A step-by-step guide to designing and implementing an amazing customer service culture In today´s competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It´s not always clear what works and what doesn´t, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company´s individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine ´´leadership actions´´ that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization´s customer service practices from good to great, Unleashing Excellence is the key. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. ungekürzt. Language: English. Narrator: Kimberly Farr. Audio sample: http://samples.audible.de/bk/adbl/004918de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Tracks Directory 3 gives information of careers in catering & hospitality, service professions, and travel & tourism. Tracks guides give information on over 150 professions, such as banking and financial services, catering and hospitality, construction, education, health care, land and sea work, law, government and administration, leisure and tourism, manufacturing crafts, marketing, media, service professions, and sports and fitness. Qualifications are listed from GCSE and NVQ to degree level. There are work descriptions and pay scales with advice and starter tips from chartered institutes and professionals in each area. ungekürzt. Language: English. Narrator: Tiffany Marie Khoshaba. Audio sample: http://samples.audible.de/bk/acx0/080272de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
With national coverage of the first edition in 1997, Tracks found an eager audience, including many parents needing to inform their children´s choices for the future. Over 15 annual editions, the title has been revised and updated. The new edition carries work descriptions, listing pay scales and qualifications to degree level, with advice from professionals in the field and chartered institutes. The 2017 edition covers over 150 career paths in 14 sections from banking and financial services to sports and fitness. Tracks aims to provide a reliable source of information that also gives an idea of the technical operation of each area. ´´I never knew there were so many opportunities,´´ a school student enthused at a presentation of the guide; an excitement we hope to preserve in the continued development of Tracks. Researchers, Tracks Janet Barber has published a number of children´s books and adult craft books and part works, as well as working as a journalist for national newspapers and magazines, most recently specializing in public sector journalism. Nicholas James BA UCL, MA Kingston University. With Sarah Batiste he edited and published Cv Journal of Art & Crafts from 1988-1992, forming Cv Publications in 1992 and Cv/VAR Archive & Editions in 1995. Sarah James studied fine art at Goldsmiths College and Wimbledon School of Art, with further training in counselling and complementary health care. ungekürzt. Language: English. Narrator: Korbid Thompson. Audio sample: http://samples.audible.de/bk/acx0/079617de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
How to Get Free MoneyThe idea of ´´free money´´ seems too good to be true. However, there are many ways to supplement your income with little or no investment of any kind on your part. You have the means to start earning more, and you may already have valuable ´´job experience” you didn’t even know you had. For example, you can sell your body parts! Yes! You can safely and legally sell things from your body. How To Get Free Money will tell you how.You could also look around your house and yard. Everybody has unnecessary stuff they aren’t using. You’ve heard the old saying, ´´one man’s trash is another man’s treasure,” right? Maybe think twice about throwing out the trash. The online marketplace is a gold mine. Read about the goods and services you can provide and the sites to sell them in this handy money gathering guide.We could all use a little extra money, but working two jobs with a family and having a social life makes it impossible. How To Get Free Money will show you very practical easy ways to earn a little extra money with ideas you have probably never even knew about. Language: English. Narrator: Violet Meadow. Audio sample: http://samples.audible.de/bk/acx0/029331de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
With so many choices available to them, today´s customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can´t just give them good, or even great, customer service...you have to knock their socks off!Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for: Meeting customers´ expectations and satisfying their needs Becoming easier to do business with Determining the right times to bend or break the rules Becoming fantastic fixers and powerful problem-solvers Coping effectively with ´´customers from hell´´ And more!Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined. ungekürzt. Language: English. Narrator: Sean Pratt. Audio sample: http://samples.audible.de/bk/gdan/000118de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Use this proven step by step plan to build a profitable online store with Shopify! When it comes time to head to work in the morning do you wish you could do something more than grind out your soul-destroying job and take control of your own life? If you have ever dreamed of working from home or anywhere in the world that you desire and running your own online store, then there has never been a better time to stop dreaming and start acting. Shopify: Beginner to Pro Guide can show you how to get started today. Shopify is what is known as a complete ecommerce solution for business that are looking to sell their products online which means you can get started building an online business today for absolutely no money down. The site will allow you to create a personalized online store, sell any products that you like and also accept payments from debit and credit cards while also tracking orders and providing customer service. Inside you will find a step by step guide to everything you need to choose a niche, choose a product, set up your site, market your site and grow your site on into the future. This book contains: The four things you need to consider to find the perfect product to sell The easiest way to start selling products without actually owning any products to sell The secret to creating a memorable logo All the best ways to build your brand on the cheap And more What are you waiting for? Do your dreams a favor and buy this book today! ungekürzt. Language: English. Narrator: Dave Wright. Audio sample: http://samples.audible.de/bk/acx0/069815de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Drive improvement within your organization through the implementation of lean six sigma - finally explained in a simple and effective manner. Running an organization is simple. Running an organization that is effective and efficient and has little waste is another story. At the core of every organization, what defines how it operates on a day-to-day basis is its philosophy and strategy. Not to be overlooked, the theories and strategies deployed by management and reinforced by those who execute the organization´s mission ultimately define its success. Process improvement, quality control, and customer satisfaction can simultaneously be managed and improved upon with the implementation of lean six sigma. Data driven and rooted in analytics, the techniques and principles of lean six sigma have been around since the early 1920s. An integration of the lean production philosophy and process improvement techniques of six sigma, lean six sigma combines two leading initiatives in order to take an organization to the next level. Through a calculated and developed strategy, the implementation of lean six sigma allows organizations to provide goods and services that meet or exceed customer expectations, efficiently coordinating the efforts of teams to get projects done the right way. Implementing lean six sigma begins with understanding exactly all of the concepts and the philosophy. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. ungekürzt. Language: English. Narrator: Lucy Vest. Audio sample: http://samples.audible.de/bk/acx0/035729de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Includes Exclusive Audiobook Bonus Content - See Below Whether you just want a job that lets you travel the world for free, or you´re looking for a career that lets you set your own hours and do what you love, this audiobook will show you how to become a tour guide with clear, practical advice and easy to follow steps. It will teach you what you need to say, how to advertise your services and how the pros make their money and ask for tips. It will teach you how to start your first tour, how to get repeat business after you´ve finished it and even what life is really like ´out there on the road.´ Written by a Tour Guide with experience in guided tours across 15 countries and with contributions from experts all across the world, there´s no better way to start one of the best careers in the world. SNEAK PEEK: TABLE OF CONTENTS 1. Tour Guiding 101 2. The Different Faces of a Tour Guide: What the job actually involves3. Is there a Tour Guide in You? 4. Essentials of a Good Tour Manager: Including service, research and spieling advice5. Public Speaking: Including how to overcome anxiety, and how to ask for tips6. For Love or Money: Including how much you can earn as a guide7. Creating Your First Tour: Find the idea8. Creating Your First Tour: Create the route9. Creating Your First Tour: Setting a price10. How to Freelance11. Working for a Tour Agency: Including essential CV advice12. Marketing Plans13. Offline Marketing14. Online Marketing15. Lead and Control Large Groups16. Guiding Away from Home17. Dealing With Problems18. Advanced Advice19. Self-Improvement techniques20. Well What Are You Waiting For? 21. Bonus Content - 3 x Tip Spiels22. Bonus Content - Bus Spiel23. Bonus Content - Specialty Spiel24. Bonus Content - Socio-economic Spiel ungekürzt. Language: English. Narrator: Sean Householder, Sandra Murphy, Nick Manning. Audio sample: http://samples.audible.de/bk/acx0/069618de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
In The Million-Dollar Financial Services Practice, author David J. Mullen, Jr., reveals how to become a top-producing financial advisor using the method he has taught at Merrill Lynch and is famous for in the industry. This comprehensive book combines marketing, prospecting, sales, and time-management techniques into a system that will help listeners build a successful and lucrative practice. Containing templates, scripts, letters, and 15 tried-and-true Market Action Plans, this indispensable guide shows listeners how to take their financial services practice to the million-dollar level and beyond. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. ungekürzt. Language: English. Narrator: Kevin Stillwell. Audio sample: http://samples.audible.de/bk/adbl/018501de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Student teaching can be an endeavor fraught with anxiety. Those entering the classroom for the first time face the daunting challenge of translating coursework on the theory of teaching into real-world experience. Common questions for anxious student teachers include: Will I be a good teacher? Will I ever get control of my classroom? How can I do all of this grading and plan for next week at the same time? This helpful guide by teacher educator Rosalyn McKeown offers practical suggestions for student teachers, interns, and teacher candidates just starting out in a secondary school classroom. This easy-to-read text enables new educators to rapidly advance their teaching skills early in their pre-service experiences. After exploring the pitfalls of inexperience and providing helpful guidance on maintaining order in the classroom, McKeown focuses on teaching skills. She advises readers on writing objectives and lesson plans, creating interesting ways to start and end class, introducing variety into the classroom, lecturing, asking meaningful questions, and using visual aids. Among the other topics discussed are setting up a classroom, recognizing differences in learning styles, and developing an individual teaching style. Sidebars scattered throughout the text offer useful advice on everything from how to deal with stage fright and distracting noises from outside, to planning for block scheduling and avoiding the attributes of a boring teacher. With McKeown´s own list of expectations for her classes, templates for hall passes and lesson plans, and scores of tips garnered from years of experience, Into the Classroom provides information a first-time teacher needs to enter the secondary classroom with confidence. ungekürzt. Language: English. Narrator: Laurel Thomas. Audio sample: http://samples.audible.de/bk/acx0/004881de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.