Stories of government management failures often make the headlines, but quietly much gets done as well. What makes the difference? Ira Goldstein offers wisdom about how to lead and succeed in the federal realm, even during periods when the political climate is intensely negative, based on his decades of experience as a senior executive at two major government consulting firms and as a member of the US federal government´s Senior Executive Service. The Federal Management Playbook coaches the importance of always keeping four key concepts in mind when planning for success: goals, stakeholders, resources, and time frames. Its chapters address how to effectively motivate government employees, pick the right technologies, communicate and negotiate with powerful stakeholders, manage risks, get value from contractors, foster innovation, and more. Goldstein makes lessons easy to apply by breaking each chapter´s plans into three strategic phases: create an offensive strategy, execute your plan effectively, and play a smart defense. Additional tips describe how career civil servants and political appointees can get the most from one another, advise consultants on providing value to government, and help everyone better manage ever-present oversight. The Federal Management Playbook is a must-listen for anyone working in the government realm and for students who aspire to public service. The book is published by Georgetown University Press. ungekürzt. Language: English. Narrator: Jon Pitt. Audio sample: http://samples.audible.de/bk/acx0/086145de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Create a strategy for your next promotion. Have you been: Working harder? Putting in longer hours? Getting more education? Only to discover all that effort has not opened the door of opportunity for you? Do you want companies fighting to have you as part of their team? Sarah Andreas shares discoveries from working with clients and her personal experience, offering tools, suggestions, and answers to questions in an easy to understand format packed with stories and examples to help develop your career advancement strategy. In her book, you´ll: Discover simple things that may be holding you back for your next promotion Identify techniques that can help you on your career journey Discover how other successful emerging leaders have overcome their career blocks ungekürzt. Language: English. Narrator: Steve Williams. Audio sample: http://samples.audible.de/bk/acx0/081042de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Key in to the expertise of this accomplished business consultant and acclaimed customer-service expert. Subjects include customer perception, judging customers, handling upsets, and ´´what´s in it for me?´´ Language: English. Audio sample: http://samples.audible.de/sp/made/000251de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Using the engaging story of an outgoing business-founder father and the incoming CEO son, international speaker, Fortune 500 strategist, and best-selling management author Ken Tucker explores the challenging skill sets required to navigate conflict and crucial conversations effectively. Drawing upon decades of experience in the corporate and government worlds, Tucker teaches leaders how to say what they really need to say and say it right, so their people and organizations execute the results they want and need. Intentional Conversations includes: Context and conversations that lead to good results and those that don´t. How leaders can use the SECRET process to enhance their success at work and in life. For anyone who has experienced emotion-rich communication struggle, Intentional Conversations will bring clarity to this important leadership skill set. ungekürzt. Language: English. Narrator: Russell Stamets. Audio sample: http://samples.audible.de/bk/acx0/040619de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
After three months in a new job, are you up to speed? Will you sink...or swim? Transitions into new roles are the crucibles in which leaders get their toughest tests, and they´re the defining factor in professional careers today.Yet far too often, leaders fail to transition effectively into new roles. The resulting costs are high, for your career and the organization.In Your Next Move, leadership-transition guru Michael Watkins shows how you can survive and thrive in all the major transitions you will face during your career, including promotion, on-boarding into a new organization, and making an international move. With real-life examples and case studies, he illustrates the defining hurdles associated with each type of transition.He then provides the insights, strategies, and tools-including relationship reengineering, business systems analysis, and ´´organizational immunology´´ - you´ll need to accelerate through these crucial turning points and continue moving up in your career.The necessary complement to the author´s best-selling guide The First 90 Days, Your Next Move offers the keen observations, tried-and-true management wisdom, and practical good sense Watkins is renowned for. It´s a vital resource for any manager or executive seeking to maintain career momentum. ungekürzt. Language: English. Narrator: Sean Pratt. Audio sample: http://samples.audible.de/bk/gdan/000310de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it´s the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree. Someone once said, ´´Life is like a game of tennis. The player who serves well seldom loses.´´ The same can be said for any business on the planet. There are many books written about service; however, our goal in this audiobook is to keep it simple. 212 Service presents 10 simple but engaging rules of service that can be listened to by every member of your team in less than 30 minutes. 212 Service is written with real-life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry. Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes. ungekürzt. Language: English. Narrator: Derek Shetterly. Audio sample: http://samples.audible.de/bk/gdan/001043de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Improve your body, improve your career: an executive fitness plan by experts from the Cooper Wellness Clinic. Tom Monaghan, the founder of Domino´s Pizza, runs four miles a day and spends 30 minutes on the Nautilus machine; Dr. Thomas Frist Jr., CEO of Columbia/HCA Healthcare, uses time between flights to jog around airports; Julian C. Day, chief financial officer for Sears, Roebuck & Company, surfs; President George W. Bush runs three miles a day, four days a week. Why do these four extremely busy and powerful executives place fitness at the top of their priorities list? Because leaders who are physically fit are better able to handle the enormous demands and pressures that confront them, including endless meetings, grueling travel schedules, high pressure, and stress. For years, The Cooper Wellness Program in Texas has taught high-level executives (including President Bush) the financial benefits of a fitness program. Now this program brings an eight-week, three-part fitness formula to executives across the nation, using the best knowledge available to help busy leaders achieve not just the obvious health benefits, but more effective performance on the job. Language: English. Narrator: Richard Rohan. Audio sample: http://samples.audible.de/bk/aren/000376de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
I happen to think that being a product manager is one of the best jobs out there. I find it to be very satisfying because I´m in charge of the success of a product. If I do the right things, then my product will be selected by a large number of customers and it will solve their problems. If I don’t do my job right, my company will probably decide to stop offering my product after a while. Ultimately, my career is in my hands. What You´ll Find Inside: Your Mother Was Right: How Product Managers Dress for Success Grow Your Career – What Product Managers Need to Do for Success How to Build a Mentor Network for Your Product Management Career To Get Your Next Job, You Need to Know How Firms Hire Product Managers As product managers, we all control our careers. What this means is that we need to always be networking because you never know when you may find yourself looking for your next job. As we move through our career, it will soon be important that we learn how to not only manage products, but people also. The way that we land a product manager job is by having a resume that does the work for us. How to create such a resume is a skill that we all have to learn. We don´t know it all and so in order to help us to make the right decisions, it can be helpful to find a mentor who is willing to give us good advice. Once we´ve landed the right job, our work is not over. We need to understand how to get things done effectively and multitasking is not the answer. ungekürzt. Language: English. Narrator: Jim Anderson. Audio sample: http://samples.audible.de/bk/acx0/024331de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
It´s only after you become a CIO that you truly start to understand all of the things that you don´t know. Your technical skills are probably what got you this job, but they are not going to be enough to allow you to keep it. You are going to have to decide if it´s going to take getting an MBA to allow you to get a seat at the table with the company´s other decision makers. What you´ll find inside: CIOs with no time find an alternative to an MBA The ´´R´´ word and what it means to CIOs Why is the CIO position reporting structure broken? Do you have enough personal energy to be CIO? You want to become more than just a CIO; you want to become a high potential CIO who is known for going places. In order for this to happen, you are going to have to take action. You are going to have to find ways to make yourself valuable to your company. Ultimately it all comes down to just exactly how much responsibility you are going to be willing to accept. The more that you are willing to take on, the more valuable you will become to the company. However, you need to be very careful and not go too far - the authority granted to you as CIO can be abused and then you may find yourself in a very difficult place. The CIO job that you have today may not be your last job. If you are going to make a move to another CIO job, then you are going to want to make sure that you do it correctly. The last thing that you would want to do would be to make the wrong move. In order to make the most of the CIO position, you need to be listened to by your company. This means that you need to be part of the right type of reporting structure. Not every industry gets this right; however, right now the power industry is starting to realize the importance of the CIO and it´s a good place for a CIO to be. Language: English. Narrator: Dr. Jim Anderson. Audio sample: http://samples.audible.de/bk/acx0/081441de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners as well as against demands of the future in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use - and misuse - of technology in delivering top-level service; and practices that can transform loyal customers into ´´owners´´. Looking ahead, the authors describe the world of great service leaders in which ´´both/and´´ thinking replaces trade-offs. It´s a world in which new ideas will be tested against the sine qua non of the ´´service trifecta´´ - wins for employees, customers, and investors. And it´s a world in which the best leaders admit that they don´t have the answers and create organizations that learn, innovate, ´´sense and respond´´, operate with fluid boundaries, and seek and achieve repeated strategic success. Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Châteauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise. ungekürzt. Language: English. Narrator: Wayne Shepherd. Audio sample: http://samples.audible.de/bk/acx0/040550de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.