A step-by-step guide to designing and implementing an amazing customer service culture In today´s competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It´s not always clear what works and what doesn´t, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company´s individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine ´´leadership actions´´ that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization´s customer service practices from good to great, Unleashing Excellence is the key. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. 1. Language: English. Narrator: Kimberly Farr. Audio sample: http://samples.audible.de/bk/adbl/004918/bk_adbl_004918_sample.mp3. Digital audiobook in aax.
You could say a lifestyle of complete freedom, contribution, and abundance isn´t possible for you, or you can test the limits of possibility! In this program, you´ll learn how to create a lifestyle of contribution and creativity that will allow you complete financial and location freedom. Inside this, you´ll will learn the five-step process the authors used to create a lifestyle that impacts over 100,000 people and funds travels and adventures all over the globe! You´ll learn about their automated helping-the-world business and you´ll learn about that same process that is now helping thousands of people just like you ditch their nine-to-five jobs and create the lifestyle they dream of - even if they´re non-technical or time-scarce. You´ll discover how to get paid for what you know and love. Your passion, hobby, skill, or life experience is valuable - literally and this program will show you how to profit from it! Whether it´s being married, or getting divorced. Whether having a child, or losing someone dear to you - it´s all valuable. Whether you like stamp collecting, investing, riding horses, parenting, or catering. Maybe you created a million-dollar business, or failed at three start-ups, or any of a myriad of skills, interests, or abilities you may have - again, it´s all valuable! If you already have a business, you´ll be happy to know this process is powerful for anyone with a product or service: professionals, small business owners, chiropractors, dentists, florists, potters, inventors. You can make more revenue and work less! 1. Language: English. Narrator: Anand Bhatt. Audio sample: http://samples.audible.de/bk/acx0/053045/bk_acx0_053045_sample.mp3. Digital audiobook in aax.
Would you love the power, freedom, and control of being your own boss? Whether you want to (1) bring your brilliant idea to the marketplace, (2) firmly establish your new business on a solid foundation, or (3) be your own boss and control your own destiny, this audiobook will guide you through the process of creating a winning business plan the right way. Business plans are the heart and soul of any successful company. A business plan pulls together everything about your business and records it in a single document that will grow as your business grows. This plan can make or break your potential for success. The most successful business owners plan, manage, and lead their business toward success, by following a winning plan. You can do the same. Create a winning business plan. The business plan is the foundation for any successful business. Your business plan describes your operating structure, your products and services, your finances, and your marketing plans. When done correctly, it can increase the chances of your business thriving well beyond the first couple years. Gain all the great Benefits from a professional business plan! Whether you´re still dreaming up your very first business or you´ve already started building your new venture, this audiobook can help you learn strategies that can make the creation process go as smoothly as possible. Most importantly, if you apply what you listen to immediately, following the instructions in this audiobook, you can easily complete your business plan by the time you reach the end! You´re just a few short steps away from learning how to create an award-winning business plan! Maximize your success potential. Get this audiobook now! 1. Language: English. Narrator: Gail L. Chaffee. Audio sample: http://samples.audible.de/bk/acx0/094890/bk_acx0_094890_sample.mp3. Digital audiobook in aax.
Mechtaete o povyshenii? Ili voobshhe pomenjat´ rabotu? Hotite zarabatyvat´ bol´she i dostich´ blestjashhego kar´ernogo polozhenija? Vam v pomoshh´ – jeta kniga. Iz nee vy uznaete: - S chego nachat´ poisk raboty; - Kak sostavit´ privlekatel´noe dlja rabotodatelja rezjume i soprovoditel´noe pis´mo; - Kak vesti sebja na sobesedovanii; - Kak uspeshno projti ispytatel´nyj srok. Slushajte audioknigu «Tvoja kar´era. Polnoe rukovodstvo» i poluchite rabotu mechty!Please note: This audiobook is in Russian. 1. Russian. Yuri Pankratov. http://samples.audible.de/bk/zaot/000309/bk_zaot_000309_sample.mp3.
´´You´re hired!´´ If these are words you´re longing to hear, listen to this. Kiplinger´s no-nonsense, hands-on guide will help you develop a job campaign strategy and land a job that meets your criteria. You´ll learn about every step of the search, from deciding what kind of work you´re suited for, to marketing yourself, to interviewing for first place, to making the final decision. These are tactics that work - and will have you working, too! 1. Language: English. Narrator: Mario Machado. Audio sample: http://samples.audible.de/bk/dove/000374/bk_dove_000374_sample.mp3. Digital audiobook in aax.
What is the cost of losing a customer? In today´s competitive environment, it is a cost no business can afford. Do the math. It costs you up to 4 times more to get a new customer than it does to retain an existing one. However, that does not even take into account the fact that an unhappy customer will tell an average of 20 customers about their bad experiences, while a satisfied customer will only tell 10 people about their good experiences. This means you have to make twice as many customers happy as unhappy - just to break even! Dr. Tony Alessandra teaches how employees in all areas of your business can easily and quickly increase their customer service skills - anyone from secretaries to managers to the CEO him/herself! Why not invest in a proven system today and learn skills that will secure committed and active customers for you and your business? How can you afford not to? I have laid it all out for you here - over 35 years of the customer service secrets that have helped me tremendously in my own business career and saved me from many ruined customer relationships along the way. 1. Language: English. Narrator: Dr. Tony Alessandra. Audio sample: http://samples.audible.de/sp/ales/000036/sp_ales_000036_sample.mp3. Digital audiobook in aax.
Accounting and bookkeeping services. 1. Language: English. Narrator: Joseph Harris. Audio sample: http://samples.audible.de/bk/acx0/092963/bk_acx0_092963_sample.mp3. Digital audiobook in aax.
Key in to the expertise of this accomplished business consultant and acclaimed customer-service expert. Subjects include customer perception, judging customers, handling upsets, and ´´what´s in it for me?´´ 1. Language: English. Audio sample: http://samples.audible.de/sp/made/000251/sp_made_000251_sample.mp3. Digital audiobook in aax.
Many people believe that sales and service are two separate functions, and treat them that way. This session will change the way you think, and make them a single process. You will learn how to exceed the customer´s expectations, build an emotional attachment with them, and also learn how to close the sale with very little extra effort; targeted to internal or external sales cultures, from any industry, at any level. 1. Language: English. Narrator: Brad Worthley. Audio sample: http://samples.audible.de/sp/made/000248/sp_made_000248_sample.mp3. Digital audiobook in aax.
Built on foundations set in the previous two volumes, Be the Better Broker, Volume 3 is a detailed, step-by-step guide to the client-broker experience. From the opening question - ´´What´s your best rate?´´ - to the two magic words - ´´File Complete!´´ - this book will give you access to the processes, scripts, and strategies used during hundreds of conversations addressing application intake, overcoming objections, the signing of the mortgage commitment, compliance, and insurance documents. This book is your guide to building your resume, marketing, and advertising, along with a base of referring clients and all-out raving fans via one simple approach creating excellence throughout the client experience. Apply the principles and the scripts outlined in this book and you will be on your way to building your own 200+ file-per-year business. You will increase your funding ratio! You will increase your production! The mantra of Volume 3: ´´File Complete!´´ 1. Language: English. Narrator: Sean Pratt. Audio sample: http://samples.audible.de/bk/acx0/084552/bk_acx0_084552_sample.mp3. Digital audiobook in aax.