I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud or frustrated? I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction. In addition to sharing actionable insights on how to improve in your role, this book includes sections poking around important personal questions. Why even care about your customer service job? What can you gain from these jobs? How do you benefit from giving a full effort? I bet many of you are leaving opportunities on the table and wasting your valuable time, just like I did when I first started. This book contains the same advice I’d give to my younger siblings, a new coworker, or a stranger on the street. I’ve done everything I can to refine my ideas and present them in a simple yet impactful way. I’ve illustrated the concepts using a mix of personal experience, thought experiments, and logic to give you multiple perspectives. Between these varied styles, I´m confident you´ll gain at least a few valuable insights as you move forward in customer service. 1. Language: English. Narrator: Robin J Sitten. Audio sample: http://samples.audible.de/bk/acx0/104830/bk_acx0_104830_sample.mp3. Digital audiobook in aax.
It´s basic, even elementary - the foundational aspect of a successful sales career are the simple fundamentals; like a language relies upon its alphabet, a successful sales career relies on its fundamental and essential parts - 26 of them to be exact. Record-breaking salesman and sales mentor Tom Hopkins breaks down these essential elements of sales in his audio production ABC´s of a Successful Career. These fundamental yet powerful points will help you recapture your focus on what really matters in your career - demonstrating professionalism so that people take your counsel to heart then get involved with your product or service. There´s more to a successful selling career than meets the eye. Tom Hopkins dives into 26 major nuances of selling that can make or break careers, as Hopkins skillfully represents alphabetically. If you don´t know what they are, you could be losing sales and not even know why. Through this audiobook production you will discover: How to develop and keep a lasting positive attitude The importance of maintaining balance in your life How anything is feasible if you remain flexible The power of having a mentor and being one for others Tom´s ABC´s of a Successful Career is an excellent and inspiring program to help anyone in sales close more business deals and an important reminder to help people more fully enjoy their selling careers. And the nuances he discloses to that successful career can easily be applied to the nuances of a successful life - it´s as simple as ABC. 1. Language: English. Narrator: Tom Hopkins. Audio sample: http://samples.audible.de/bk/made/000456/bk_made_000456_sample.mp3. Digital audiobook in aax.
Maverick marketing whiz Mike Veeck offers you his simple, no-fail formula for business success! Drawing on his own experience and the success stories of clients and others who have benefited from his philosophy, Veeck shows how fun, creativity, and passion can bring out the best in an organization and an individual. The ´´Fun Is Good´´ philosophy applies to everyone, whether you´re the CEO or lower on the totem pole. You´ll see how laughter can be the key to turning a floundering business into a profitable one, and how it can easily jump start a stalled career. Learn: why customer service suffers when employees aren´t having fun at work, and why that matters; how a few people with the Fun is Good attitude can transform a workplace; what companies should look for when hiring people; and how anyone can forge a Fun is Good career path. A breakthrough, one-of-a-kind approach to job fulfillment, Fun is Good can help all of us get the most out of our work lives both in and out of the office. Mike Veeck is president and part owner of six wildly successful minor-league baseball teams. Son of the late Hall of Fame club owner Bill Veeck, he has followed his father´s lead, with innovative promotions that have been profiled by 60 Minutes, USA Today, Sports Illustrated, Fortune, People, and countless other media outlets. He lives in Mt. Pleasant, South Carolina.Pete Williams is a veteran journalist who writes about sports, business, and fitness. He lives in Safety Harbor, Florida. 1. Language: English. Narrator: Mike Veeck, Pete Williams. Audio sample: http://samples.audible.de/bk/gdan/000040/bk_gdan_000040_sample.mp3. Digital audiobook in aax.
In the world of professional service, relationships are the new field of advantage, one that offers longer-lasting success in business and quality in life. Professional life presents tremendous challenges, not just in the context of the skills and intelligence we are expected to apply, but more importantly in the context of the relationships that arise in the course of our daily work. These relationships determine our sense of self-worth, our well-being, and the success of the business in which we operate. This book explores relationships from the perspective of a lawyer with more than 20 years of experience working in firms of varying sizes, from provincial to city to international, and of building his own firm, providing valuable and practical insights. 1. Language: English. Narrator: Peter Rouse. Audio sample: http://samples.audible.de/bk/acx0/071947/bk_acx0_071947_sample.mp3. Digital audiobook in aax.
Working for the government offers many advantages: great prospects for professional growth, job security, an attractive array of benefits, and the opportunity to help other citizens. But it also presents unique challenges. Managing Your Government Career gives current and future government employees powerful advice for starting out and maneuvering through their entire career.Based on the authors more than 32 years experience in civil-service jobs, as well as his interactions with thousands of government employees, the book helps listeners: decide whether working for the government is right for them; understand the differences between federal, state, and local levels; apply, interview for, and get the job they want; take advantage of the training offered; understand the culture; become familiar with local politics; make themselves valuable; develop the right mentors; and fluidly transition up the ladder. Packed with indispensable guidance, this is a unique and highly strategic resource for anyone working in government. 1. Language: English. Narrator: Josh Rubino. Audio sample: http://samples.audible.de/bk/adbl/001669/bk_adbl_001669_sample.mp3. Digital audiobook in aax.
Many people wonder through life without knowing their real purpose. They skip from job to job hoping to stumble into something they like, or can at least handle. There´s no need to continue living like this. This book is here to help you learn how to do just that. You will learn: How to pick your niche How to grow your knowledge The importance of social media Developing products and services And much more Get this book today and discover how you can change your life for the better. There´s no reason why you have to survive working nine-to-five in a job you hate. Everybody deserves to have a career that they love, instead of a job they have to have. 1. Language: English. Narrator: Derek Botten. Audio sample: http://samples.audible.de/bk/acx0/083319/bk_acx0_083319_sample.mp3. Digital audiobook in aax.
The real secret to career success and what it takes to get ahead is EQ. Unequaled is the client service professional´s guide to getting ahead and achieving professional goals. You´re smart and hardworking, but guess what - so is everyone else. So how do you stand out? You need to distinguish yourself in order to get ahead, but simply being good at your job is not enough. Moving up is about soft skills, networking, client connections, emotional intelligence, and your personal reputation. This audiobook is a frank and candid guide to what it really takes to succeed in the field, packed with insights, stories, and actionable tips based on the author´s 40 years at Morgan Stanley. You´ll learn how to lead, when to follow, and how to build the reputation you need to get ahead in a competitive field. This audiobook shows you how to step up your relationships, strengthen your soft skills, and build your brand for success. Differentiate yourself and expand your career Build relationships through planning and preparation and deliver commercial results Lead effectively, increase productivity, and build a better work environment Build, enhance, and leverage your personal brand to support your own success Network effectively to find mentors and sponsors Realizing your career goals means being visible, having influence, and crafting a reputation as a valuable contributor while delivering outstanding results. Unequaled shows you how to adapt yourself, collaborate with colleagues, influence clients, and become an excellent boss. 1. Language: English. Narrator: James Foster. Audio sample: http://samples.audible.de/bk/gdan/002262/bk_gdan_002262_sample.mp3. Digital audiobook in aax.
Successful selling is much more than qualifying prospects and making calls. If you´re planning on entering the exciting field of sales, The Everything Guide to Being a Sales Rep is your unique career audio, with constant ´´keep positive´´ reminders and practical applications throughout. The Everything Guide to Being a Sales Rep teaches you the proven five-prong approach to selling:1. Identifying and following the roadmap to sales success.2. Understanding the psychology and motivation of sales.3. Clarifying goals, prospects, and customer relationships.4. Making time to sell, market, and follow up on products and services.5. Keeping a positive attitude.With The Everything Guide to Being a Sales Rep, you´ll learn how to use two of your most valuable assets-time and energy-to create an extraordinarily dynamic and profitable selling career. 1. Language: English. Narrator: Rick Plastina. Audio sample: http://samples.audible.de/bk/oasi/000399/bk_oasi_000399_sample.mp3. Digital audiobook in aax.
Written by three career experts, An Intelligent Career is a playbook for the modern knowledge worker, providing a complete guide that will allow workers to take a composite, dynamic view of a life´s work in the 21st century. "Knowledge work" - the kind of work where one thinks for a living - is fundamental in today´s economy. It is the basis for long-term success in the global economy and it drives the collective brainpower through which goods and services are delivered. And today, knowledge work requires much more than a college degree: it means understanding the changing nature of work and employment, and the processes through which knowledge is generated, transferred, and applied. It means understanding new career possibilities, more dynamic work arrangements, and the growing demand for knowledge work around the globe. It means navigating work life with an authenticity that replaces any straightforward loyalty to a single employer, and instead calls for better understanding of the self, collaborators, clients, and customers. An Intelligent Career provides clear guidance on how to take charge of your own destiny, seek continuous learning, collaborate with others, recognize and act on fresh opportunities, determine when it is time to move on, and much more. Ultimately, the goal of this audiobook is to help knowledge workers from architects to lawyers learn to work on their own terms and to assume ownership of work and career. 1. Language: English. Narrator: Stephen Paul Aulridge Jr.. Audio sample: http://samples.audible.de/bk/acx0/078591/bk_acx0_078591_sample.mp3. Digital audiobook in aax.
Few job titles carry the emotional charge of ´´salesman´´. And yet this widely misunderstood vocation generates more revenue for companies - and creates more opportunity for individuals - than virtually any other job. Millions of people are looking for a better way to make a living, but most would never consider becoming a salesman - even though no other job can offer the same number of available positions, income potential, schedule flexibility, or job security. Thousands of business owners are sure their fortunes could be improved, if only they could ´´find someone who can sell´´. But they have no idea how to advertise for, interview, select, hire, train, or manage productive salespeople. And most flounder when trying to sell themselves. All of these people would do well to listen to this audiobook. Originally intended as a how-to manual for career-changers considering sales, The Greatest Job You Never Thought Of has found its most receptive audience among those who already sell - or manage salespeople. Whether you are currently a salesperson, business owner, sales manager, trainer, or recruiter - or just someone considering sales as a career choice - The Greatest Job You Never Thought Of has a message for you:Why there are more positions available under the heading of Sales than any other single skill categoryThe fundamental economic principle that explains why salespeople are able to earn more than almost anyone else in their companyWhy race, age, sex, education, national origin, or previous career experience have no bearing upon a person´s ability to succeed in salesExactly what is required to succeed in sales and how to develop those skillsTrue stories of sales success in industries as divergent as industrial food service, insurance, professional audio equipment and home kitchen suppliesSuccessful sales recruiting and i... 1. Language: English. Narrator: Frank Felker. Audio sample: http://samples.audible.de/bk/acx0/002254/bk_acx0_002254_sample.mp3. Digital audiobook in aax.