An absolute must-listen for every CIO, On Top of the Cloud takes you into the heads of smart, talented, and experienced CIOs who are trying to figure out the best ways to take advantage of the cloud and make it work for their organizations. Author Hunter Muller reveals how the cloud is changing the way we consume IT, leverage existing infrastructure, and deploy technology to provide essential services that help competitive organizations win new customers and open new markets. Packed with exclusive, in-depth interviews with top executives who are ´´in the cloud´´ at major corporations including IBM, Microsoft, Coca- Cola, Avon, Boeing, Baker Hughes, McKesson, Flextronics, Salesforce.com, VMware, Wells Fargo, and Toyota, On Top of the Cloud explores: Learning from listening; Why IT does matter; Articulating the value of technology; The customer-focused CIO; Bringing innovation to the surface; and Governance and due diligence in the cloud. As the scope of the cloud grows, its value and potential grow as a fundamentally new model for enabling business transformation in rapidly changing markets. If you´re a CIO and you aren´t tapping into the power of the cloud, you´re giving your competitors the upper hand. Discover how your business can harness the benefits of the cloud and boost its bottom line with Hunter Muller´s On Top of the Cloud. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. 1. Language: English. Narrator: Paul Neal Rohrer. Audio sample: http://samples.audible.de/bk/adbl/004797de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Don’t be daunted by a challenging economy and fierce competition. Even in the toughest environment, innovative, highly profitable businesses abound. And yours can be one of them with Now, Build a Great Business! This essential success kit from business heavyweights and acclaimed authors Mark Thompson and Brian Tracy is filled with straightforward, powerful strategies to ignite growth in your business. Packed with insights from face-to-face interviews with world-class business leaders (Tony Hsieh of Zappos, Virgin Brands’ Richard Branson, Ingvar Kamprad of IKEA, Charles Schwab, and many others), this audio book distills a wealth of ideas and practices to uncover the core ingredients of successful organizations. Step-by-step instructions and a compelling big-picture overview show you exactly how to:? Become a great leader—and get extraordinary results from everyone around you? Develop a great business plan—and structure your company to maximize every resource? Surround yourself with great people who are motivated to give their best? Offer a great product or service—identifying exactly what your market needs? Design a great marketing plan—and position your business as the preeminent provider? And much more! You’ll find no theory here—just practical steps you can take immediately, with simple explanations of exactly how to measure how well you’re doing at each step along the way. The clear-cut strategies, inspiring examples, personal interviews, and enlightening lessons from history that come together here create one of the most important business books you’ll ever put your hands on. 1. Language: English. Narrator: Brian Tracy, Mark Thompson. Audio sample: http://samples.audible.de/bk/gdan/000496de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Many people believe that sales and service are two separate functions, and treat them that way. This session will change the way you think, and make them a single process. You will learn how to exceed the customer´s expectations, build an emotional attachment with them, and also learn how to close the sale with very little extra effort; targeted to internal or external sales cultures, from any industry, at any level. 1. Language: English. Narrator: Brad Worthley. Audio sample: http://samples.audible.de/sp/made/000248de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
A step-by-step guide to designing and implementing an amazing customer service culture In today´s competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It´s not always clear what works and what doesn´t, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company´s individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine ´´leadership actions´´ that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization´s customer service practices from good to great, Unleashing Excellence is the key. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. 1. Language: English. Narrator: Kimberly Farr. Audio sample: http://samples.audible.de/bk/adbl/004918de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
If you are a freelance writer, website designer, or graphic artist, you offer your clients a service. This means that you may think the only way to build your business is to have clients come to you to get that service. By creating a productized service, you will find that your expertise can easily become a tangible product. 1. Language: English. Narrator: Dara Rosenberg. Audio sample: http://samples.audible.de/bk/acx0/036219de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Praise for Deliver the Unexpected ´´Anyone can beat up on common wisdom. The trick is building something better in its place, and Robbins has done it - big time. Highly recommended.´´ (Michael Port, coauthor of The Contrarian Effect: Why It Pays (BIG) to Take Typical Sales Advice and Do the Opposite) ´´Good news: spending time with Richard Robbins´s new book, Deliver the Unexpected, isn´t work. This fictional parable makes ingesting a dose of well-thought-out career advice no work at all.´´ (Phil Soper, President & CEO, Brookfield Real Estate Services/Royal LePage) ´´This is a terrific book - entertaining, insightful, and fast-moving. You learn a series of proven, practical methods and techniques to help you build and run a more profitable business.´´ (Brian Tracy, Chairman & CEO, Brian Tracy International)PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. 1. Language: English. Narrator: Jay Snyder. Audio sample: http://samples.audible.de/bk/adbl/008898de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Use this proven step by step plan to build a profitable online store with Shopify! When it comes time to head to work in the morning do you wish you could do something more than grind out your soul-destroying job and take control of your own life? If you have ever dreamed of working from home or anywhere in the world that you desire and running your own online store, then there has never been a better time to stop dreaming and start acting. Shopify: Beginner to Pro Guide can show you how to get started today. Shopify is what is known as a complete ecommerce solution for business that are looking to sell their products online which means you can get started building an online business today for absolutely no money down. The site will allow you to create a personalized online store, sell any products that you like and also accept payments from debit and credit cards while also tracking orders and providing customer service. Inside you will find a step by step guide to everything you need to choose a niche, choose a product, set up your site, market your site and grow your site on into the future. This book contains: The four things you need to consider to find the perfect product to sell The easiest way to start selling products without actually owning any products to sell The secret to creating a memorable logo All the best ways to build your brand on the cheap And more What are you waiting for? Do your dreams a favor and buy this book today! 1. Language: English. Narrator: Dave Wright. Audio sample: http://samples.audible.de/bk/acx0/069815de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Many organisations chase the Holy Grail of obtaining new customers, spending time, money, and energy on winning them only to provide them with a service or product that, quite frankly, is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation, it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage. This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers. 1. Language: English. Audio sample: http://samples.audible.de/bk/summ/000014de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Every year 2,000,000 men and women start a business – and so can you! Brian Tracy, one of the top business teachers, trainers and authors in the world today, shows you how, starting with little or nothing…You Can Achieve Financial Independence! In this practical, proven 12 Lecture program, you’ll learn these priceless lessons to set you on the road to business success: 1 The Entrepreneurial Mindset 2 Planning for Profitability Selecting the Right Product or Service 4 Keys to Building a High Profit Business 5 Marketing, Selling and Customer Service 6 Winning the Hearts and Minds of Customers 7 Selling Your Way to the Top 8 Closing the Sale 9 All Business is People Business 10 Get Your Numbers Right 11 Financing Your Business 12 Increasing Your Profits/Balancing Your Work and Personal LifePlus: PDF Workbook with Notes and Application Exercises for each lesson! On page 1 of the workbook PDF, click the link to receive over $100 worth of bonus materials. Special Bonus: Access more than $100 worth of online resources to build your business faster; an Entrepreneurial Skills Assessment to discover your strengths and weaknesses, and breakthrough opportunities, plus 30 priceless video lessons for business success. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. 1. Language: English. Narrator: Brian Tracy. Audio sample: http://samples.audible.de/bk/gdan/000599de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Probably just like yourself, I searched the Internet for years and spent more money than I could afford at the time. I was trying to get out of the rat race to build the life of my dreams working from home, online, doing something that I loved or at least didn´t hate as much as my current job. And trust me when I tell you it wasn´t easy, but I didn´t give up, and now I live the dot-com lifestyle. For the past 10 years, I have learned many ways anyone can use to earn an online income. I just want to share with you all I have learned throughout my last 10 years of searching and, at last, finding numerous ways to earn a good income online. It´s ironic that most of the things I´ll be sharing with you take no money or very little to get started. Yes, you´ll probably want to enhance your skills, products, or services along the way, but that´s entirely up to you. I personally like to start with as little investment as I can possibly manage and see how it goes. And then if I see it works, I double up my efforts and my investment if necessary. 1. Language: English. Narrator: Katherine Thompson. Audio sample: http://samples.audible.de/bk/acx0/040373de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.