Wharton Executive MBA program, as well as the reinvention of its curriculum. He has received numerous marketing awards, including the Buck Weaver Award (2007), the Charles Coolidge Parlin Award (1985), AMA/ Irwin Distinguished Educator Award (1993), and the Paul D. Converse Award (1996). CATHARINE FINDIESEN HAYS is the founding Executive Director of the Wharton Future of Advertising Program, a leading research center bridging practitioners and academia. She earned her graduate degrees at Wharton and Penn as a Lauder Fellow and led pioneering marketing, strategy and sales teams during a 15-year career at AT&T. She can be heard on air as a host of Marketing Matters on Business Radio Powered by the Wharton School on Sirius XM 111. THE WHARTON FUTURE OF ADVERTISING INNOVATION NETWORK is the influential and growing global community of forward-thinking collaborators from across industry and academia committed to advancing the scope, value, and impact of advertising. WFOA.WHARTON.UPENN.EDU

Anbieter: ciando eBooks
Stand: 07.11.2017
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Lessons Learned: From a Corporate Guy Who Left ...
7,95 € *
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This is a story of Robert Bagley´s biography - his: family, faith, entrepreneurship, corporate sales experience, and then diving into being a full time reseller on Amazon and back to corporate America (due to ´´Lessons Learned´´) - putting his Amazon business back to part time. This is not a ´´how-to´´ book for how to sell on Amazon and Ebay, just sharing my story and a few best practices I learned along the way. Please don´t purchase this book if you want a step-by-step tutorial on how to be a re-seller on Amazon and Ebay. As a young professional, Robert Bagley climbed and overcame many corporate mountains, eventually earning a high six-figure income with several Fortune 500 companies. Still, something was missing from his career and he knew that he needed to add a small business to his lifestyle. This would bring a change that not only involved a lot of personal risks, but a good amount of faith as well. And, not just faith in himself. And so he embarked on what would prove to be the most incredible game-changing season of his life. You´ll be inspired, motivated, challenged, and moved-to-action by Robert´s life-story and how selling on Amazon and eBay pulled his career toward a whole new path of becoming an ecommerce entrepreneur. 1. Language: English. Narrator: Gregory Shinn. Audio sample: http://samples.audible.de/bk/acx0/042155de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.

Anbieter: Audible - Hörbücher
Stand: 22.11.2017
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Astounding Customer Service, Hörbuch, Digital, ...
18,95 € *
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What is the cost of losing a customer? In today´s competitive environment, it is a cost no business can afford. Do the math. It costs you up to 4 times more to get a new customer than it does to retain an existing one. However, that does not even take into account the fact that an unhappy customer will tell an average of 20 customers about their bad experiences, while a satisfied customer will only tell 10 people about their good experiences. This means you have to make twice as many customers happy as unhappy - just to break even! Dr. Tony Alessandra teaches how employees in all areas of your business can easily and quickly increase their customer service skills - anyone from secretaries to managers to the CEO him/herself! Why not invest in a proven system today and learn skills that will secure committed and active customers for you and your business? How can you afford not to? I have laid it all out for you here - over 35 years of the customer service secrets that have helped me tremendously in my own business career and saved me from many ruined customer relationships along the way. 1. Language: English. Narrator: Dr. Tony Alessandra. Audio sample: http://samples.audible.de/sp/ales/000036de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.

Anbieter: Audible - Hörbücher
Stand: 22.11.2017
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Accounting and Book Keeping Services , Hörbuch,...
4,95 € *
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Accounting and bookkeeping services. 1. Language: English. Narrator: Joseph Harris. Audio sample: http://samples.audible.de/bk/acx0/092963de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.

Anbieter: Audible - Hörbücher
Stand: 22.11.2017
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