What is the cost of losing a customer? In today´s competitive environment, it is a cost no business can afford. Do the math. It costs you up to 4 times more to get a new customer than it does to retain an existing one. However, that does not even take into account the fact that an unhappy customer will tell an average of 20 customers about their bad experiences, while a satisfied customer will only tell 10 people about their good experiences. This means you have to make twice as many customers happy as unhappy - just to break even! Dr. Tony Alessandra teaches how employees in all areas of your business can easily and quickly increase their customer service skills - anyone from secretaries to managers to the CEO him/herself! Why not invest in a proven system today and learn skills that will secure committed and active customers for you and your business? How can you afford not to? I have laid it all out for you here - over 35 years of the customer service secrets that have helped me tremendously in my own business career and saved me from many ruined customer relationships along the way. 1. Language: English. Narrator: Dr. Tony Alessandra. Audio sample: http://samples.audible.de/sp/ales/000036de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Many people believe that sales and service are two separate functions, and treat them that way. This session will change the way you think, and make them a single process. You will learn how to exceed the customer´s expectations, build an emotional attachment with them, and also learn how to close the sale with very little extra effort; targeted to internal or external sales cultures, from any industry, at any level. 1. Language: English. Narrator: Brad Worthley. Audio sample: http://samples.audible.de/sp/made/000248de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
For a business to be good, there are numerous right things that need to be done, like the promotion of your products or services, having a great pay structure that attracts gifted individuals, providing a buyer after sales service, and delivering everything on time. However it is not simply by doing the correct things that your business will expand and produce. If you want your business to be successful, you have to ensure you´re doing the correct things correctly. Get started on that here. 1. Language: English. Narrator: Bobby Brill. Audio sample: http://samples.audible.de/bk/acx0/029311de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Have you always had the following thought in your head, ´´If I could just get my advertising message in front of all the people with cell phones, I could make a fortune´´? If so, there is a way to get your message out there and it doesn´t cost a fortune to make it happen. You can capitalize on the hot mobile phone user market and get people who are eager to buy to take action. On top of that, you can also create a simple application for cell phones that you can sell to cell phone users for even more profits. It´s easy to do if you follow the simple system that is laid out in this book. You´ll learn about business users and the 3G mobile phone network and why that´s important to you. You´ll learn how to leverage free online social networks to generate real traffic to your website from people with cell phones. Also covered is how to create and sell applications online even if you don´t know how to program! 1. Language: English. Narrator: Kris Bentley. Audio sample: http://samples.audible.de/bk/acx0/072563de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Webinars are the hot service for speakers, trainers, and consultants. Corporate clients, organizations, and associations deliver training and information over the Web, so you need to know how to expand your offerings using this medium. Webinars (Web-based seminars), sound like they are complicated, but with some basic information and guidance, even techno-neophytes can add these to their services with little effort. You can get paid well to deliver a virtual presentation globally from the comfort of your home or office.This session is a first for SNN: it will be delivered as a webinar so you get to experience what your audience will see and hear. Whether you have previously conducted webinars, only attended one or never been involved with this delivery mechanism, Dave will provide his trademark ´´practical, not technical´´ advice to help you determine how webinars can work for you.What you will learn: What a webinar is and how it is different from a teleseminar What equipment or services you need to hold a webinar and how to pick from the many services out there How to price and sell a webinar, publicly or in-house How to set up and deliver a webinar for maximum effectiveness What other services you can offer with this technology 1. Language: English. Narrator: Dave Paradi. Audio sample: http://samples.audible.de/sp/spnn/000042de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Written by three career experts, An Intelligent Career is a playbook for the modern knowledge worker, providing a complete guide that will allow workers to take a composite, dynamic view of a life´s work in the 21st century. ´´Knowledge work´´ - the kind of work where one thinks for a living - is fundamental in today´s economy. It is the basis for long-term success in the global economy and it drives the collective brainpower through which goods and services are delivered. And today, knowledge work requires much more than a college degree: it means understanding the changing nature of work and employment, and the processes through which knowledge is generated, transferred, and applied. It means understanding new career possibilities, more dynamic work arrangements, and the growing demand for knowledge work around the globe. It means navigating work life with an authenticity that replaces any straightforward loyalty to a single employer, and instead calls for better understanding of the self, collaborators, clients, and customers. An Intelligent Career provides clear guidance on how to take charge of your own destiny, seek continuous learning, collaborate with others, recognize and act on fresh opportunities, determine when it is time to move on, and much more. Ultimately, the goal of this audiobook is to help knowledge workers from architects to lawyers learn to work on their own terms and to assume ownership of work and career. 1. Language: English. Narrator: Stephen Paul Aulridge Jr.. Audio sample: http://samples.audible.de/bk/acx0/078591de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Praise for Deliver the Unexpected ´´Anyone can beat up on common wisdom. The trick is building something better in its place, and Robbins has done it - big time. Highly recommended.´´ (Michael Port, coauthor of The Contrarian Effect: Why It Pays (BIG) to Take Typical Sales Advice and Do the Opposite) ´´Good news: spending time with Richard Robbins´s new book, Deliver the Unexpected, isn´t work. This fictional parable makes ingesting a dose of well-thought-out career advice no work at all.´´ (Phil Soper, President & CEO, Brookfield Real Estate Services/Royal LePage) ´´This is a terrific book - entertaining, insightful, and fast-moving. You learn a series of proven, practical methods and techniques to help you build and run a more profitable business.´´ (Brian Tracy, Chairman & CEO, Brian Tracy International)PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. 1. Language: English. Narrator: Jay Snyder. Audio sample: http://samples.audible.de/bk/adbl/008898de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Most everyone at one point or another in their lives has had an idea for a product or service that they believed would make them a fortune, but few people ever act on their ideas because they lack the understanding of how to take them from thought to reality. Best-selling author Dan Howe has founded multiple million-dollar businesses and created hundreds of products that have been successfully brought to market. Now, for the first time ever, you will learn a tried and true method for transforming a simple idea into a cash-producing physical product or service that could generate some truly amazing levels of income for you for years to come! Inside you´ll learn Dan´s proven, step-by-step methods to strike it rich with your own bright ideas. 1. Language: English. Narrator: Sonny Dufault. Audio sample: http://samples.audible.de/bk/acx0/055810de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
You could say a lifestyle of complete freedom, contribution, and abundance isn´t possible for you, or you can test the limits of possibility! In this program, you´ll learn how to create a lifestyle of contribution and creativity that will allow you complete financial and location freedom. Inside this, you´ll will learn the five-step process the authors used to create a lifestyle that impacts over 100,000 people and funds travels and adventures all over the globe! You´ll learn about their automated helping-the-world business and you´ll learn about that same process that is now helping thousands of people just like you ditch their nine-to-five jobs and create the lifestyle they dream of - even if they´re non-technical or time-scarce. You´ll discover how to get paid for what you know and love. Your passion, hobby, skill, or life experience is valuable - literally and this program will show you how to profit from it! Whether it´s being married, or getting divorced. Whether having a child, or losing someone dear to you - it´s all valuable. Whether you like stamp collecting, investing, riding horses, parenting, or catering. Maybe you created a million-dollar business, or failed at three start-ups, or any of a myriad of skills, interests, or abilities you may have - again, it´s all valuable! If you already have a business, you´ll be happy to know this process is powerful for anyone with a product or service: professionals, small business owners, chiropractors, dentists, florists, potters, inventors. You can make more revenue and work less! 1. Language: English. Narrator: Anand Bhatt. Audio sample: http://samples.audible.de/bk/acx0/053045de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Want to be in business for yourself? A computer repair service may be perfect for you. But how do you start and run a computer service business? First, read this book, written by a computer technician with more than nine years´ experience working for himself. I started my business from scratch and built it up to a viable, full-time enterprise, and I will show you how to do the same. This book is full of practical hints for running a computer repair and service business. For example, you´ll learn how to handle clients who call you wanting a quick answer on the phone? Or what to do when someone cancels an appointment at the last minute. 1. Language: English. Narrator: Pete Ferrand. Audio sample: http://samples.audible.de/bk/acx0/017223de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.